What I like about Naples is, first of all, the pizza is not a typical chain-restaurant pizza. So anyone who is used to that chain restaurant flavor might be thrown off a bit. It is hot, hot, hot out of the oven. The crust is brushed in olive oil, which you can taste. The cheese and sauce are flavorful. The pepperoni is good. I also enjoy the fact that you could get the smallest size pizza - I think it was in the range of $16-ish the last time I was at Naples - and it is big enough to feed a couple of people, possibly 3 people depending on appetite. So the larger sized pizzas probably feed more than that.
We've always had good service at Naples, and we have always sat outside to enjoy the quiet and also people watch over Downtown Disney. Our refills on beverages have been frequent. My friend enjoyed her chicken dish and her meatball sandwich. It was all good. Now, every restaurant can have off days here and there, but we seem to be lucky because we haven't hit any of them yet!!