SWA cancelled flights out of MCO today

bumbershoot said:
A single flight being cancelled b/c of equipment happens often. ALL of the SW planes at an airport being inspected at once does NOT. They would generally have another plane to use. They don't right now.

That's why it's a universe apart from normal.
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It wasn't all of the flights, where did you get that information? I seriously see dozens and dozens of flights that went out of MCO and are scheduled to go out. I do see 8 flights cancelled out of over 105 flights schedule out of MCO today (I lost count after 105). 2 of those cancellations had connections in New Orleans which is the OP's airport. We don't know if those 8 flights were inspection related, weather related, maintenance related, etc.

They don't always have another plane to use especially if that was the last flight out at night which would put the passenger on the next available flight which would then be the next day if it was the last flight out.

I understand if you view this as extraordinary circumstances. I do not. It's ok that we don't agree on this aspect.
 
Ok to be clear—
When we bought tix for my husband and I, we didn’t buy them together. One ticket came from Disney—4 day hopper. One from third party with a promotional extra day. Hubs has that ticket and that day wasn’t used. We only had to buy one day for me. My husband is the one who talked to the concierge, it was fine but ouch.

The desk clerk who helped me get moved resorts and checked in at the new one into a room that was already ready was awesome. I have a list of cast members who will be getting a complement from me.

Our trip was for dark side we so spent two full days resting, visiting other resorts and doing non-park things. Already done that. So yeah, after our initial panic over the flight cancellation, when we realized we weren’t going home today, we high fived, unpacked our ears and went to Epcot. It’s fine. My big frustration was southwest not letting us know about such a cancellation earlier. We could have added the extra day for half the price last night. They knew they were pulling planes for maintenance.

I didn’t realize why so many flights had an issue when I posted. I since have found out it’s accident related. This is a good thing. I’d rather be stranded and safe and at Disney another day.

But the contentious attitudes here are surprising.

I just wanted to know if anyone else out there was experiencing a similar delay. I could have worded that better. But really, it’s fine!!! Disney has gotten some serious extra money from me, I got to see lone star in Epcot and ride fun rides and eat yummy snacks. It’s all good!
 
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I am currently looking at Flight Aware and SW cancelled 22 flights out of MCO today. There have been 86 cancelled flights in total from MCO today.
 
nordkin said:
I am currently looking at Flight Aware and SW cancelled 22 flights out of MCO today. There have been 86 cancelled flights in total from MCO today.
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Well MCO's website doesn't list that at all.

This is a partial screenshot of what I was seeing:
upload_2018-4-23_17-13-40.png


I'm speaking only towards SWA not other airlines which I presume your 86 includes other airlines.

*Should also say mine is from that exact moment in time snapshot.
 


Mackenzie Click-Mickelson said:
Well MCO's website doesn't list that at all.

This is a partial screenshot of what I was seeing:
View attachment 318704


I'm speaking only towards SWA not other airlines which I presume your 86 includes other airlines.

*Should also say mine is from that exact moment in time snapshot.
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Flight Aware lists all airlines at the airport as well as all the cancelled flights. It updates instantly when a change is made. The 86 I referred to was stated it was all the flights with SW having 22. The airport website does not update as often as Flight Aware. I am currently working my travelers aid shift at Washington Reagan and we use Flight Aware exclusively for airport delays and cancellations.
 
nordkin said:
Flight Aware lists all airlines at the airport as well as all the cancelled flights. It updates instantly when a change is made. The 86 I referred to was stated it was all the flights with SW having 22. The airport website does not update as often as Flight Aware. I am currently working my travelers aid shift at Washington Reagan and we use Flight Aware exclusively for airport delays and cancellations.
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I know about Flight Aware I'm just saying that MCO's website doesn't list that many when I commented. The PP however did say that the all flights would be inspected at once. IDK if that's true or not but it def. doesn't mean all flights would be impacted. Unless SWA comes out and say a cancelled flight is directly due to something they found during inspection there may be some flights cancelled for weather, other maintenance reasons, inspection related reasons, etc. It's par for the course for the day so to speak.

But what we're talking about is only SWA not about other airlines as that is what concerns the OP and what people were saying from what they thought/knew from the recent SWA incident.
 


bumbershoot said:
That's odd.



This doesn't happen every day. This is based on a tragedy and SW is making sure things are safe. I would bet the CM just didn't understand what was going on.


Tigerlulu I would write in to Disney, explaining the situation. I would give them an opportunity to help you with this like they should have done already. And I'm not a big one on asking for compensation (when we've had issues Disney throws compensation to us so I'm always boggled that people have to ask), but in this case I would do it. Since you were staying onsite they are totally within the bounds of reason to let you add a day instead of buy a new ticket.
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I was thinking the same thing. This isn't a one off cancellation from an airline that doesn't correctly manage its schedule. SW cancelled 128 flights because of the fatality. Some people are afraid to go back up right now - adding stress to their day just wasn't necessary.
 
Tigerlulu said:
But the contentious attitudes here are surprising.
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Not to those of us that have been around. If Disney tripled their prices and closed all but one attraction, there would still be people reminding you it "is a business" and "as a stockholder", they are thrilled. More of us get it - most just won't comment for many reasons.
For what it is worth, I think SW should have notified you. They promote themselves as customer friendly and we have a choice. Disney should have recognized that an excellent airline cancelled 128 flights in one day because of a fatality - that some people are still shaking off - and to keep the veneer of Magical Customer Service in the Happy Place, they should have offered the reduced ticket price. Not like you were asking for a free room, free dining and free annual passes. They added more stress to your day which affects others one way or another.
 
You could have looked into getting a flight out of Tampa. Its a much better airport than MCO and is only 1hr and 20 min drive from WDW
 
Tigerlulu said:
But the contentious attitudes here are surprising.
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Exactly. I have found more and more on here that some people seem to want to just argue for argument sake. I have left some threads because of it.

I am glad you guys looked at the cup as half full and make some lemonade out of your lemons. I agree with you that Southwest really dropped the ball here with not notifying you until really late. I understand stuff that can't be avoided but they should have realized what planes would be out of service at least 24 hours in advance. Safety first though.
 
ILoveMyDVC said:
If Disney tripled their prices and closed all but one attraction, there would still be people reminding you it "is a business" and "as a stockholder", they are thrilled.
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Oh yeah..as if people aren't able to be upset and annoyed at one thing and not at another. There are things I'm annoyed with at Disney, things that frustrate me as a guest, this isn't one of them. Take a look at other policies-dog policy, paid parking policy, etc. There are people who are upset at the dog policy who could care less at the paid parking policy. It's very rarely an all or nothing thing. The issue of upgrading tickets is just another thing that some people think Disney should do this or that and other people don't. YMMV.
 
Disneylover99 said:
In this case, I'm glad the OP asked, even if they were told no. If you walked out of a park on your last park ticket day and then got a text to say your flight was cancelled and you couldn't reschedule for a few days, wouldn't you ask at guest services if they could add an extra day onto your tickets at a discounted price?
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if you walk out of a park on your last ticket day and ask to upgrade your ticket by a day, they can and will - unless it's already a ten day ticket. Unfortunately for the OP, this happened the day after she used her last ticket day.
ILoveMyDVC said:
For what it is worth, I think SW should have notified you.
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It would be very interesting to know how much time passed between the decision to cancel these specific flights, and when the passengers were notified.
ILoveMyDVC said:
and to keep the veneer of Magical Customer Service in the Happy Place, they should have offered the reduced ticket price.
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It's possible that the programming doesn't allow upgrades any day after the last ticket day is used. Disney IT and all that.
 
We flew SW out of Tampa to Louisville yesterday around 10:30 AM and no flights had been cancelled. SW is reporting 40 flights over the entire weekend cancelled due to inspections. My guess would be the Orlando issues were more weather related at either MCO or elsewhere causing the cancellations. In prior instances of cancelled flights-we first look at other airlines, then look at other nearby airports, then look at driving, even if through the night.
 
The enhanced engine inspections are not limited to Southwest Airlines. Other US carriers are affected as well.

I suspect that flight cancellations are higher than normal for several airlines operating out of MCO. If this is the case, it would be nice for Disney to spread a little pixie dust.
 
My concern is using RAC, dropping bags in the morning for a late afternoon or evening departure. Since the RAC desk closes at noon, bags sometimes are checked well in advance of a flight's scheduled departure time. It appears that Southwest is sometimes only providing a few hours notice, when an aircraft is pulled for the engine inspection.

What happens to those bags that are checked and sent to the airport, before notice of flight cancellation is received?
 
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shoreward said:
My concern is using RAC, dropping bags in the morning for a late afternoon or evening departure. Since the TAC desk closes at noon, bags sometimes are checked well in advance of a flight's scheduled departure time. It appears that Southwest is sometimes only providing a few hours notice, when an aircraft is pulled for the engine inspection.

What happens to those bags that are checked and sent to the airport, before notice of flight cancellation is received?
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Wow that is a great point. I know that Southwest will put your bag on a different flight if it comes to the airport early. It happened to my sons bag when he found out he didn't need to go home earlier in our trip and was able to stay. They tried to pull the bag and was told it was already in SF on an earlier flight. We had to go buy him some clothes for the next couple days.
 
shoreward said:
My concern is using RAC, dropping bags in the morning for a late afternoon or evening departure. Since the RAC desk closes at noon, bags sometimes are checked well in advance of a flight's scheduled departure time. It appears that Southwest is sometimes only providing a few hours notice, when an aircraft is pulled for the engine inspection.

What happens to those bags that are checked and sent to the airport, before notice of flight cancellation is received?
Click to expand...

Rich M said:
Wow that is a great point. I know that Southwest will put your bag on a different flight if it comes to the airport early. It happened to my sons bag when he found out he didn't need to go home earlier in our trip and was able to stay. They tried to pull the bag and was told it was already in SF on an earlier flight. We had to go buy him some clothes for the next couple days.
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Just another example of why travelers should always pack 1-2 days worth of clothing in their carry-on:flower3:.
 
kristenrice said:
Just another example of why travelers should always pack 1-2 days worth of clothing in their carry-on:flower3:.
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When I'm flying home, I usually don't bring a full-size rollaboard on the flight; it's just easier to check, as I know I won't have a major problem if my bag is delayed. However, under these circumstances, I will be keeping my carry-on with me. I would not even trust checking it at the airport, as some Southwest customers have complained that their flight was cancelled after they arrived at the airport, with no available flights out until the following day.
 
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