Liquidice
DIS Veteran
- Joined
- Mar 10, 2019
UPDATE: You can now request a live video chat with a CM to sign up for DAS and make your 2 DAS pre-selections per day, https://disneyworld.disney.go.com/guest-services/disability-access-service/register/ is the link to register.
CONFIRMED: DAS will allow you to select return times via the MDE app starting 10/19/21.
https://disneyworld.disney.go.com/g...-service/?CMP=ILC-DPFY21Q4wo0812210818210024C
The biggest changes are that you will be able to do a video call with a Cast Member to obtain for DAS up to 30 days before your trip begins! If you qualify, it sounds like that CM will also be able to pre-book up to 2 DAS experiences per day for you, where you will be able to go to that ride at a particular hour (almost like the old Fastpass+ system).
You'll also be able to use the MDE app to obtain a return time for a ride instead of needing to go to the ride to get the return time (although you can still do that). It says you'll also be able to change or delete a return time as well in MDE!
Details on the Live Chat:
IMPORTANT: DAS Advance planning does not allow you to pre-select rides more than 30 days in advance like with ADRs or the old FP+ system where it took into account your resort stay. In this case, if you want to pre-select all of your days in advance, you must do so at the 30 day mark of your LAST park day. Otherwise you will have to wait on hold to chat with a CM and do the live video again.
If you’ve pre-registered via live video chat, you’re eligible to pre-select up to 2 one-hour return windows for select experiences (subject to availability) using our new DAS Advance planning option as early as 30 days prior to a park visit. These selections are in addition to the return times you can request throughout the day of your actual park visit.
More details on pre-selecting a ride: https://disneyworld.disney.go.com/guest-services/disability-access-service/plan/
List of attractions available for DAS pre-selection:
https://disneyworld.disney.go.com/f...lities/attractions-available-for-das-advance/
It seems like the list of attractions match with Genie+ attractions, so as expected any Individual Lightning Lane Selections (ILL$) like Rise of the Resistance, 7DMT etc are not included in DAS pre-selection. However, you can still get a DAS Return time for these rides.
I think with paid Fastpass coming - this may open the door for abuse of the DAS system, but Disney has noted if you're caught abusing the DAS system you will be banned from the parks!
My Personal Experience with the Live Video Chat
I waited 6 hours, 36 minutes to speak to someone (from 7:03am until 1:39pm). The entire length of my call including chat and video was 26 minutes. The chat does not give you any regular indication that you're on hold. Occasionally you may receive some kind of message that the wait times are long and to try again a different day if you can. When a person finally joined the chat - they said hello, and you just need to type back to them to start things off. He asked how he could help me and I told him I wanted to sign up for DAS. I was asked to fill out a form that the CM will link to - which asks for your name, phone number, address, MDE email address and reservation number. Then the CM will initiate the video chat. The video chat seemed to work fine on my laptop, I have not tried it on a phone or tablet, but others have reported it worked for them. Your browser may ask you to allow permission to access the microphone and webcam. Once on video chat, the CM asked what my reason for needing DAS was. I explained my situation to him, there was not any additional scrutiny beyond what a CM would ask you in person - no request to see a doctor's note or proof or anything of that sort. After he added DAS to my profile, the CM then looked at my Park Passes and asked me which rides I would like to pre-select based on my Park Pass for that day. I was offered times like 10am, 10:30am, 12pm, 12:30pm, 5pm, 5:30pm. Based on what others have experienced as well as myself, there do not seem to be additional times right now other than these. I did find out (and it is noted above) that you cannot make pre-selections for 30 days + your resort stay. It is only available 30 days out period, meaning if you don't want to wait on hold and do it every single day - you are better off chatting 30 days from the last day of your trip so you can make all of your pre-selections at once.
Frequently Asked Questions
1. How do I register using DAS Advance?
Follow this link: https://disneyworld.disney.go.com/guest-services/disability-access-service/register/
2. What if I have multiple trips planned within 60 days?
You must chat with a DAS CM once for each trip, if you want to pre-select rides. If you only want to use DAS with return times, you can simply register ahead of time once and it will remain active for 60 days.
3. Can I book DAS Advance Selections for 30 days + the length of my resort stay?
No, when I chatted with a CM, I was told I could only make my DAS Advance Selections 30 days in advance. This is different than the way ADRs and previously FP+ worked. The DAS Advance selections can currently only be booked via Video Chat with a CM. This may change over time, but currently you should ideally book your DAS Advance Selections 30 days from the LAST day of your trip to ensure you can make all of your selections at 1 time.
4. I'm in the chat but nothing is happening, how long will I have to wait?
I waited 6 hours and 36 minutes to finally talk to someone - during that time I only got a response once in awhile from the chatbot to say that hold times were very long and they recommend trying again closer to your actual travel date. Sending messages in the chat did not seem to hurt or help anything - although on mobile devices like phones and tablets it may help to send a message every few minutes as I found on my iPad the chat would disconnect and I would get a message as if it were the first message I sent if I sat idle for too long. I never got through on my iPad so I don't know if I actually lost my place in the queue when that happened.
5. When will I be able to select DAS return times in MDE?
It has not been officially confirmed by Disney, but multiple journalists and websites have reported it will launch on 10/19/21 when Genie, Genie+ and ILL$ launch.
6. What rides are available for DAS Advance planning (aka DAS Advance Selections)?
The list of rides are the same rides included with Genie+. No rides for Individual Lightning Lane Selection (ILL$) where you must pay to skip the line are available for DAS Advance Selection. The full list of rides are available here: https://disneyworld.disney.go.com/f...lities/attractions-available-for-das-advance/
7. Can I still use DAS return times for ILL$ rides such as 7DMT, FOP and Rise of the Resistance?
Yes for rides with a traditional queue, you can still get a return time for ILL$ rides such as 7DMT, FOP and Rise of the Resistance. For rides with a virtual queue (currently Remy's Ratatouille Adventure) - you must have a virtual boarding pass to ride. If you also have DAS, you can ask the CM when you enter and they may allow you to use the Lightning Lane entrance to shorten your wait.
8. For DAS Advance Selections, do I need to use these before I can book a DAS return time?
DAS Advance Selections are treated separately from DAS return times. You do not need to use them before booking a DAS return time. Therefore you could potentially hold 3 "skip the line" passes from DAS, 1 DAS return time and 2 DAS Advance Selections. If you opt to buy Genie+ you could hold 4 at a time, and if you bought 2 ILL$ passes you could hold 6 "skip the line" passes at once.
9. How do DAS Advance Selections and DAS return times differ?
DAS Advance Selections work similarly to the old FastPass+ system. At 2 to 30 days before your visit you can book 2 DAS Advance Selections, the CM will offer you a few different time windows for your selection. For example if you chose 10am, you will have 1 hour to visit the ride and ride using the Lightning Lane (10am - 11am). If you do not visit by 11am, the pass will expire.
DAS return times are selected day of, we don't know exactly how they will work yet in MDE - but currently you visit the ride and talk to the CM outside of the queue and ask for a return time. The CM will scan your Magicband/key to the world card/Magic Mobile and after verifying you have DAS on your profile, they will ask who else will be riding with you from your party and then give you a time to return. In MDE, a pass will show up with a time to return. This return time is based on the current standby wait time (usually minus 10 minutes). Presumably when you book using MDE, you will be given the option to return at a specific time for a particular ride. A DAS return time pass only expires at the end of the day. So if the return time is for 10am, you can still go back to the ride anytime after 10am and use the Lightning Lane. You can only hold 1 return time pass at a time.
CONFIRMED: DAS will allow you to select return times via the MDE app starting 10/19/21.
https://disneyworld.disney.go.com/g...-service/?CMP=ILC-DPFY21Q4wo0812210818210024C
The biggest changes are that you will be able to do a video call with a Cast Member to obtain for DAS up to 30 days before your trip begins! If you qualify, it sounds like that CM will also be able to pre-book up to 2 DAS experiences per day for you, where you will be able to go to that ride at a particular hour (almost like the old Fastpass+ system).
You'll also be able to use the MDE app to obtain a return time for a ride instead of needing to go to the ride to get the return time (although you can still do that). It says you'll also be able to change or delete a return time as well in MDE!
Details on the Live Chat:
- Only for trips starting 11/1/21 and later.
- Live chat is available from 7:00 AM –
11:00 PM10:00 PMEastern Time. - The recording of this video chat is not permitted.
- The Guest requesting DAS (or their parent/guardian) must be 18 years of age or older to register. The Guest requesting to use DAS must be present during the video call.
- If you've not logged in to your Disney account, you'll be prompted to log in. If you don’t have a Disney account, you’ll need to create one before continuing.
- Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
- At this time, live chat is offered in English only.
IMPORTANT: DAS Advance planning does not allow you to pre-select rides more than 30 days in advance like with ADRs or the old FP+ system where it took into account your resort stay. In this case, if you want to pre-select all of your days in advance, you must do so at the 30 day mark of your LAST park day. Otherwise you will have to wait on hold to chat with a CM and do the live video again.
If you’ve pre-registered via live video chat, you’re eligible to pre-select up to 2 one-hour return windows for select experiences (subject to availability) using our new DAS Advance planning option as early as 30 days prior to a park visit. These selections are in addition to the return times you can request throughout the day of your actual park visit.
- Before you make plans, ensure that every member of your party has valid park admission as well as a valid theme park reservation via the Disney Park Pass system.
- DAS Advance selections must be made between 2 and 30 days prior to the park visit. If you’re scheduling for multiple days, please note that all days must fall within the 2-to-30-day planning period.
- DAS Advance experience access is subject to available inventory and is not guaranteed.
- There is a maximum of 2 DAS Advance selections permitted per day and specific experiences are subject to availability.
- DAS Advance selections are valid for use only on the date chosen.
- DAS Advance selections cannot be transferred.
- The registered Guest utilizing DAS needs to be present at the time of a DAS Advance selection redemption.
- Guests who do not register pre-arrival will not be able to make attraction selections in advance of the first day of their visit.
- DAS is valid for up to 60 days. After this time period, Guests will need to re-register for the program.
More details on pre-selecting a ride: https://disneyworld.disney.go.com/guest-services/disability-access-service/plan/
List of attractions available for DAS pre-selection:
https://disneyworld.disney.go.com/f...lities/attractions-available-for-das-advance/
It seems like the list of attractions match with Genie+ attractions, so as expected any Individual Lightning Lane Selections (ILL$) like Rise of the Resistance, 7DMT etc are not included in DAS pre-selection. However, you can still get a DAS Return time for these rides.
I think with paid Fastpass coming - this may open the door for abuse of the DAS system, but Disney has noted if you're caught abusing the DAS system you will be banned from the parks!
What happens if any of the statements made by a Guest in the process of registering for DAS are found to be not true?
If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.
My Personal Experience with the Live Video Chat
I waited 6 hours, 36 minutes to speak to someone (from 7:03am until 1:39pm). The entire length of my call including chat and video was 26 minutes. The chat does not give you any regular indication that you're on hold. Occasionally you may receive some kind of message that the wait times are long and to try again a different day if you can. When a person finally joined the chat - they said hello, and you just need to type back to them to start things off. He asked how he could help me and I told him I wanted to sign up for DAS. I was asked to fill out a form that the CM will link to - which asks for your name, phone number, address, MDE email address and reservation number. Then the CM will initiate the video chat. The video chat seemed to work fine on my laptop, I have not tried it on a phone or tablet, but others have reported it worked for them. Your browser may ask you to allow permission to access the microphone and webcam. Once on video chat, the CM asked what my reason for needing DAS was. I explained my situation to him, there was not any additional scrutiny beyond what a CM would ask you in person - no request to see a doctor's note or proof or anything of that sort. After he added DAS to my profile, the CM then looked at my Park Passes and asked me which rides I would like to pre-select based on my Park Pass for that day. I was offered times like 10am, 10:30am, 12pm, 12:30pm, 5pm, 5:30pm. Based on what others have experienced as well as myself, there do not seem to be additional times right now other than these. I did find out (and it is noted above) that you cannot make pre-selections for 30 days + your resort stay. It is only available 30 days out period, meaning if you don't want to wait on hold and do it every single day - you are better off chatting 30 days from the last day of your trip so you can make all of your pre-selections at once.
Frequently Asked Questions
1. How do I register using DAS Advance?
Follow this link: https://disneyworld.disney.go.com/guest-services/disability-access-service/register/
2. What if I have multiple trips planned within 60 days?
You must chat with a DAS CM once for each trip, if you want to pre-select rides. If you only want to use DAS with return times, you can simply register ahead of time once and it will remain active for 60 days.
3. Can I book DAS Advance Selections for 30 days + the length of my resort stay?
No, when I chatted with a CM, I was told I could only make my DAS Advance Selections 30 days in advance. This is different than the way ADRs and previously FP+ worked. The DAS Advance selections can currently only be booked via Video Chat with a CM. This may change over time, but currently you should ideally book your DAS Advance Selections 30 days from the LAST day of your trip to ensure you can make all of your selections at 1 time.
4. I'm in the chat but nothing is happening, how long will I have to wait?
I waited 6 hours and 36 minutes to finally talk to someone - during that time I only got a response once in awhile from the chatbot to say that hold times were very long and they recommend trying again closer to your actual travel date. Sending messages in the chat did not seem to hurt or help anything - although on mobile devices like phones and tablets it may help to send a message every few minutes as I found on my iPad the chat would disconnect and I would get a message as if it were the first message I sent if I sat idle for too long. I never got through on my iPad so I don't know if I actually lost my place in the queue when that happened.
5. When will I be able to select DAS return times in MDE?
It has not been officially confirmed by Disney, but multiple journalists and websites have reported it will launch on 10/19/21 when Genie, Genie+ and ILL$ launch.
6. What rides are available for DAS Advance planning (aka DAS Advance Selections)?
The list of rides are the same rides included with Genie+. No rides for Individual Lightning Lane Selection (ILL$) where you must pay to skip the line are available for DAS Advance Selection. The full list of rides are available here: https://disneyworld.disney.go.com/f...lities/attractions-available-for-das-advance/
7. Can I still use DAS return times for ILL$ rides such as 7DMT, FOP and Rise of the Resistance?
Yes for rides with a traditional queue, you can still get a return time for ILL$ rides such as 7DMT, FOP and Rise of the Resistance. For rides with a virtual queue (currently Remy's Ratatouille Adventure) - you must have a virtual boarding pass to ride. If you also have DAS, you can ask the CM when you enter and they may allow you to use the Lightning Lane entrance to shorten your wait.
8. For DAS Advance Selections, do I need to use these before I can book a DAS return time?
DAS Advance Selections are treated separately from DAS return times. You do not need to use them before booking a DAS return time. Therefore you could potentially hold 3 "skip the line" passes from DAS, 1 DAS return time and 2 DAS Advance Selections. If you opt to buy Genie+ you could hold 4 at a time, and if you bought 2 ILL$ passes you could hold 6 "skip the line" passes at once.
9. How do DAS Advance Selections and DAS return times differ?
DAS Advance Selections work similarly to the old FastPass+ system. At 2 to 30 days before your visit you can book 2 DAS Advance Selections, the CM will offer you a few different time windows for your selection. For example if you chose 10am, you will have 1 hour to visit the ride and ride using the Lightning Lane (10am - 11am). If you do not visit by 11am, the pass will expire.
DAS return times are selected day of, we don't know exactly how they will work yet in MDE - but currently you visit the ride and talk to the CM outside of the queue and ask for a return time. The CM will scan your Magicband/key to the world card/Magic Mobile and after verifying you have DAS on your profile, they will ask who else will be riding with you from your party and then give you a time to return. In MDE, a pass will show up with a time to return. This return time is based on the current standby wait time (usually minus 10 minutes). Presumably when you book using MDE, you will be given the option to return at a specific time for a particular ride. A DAS return time pass only expires at the end of the day. So if the return time is for 10am, you can still go back to the ride anytime after 10am and use the Lightning Lane. You can only hold 1 return time pass at a time.
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