Nope. Your friends must not have stayed at a deluxe resort before. AKL has the best bus transportation of all the Deluxe reosrts. It does not have monorail or boat, and is not walking distance to a park. Pop has the best bus transportation of all the resorts. AKL is second best overall of all resorts, and definately best of the Deluxe resorts. Are they comparing apples to apples? Or comparing it to completely different--like the boats, monorail, walking to a park, or driving themselves.
Did they dislike other aspects of their stay at AKL? It is a beautiful resort, very relaxing and special.
You could book Boardwalk, and walk to 2 parks. You can't beat that.