Totally Disgusted!

Ms.Mouse said:

it's the mold on their shower curtain...

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My shower curtain gets that after about a month of being used, and I don’t live in the tropics. I thought it was bed bugs until I saw your explanation.

The issue with Dvc is that there’s no booklet in the room of rules. Do we put the dishes in the dishwasher and run it, or not? If we run it when we wake up the morning of checkout, how does housekeeping know it’s been run or if it’s waiting for them to run it?

It’s only the dishwasher leaking and the electrical system that would freak me out, though the hot water thing would also prompt a call to maintenance.

We were at Jambo a few years ago as they were working out a long known washing machine issue that they had fixed but it wasn’t the right fix. So they were relying on people using the washer (doesn’t happen with every set of guests), noticing if it was filling with the correct water (the issue was a switch that caused only hot water to run no matter what was chosen, so you had to be running a cold wash, which not everyone does)(and then you had to notice it was hot instead of cold, and not everyone is paranoid enough to check), then they have to know to report it, report it, and then allow them in!! That’s a lot of requirements that have to be met before it gets fixed.

Once we called they were there ASAP while we ate breakfast. Quick fix now that they had figured out over time that the first fix didn’t work. But very few people use the washers, run cold, check it, and call, so they still didn’t know how many more washers still *needed* the fix.

My aunt worked as a housekeeper at a timeshare and from what she’s described those jobs are brutal. The housekeeping job she had gave them literally no time to get the things from their list done AND act as maintenance. Maybe they clean with windows and door open in broad daylight and don’t see the light issue. Can’t see a dishwasher leaking unless you’re running it. They don’t step into the shower and close the curtain so they might not see what’s on the folded over curtain.

Make sense?

Places rely on us to help. We have to call maintenance and housekeeping. If we don’t, we’re a part of the problem.

Your son (?) is getting a deep cleaning, but that’s a specific thing, and still might not address issues like probably-former-guests leaving dirty dishes. And those could have been there for multiple guests, since not everyone uses the dishes.

Ninja Mom said:

If I am reading correctly, you seem to have the idea that it's OK for guests to put up with this because they are at Disney.

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Angi said nothing of the kind, though. She was literally addressing the dollars part of the discussion. That’s it.
And her post before it to someone else actually showed that she doesn’t believe what you think she’s saying.

buzznina said:

We rented points from them so we could go together and I commented on how sad that WDW lets the rooms get this way, and my friend looked at me like I was crazy and said they were fine. I then pointed out the chipped furniture and door, the wallpaper that started coming off the wall and the tile with a big piece missing from it. Everything but the tile is a very quick and easy fix or cover up, yet it's not done.

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I’m a realist about timeshares. My mom and stepdad first owned rci (which was awful, at least at the time) then bought a townhouse/timeshare type place on the Adirondacks. They furnished it top to bottom and they visited, but didn’t see it all the time. Things break, wallpaper isn’t infallible, people bump into stuff. And even once it’s noticed and reported, most things cannot get fixed immediately.


And things can only get done when they are reported to maintenance. The cleaning crew at that Adirondack timeshare was paid to clean, not do maintenance. The guests were supposed to report. Because there’s just not enough time for housekeepers to notice such things. And...just bc furniture gets banged into doesn’t mean that there’s money to replace that table. True with my mom’s place and true at Disney. Everyone’s got their budgets.

So at a timeshare a nicked table doesn’t trigger anything much in me other than to let them know.


And lest anyone think anything else, I’m not saying I don’t care. I care, I call maintenance, I call housekeeping. The time the dryer at BWV didn’t work I let everyone know. At ssr when I walked into a cloud of mold/mildew we let them know (them husband did while I curled up in fetal position being immediately sick and slightly out of my mind, which is how I react to HUGE problems with that and also with off gassing of new carpet new flooring etc) and got moved. Ironically it was the renovations being done at the time that was likely to blame, as it was redone then closed up while the rest of the area was redone.

I’m a big reporter of issues.

But I look at the response and reaction as being more important for the big issues.

Wow, that’s an in-depth post. I’ll just say that we stayed in two 2BR villas at Kidani in early June (party of 9), and liked it so much that we can’t imagine staying anywhere else. But, apparently we got two of the rare clean rooms (we’ve stayed in 12 of the resorts, including 5 DVC).

I was gonna buy a Kidani resale but now I will not, I just don't want to take that chance, Ill look at others instead..

sweetpee_1993 said:

To the OP, Im truly sorry for this disappointment. Everything you list is truly unacceptable. I’ve stayed at Kidani 3x & never had such issues. Basic room cleanliness & upkeep shouldn’t be inconsistent this way. Hope everything was remedied.

Our first stay in any deluxe, our dream stay in a CR MK view room in 2017 was much the same. Walked into a really filthy bathroom (including vomit splash on wall next to toilet), crumbs all over floor, super dusty shelves, even a ladies thong undies left in a drawer. I made a detailed list & left it at the front desk when we headed out to dinner. Everything was clean when we returned. It was crazy to arrive to such at what we thought would be the primo room.

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I just don’t understand who would say these rooms are ready to be occupied? Even if by mistake housekeeping did a clean for returning guest, not new guest, the room shouldn’t have vomit on wall or dust.
We were assigned a room and after a long travel day walked into the room assigned. First thing I noticed was papers all over the table. Park maps, airline printouts, empty water bottle on dresser, hair ties and crumbs on floor, hair in bathroom area. I went to front desk who said they’d send someone to clean. It was late, I was tired and said I don’t want to wait another hour to get room clean. Please put me in another room. So I was given and upgraded room in another building. Within 5 min of being in room the night duty manager was knocking at the door. Apologizing and explaining housekeeper was new and didn’t uunderstand it was supposed to be a clean for new occupancy, NOT returning guest. I’m sooooo glad I spoke up and did something, not like some I’ve heard say they didn’t bother and would mention problem in the morning. Ewwww. Would have been sleeping in dirty sheets, possibly used towels, etc of last guest. Yuck.

bumbershoot said:

My shower curtain gets that after about a month of being used, and I don’t live in the tropics. I thought it was bed bugs until I saw your explanation.

The issue with Dvc is that there’s no booklet in the room of rules. Do we put the dishes in the dishwasher and run it, or not? If we run it when we wake up the morning of checkout, how does housekeeping know it’s been run or if it’s waiting for them to run it?

It’s only the dishwasher leaking and the electrical system that would freak me out, though the hot water thing would also prompt a call to maintenance.

We were at Jambo a few years ago as they were working out a long known washing machine issue that they had fixed but it wasn’t the right fix. So they were relying on people using the washer (doesn’t happen with every set of guests), noticing if it was filling with the correct water (the issue was a switch that caused only hot water to run no matter what was chosen, so you had to be running a cold wash, which not everyone does)(and then you had to notice it was hot instead of cold, and not everyone is paranoid enough to check), then they have to know to report it, report it, and then allow them in!! That’s a lot of requirements that have to be met before it gets fixed.

Once we called they were there ASAP while we ate breakfast. Quick fix now that they had figured out over time that the first fix didn’t work. But very few people use the washers, run cold, check it, and call, so they still didn’t know how many more washers still *needed* the fix.

My aunt worked as a housekeeper at a timeshare and from what she’s described those jobs are brutal. The housekeeping job she had gave them literally no time to get the things from their list done AND act as maintenance. Maybe they clean with windows and door open in broad daylight and don’t see the light issue. Can’t see a dishwasher leaking unless you’re running it. They don’t step into the shower and close the curtain so they might not see what’s on the folded over curtain.

Make sense?

Places rely on us to help. We have to call maintenance and housekeeping. If we don’t, we’re a part of the problem.

Your son (?) is getting a deep cleaning, but that’s a specific thing, and still might not address issues like probably-former-guests leaving dirty dishes. And those could have been there for multiple guests, since not everyone uses the dishes.



Angi said nothing of the kind, though. She was literally addressing the dollars part of the discussion. That’s it.
And her post before it to someone else actually showed that she doesn’t believe what you think she’s saying.



I’m a realist about timeshares. My mom and stepdad first owned rci (which was awful, at least at the time) then bought a townhouse/timeshare type place on the Adirondacks. They furnished it top to bottom and they visited, but didn’t see it all the time. Things break, wallpaper isn’t infallible, people bump into stuff. And even once it’s noticed and reported, most things cannot get fixed immediately.


And things can only get done when they are reported to maintenance. The cleaning crew at that Adirondack timeshare was paid to clean, not do maintenance. The guests were supposed to report. Because there’s just not enough time for housekeepers to notice such things. And...just bc furniture gets banged into doesn’t mean that there’s money to replace that table. True with my mom’s place and true at Disney. Everyone’s got their budgets.

So at a timeshare a nicked table doesn’t trigger anything much in me other than to let them know.


And lest anyone think anything else, I’m not saying I don’t care. I care, I call maintenance, I call housekeeping. The time the dryer at BWV didn’t work I let everyone know. At ssr when I walked into a cloud of mold/mildew we let them know (them husband did while I curled up in fetal position being immediately sick and slightly out of my mind, which is how I react to HUGE problems with that and also with off gassing of new carpet new flooring etc) and got moved. Ironically it was the renovations being done at the time that was likely to blame, as it was redone then closed up while the rest of the area was redone.

I’m a big reporter of issues.

But I look at the response and reaction as being more important for the big issues.

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OP posted that they reported. I read a lot of DVC owners do exactly that. I don’t think the problem is reporting, it’s maintenance. Since room checks were instituted, the issue RE: access to the room is solved.

At Disney the problem is not limited to DVC. Have had multiple issues with non DVC rooms over time. My experience only.

Ms.Mouse said:

View attachment 338034

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Dear God. I hope it was chocolate.

Sue M said:

I just don’t understand who would say these rooms are ready to be occupied? Even if by mistake housekeeping did a clean for returning guest, not new guest, the room shouldn’t have vomit on wall or dust.
We were assigned a room and after a long travel day walked into the room assigned. First thing I noticed was papers all over the table. Park maps, airline printouts, empty water bottle on dresser, hair ties and crumbs on floor, hair in bathroom area. I went to front desk who said they’d send someone to clean. It was late, I was tired and said I don’t want to wait another hour to get room clean. Please put me in another room. So I was given and upgraded room in another building. Within 5 min of being in room the night duty manager was knocking at the door. Apologizing and explaining housekeeper was new and didn’t uunderstand it was supposed to be a clean for new occupancy, NOT returning guest. I’m sooooo glad I spoke up and did something, not like some I’ve heard say they didn’t bother and would mention problem in the morning. Ewwww. Would have been sleeping in dirty sheets, possibly used towels, etc of last guest. Yuck.

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Mistakes are made all the time. Not a cleaning issue but We were assigned a regular room at beach club a few years that had been gutted and was being renovated. After lugging a boatload of luggage to the room, my key magically opened the door to ladders, paint etc. To say I spoke to the manager is an understatement.

And to add to that, the replacement room had a bed made with brown blotches of unknown origin on the bed scarf. In full sight. No idea how HK made the bed and didn’t notice it. Totally gross. Also reported.

bumbershoot said:

I’m a realist about timeshares. My mom and stepdad first owned rci (which was awful, at least at the time) then bought a townhouse/timeshare type place on the Adirondacks. They furnished it top to bottom and they visited, but didn’t see it all the time. Things break, wallpaper isn’t infallible, people bump into stuff. And even once it’s noticed and reported, most things cannot get fixed immediately.


And things can only get done when they are reported to maintenance. The cleaning crew at that Adirondack timeshare was paid to clean, not do maintenance. The guests were supposed to report. Because there’s just not enough time for housekeepers to notice such things. And...just bc furniture gets banged into doesn’t mean that there’s money to replace that table. True with my mom’s place and true at Disney. Everyone’s got their budgets.

So at a timeshare a nicked table doesn’t trigger anything much in me other than to let them know.


And lest anyone think anything else, I’m not saying I don’t care. I care, I call maintenance, I call housekeeping. The time the dryer at BWV didn’t work I let everyone know. At ssr when I walked into a cloud of mold/mildew we let them know (them husband did while I curled up in fetal position being immediately sick and slightly out of my mind, which is how I react to HUGE problems with that and also with off gassing of new carpet new flooring etc) and got moved. Ironically it was the renovations being done at the time that was likely to blame, as it was redone then closed up while the rest of the area was redone.

I’m a big reporter of issues.

But I look at the response and reaction as being more important for the big issues.

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So by being a "realist" you mean someone that does not mind mold, broken tile etc. in their room unless it makes them physically ill. This is exactly my point, just like our friends, you no longer even think twice about these things. If you read my post correctly, I did not say that they needed to replace the furniture once it get nicks, I said that they could easily "fix or cover up". There is a LOT of stuff you can use to cover up nicks and gouges in furniture so that it does not look so obvious. A bottle of crazy glue could fix many rooms that have wallpaper starting to peel, and yes it works great. But why would Disney even bother with this, since they have so many "realist" paying them $$. Also; I'm sorry but comparing your mothers budget with Disney was ridiculous.

buzznina said:

Also; I'm sorry but comparing your mothers budget with Disney was ridiculous.

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Glad you pointed this out. Plenty of room in the Disney budget for outbidding Comcast for 21 st century fox mega acquisition, proper housekeeping, basic resort and DVC unit maintenance, not so much.

snappy said:

Glad you pointed this out. Plenty of room in the Disney budget for outbidding Comcast for 21 st century fox mega acquisition, proper housekeeping, basic resort and DVC unit maintenance, not so much.

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Yeah. We voted no on that one. They need to stop buying things & spending money like there’s no limit.

sweetpee_1993 said:

To the OP, Im truly sorry for this disappointment. Everything you list is truly unacceptable. I’ve stayed at Kidani 3x & never had such issues. Basic room cleanliness & upkeep shouldn’t be inconsistent this way. Hope everything was remedied.

Our first stay in any deluxe, our dream stay in a CR MK view room in 2017 was much the same. Walked into a really filthy bathroom (including vomit splash on wall next to toilet), crumbs all over floor, super dusty shelves, even a ladies thong undies left in a drawer. I made a detailed list & left it at the front desk when we headed out to dinner. Everything was clean when we returned. It was crazy to arrive to such at what we thought would be the primo room.

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OP- I’m sorry to hear of your experience!

Sweetpee- That happened to me in 2017 as well..it was also a MK view room at the contemporary. Unfortunately, it took a few days for our room to be completely recleaned and the manager didn’t really seem to care. I promised myself then I would never pay $700-$800 a night again for a hotel room at Disney. We stayed at Poly this year and the experience was better (I was able to get a “deal”), but a lot of the cast members were rude. I find myself not as disappointed in service when I stay at a moderate resort and pay $200-$300 instead of almost $1000 per night.

bumbershoot said:

I’m a realist about timeshares. My mom and stepdad first owned rci (which was awful, at least at the time) then bought a townhouse/timeshare type place on the Adirondacks. They furnished it top to bottom and they visited, but didn’t see it all the time. Things break, wallpaper isn’t infallible, people bump into stuff. And even once it’s noticed and reported, most things cannot get fixed immediately.

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First RCI is a trading company. You don’t “own RCI”. You own a timeshare unit in a place that belongs to RCI to allow trades outside that specific resort. RCI does have a reputation as having not as nice units as other companies but most are great. You can fake an ownership to get an RCI account and that would allow you to purchase special getaways.
Second we own an older unit at Lake of the Ozarks, older but still gets regular updates, keeps amentities up etc. They have to in order to keep elite status with the trading companies. Higher status means more trading power and is basically a timeshare ranking. Ours is Gold in Interval International (also a trading company to which you pay a fee to trade your unit into another resort).

Third- as a timeshare owner I’d be appalled at the conditions that some DVC owners just kinda shrug off. We’ve stayed in many different TS resorts both in and out of country over the years and only once has a unit (happened to family member) not been up to par. We’ve stayed in most Marriott TS around Orlando and every one has been spotless with outstanding customer service

No nicks, spots in carpet, worn furniture or peeling wallpaper from our stay in June at Marriott Cypress Harbour.

Monykalyn said:

We’ve stayed in most Marriott TS around Orlando and every one has been spotless with outstanding customer service
No nicks, spots in carpet, worn furniture or peeling wallpaper from our stay in June at Marriott Cypress Harbour.

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We've stayed in a few Disney DVC properties and a few Marriott TSs in Orlando (they are our go-to when we stay offsite) and I agree with you about the Marriott TSs. We have always had great stays at the Marriott TS properties. Units have always been in good condition and the service and housekeeping has been great.

AngiTN said:

I'm curious, have you priced rooms anywhere else lately? Maybe not in Orlando where they have a plethora of rooms to the point where they have too many but in a normal area? With a more normal volume of hotels. Disney rooms are becoming a downright bargain. They aren't quite the premium I once thought they were after I started pricing rooms elsewhere. Turns out that Deluxe AP rate I pay is cheaper than a room I can get on a weekend in any nearby city. Folks often ask me why we go to Disney so often but it turns out, it's a cheaper trip than even Nashville is.

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I don't find this to be at all true. I can easily get rooms in my home state of NY that are comparable to the rooms in Disney for significantly lower prices, and that is without really searching for a deal.

We had a lot of issues with housekeeping when we stayed at Kidani. Upon check in, there were a bunch of black hairs in the tub. Before we went out to dinner, calked housekeeping to have them clean the tub, telling them what we had found there. - were still there after we got back from dinner 3 hours later! Another day our room was never cleaned despite a call that morning to housekeeping to have it cleaned early. When we called to complain the housekeeper came to clean and was in tears saying she was assigned a bunch of "check outs" to clean that day which take longer so she couldn't get to our room. We were not happy with mouse keeping at all when we stayed there.

I'm very sure it's an admonistrative thing- they probably assign too many rooms to these housekeepers to have them do a thourough job cleaning the rooms. From our brief conversation with the housekeeper there, that's our impression of why the rooms are not being cleaned well there.

oceanmarina said:

We had a lot of issues with housekeeping when we stayed at Kidani. Upon check in, there were a bunch of black hairs in the tub. Before we went out to dinner, calked housekeeping to have them clean the tub, telling them what we had found there. - were still there after we got back from dinner 3 hours later! Another day our room was never cleaned despite a call that morning to housekeeping to have it cleaned early. When we called to complain the housekeeper came to clean and was in tears saying she was assigned a bunch of "check outs" to clean that day which take longer so she couldn't get to our room. We were not happy with mouse keeping at all when we stayed there.

I'm very sure it's an admonistrative thing- they probably assign too many rooms to these housekeepers to have them do a thourough job cleaning the rooms. From our brief conversation with the housekeeper there, that's our impression of why the rooms are not being cleaned well there.

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I agree! There are lot of rooms at kidani and boy are they spread out. Stayed there in a 1 bedroom several years ago. It’s a lot of walking for guests so I do feel bad if housekeeping is overworked due to being assigned too many checkouts. Not to mention having to walk those long halls to do daily room checks and empty the trashcans every day when DVC members used to have that every 4th day. I agree it’s a management problem and clearly not improving. With the $ Disney spends on tech, I can’t believe that HK management can’t allocate checkouts among staff more fairly. In my opinion Disney could not care less about how this affects guests or the stress on the HK staff. Busy raking in the money from the gravy train.

disneymagicgirl said:

I am not a dvc owner, but after staying at a dvc studio for 2 nights post cruise last year, I will not buy dvc or even stay at one again. The difference in quality between the dvc room and the regular rooms was apparent.
(I assume he is in a dvc room since you mentioned a kitchen)

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I tend to agree with this. I love AKL, but the room at AKLV wasn't the greatest, except for the savannah view of course. And I thought the Poly Villa was way too cramped for my liking, especially compared to the regular rooms. I think staying in rooms that people have cooked in on a fairly regular basis will always be a problem. I haven't gone DVC and everyone tells me I should given the amount of time I spend at WDW, but it's just not for me.

I’ve been staying exclusively DVC (except one trip last year) yearly since the ‘90s and only had to complain about one room being dirty and that was at Kidani. When we checked in there was open food containers in the fridge, hair stuck to the tub wall, stains on the couch and strangely, an unused colostomy bag in a drawer. My DD discovered it and still jokes about it. Whenever we check into a hotel now she checks the drawers for colostomy bags,lol.

Own DVC at BLT and GF and have never had any problems with the villas. Have stayed at Poly DVC, BCV and BWV as well. Just stayed at BCV in April and the housekeeping staff there was exceptionally helpful. I really think it comes down to the management of the individual properties and how they run things. Kidani is huge and it's probably a nightmare for the housekeeping staff. That being said it should still be clean no matter what! As DVC owners we have to be sure to complain when these things happen. Send emails to the powers that be and make it known that it's unacceptable to have to deal with a dirty room no matter where it is DVC or resort room!! Been going to WDW since it opened and have definitely noticed the decline in service and quality.