As Squirk said, it varies so that may be why you cannot remember (blame Disney, we aren't getting any older!!) They don't set the schedule until just before the cruise because it does depend on how many people are being picked up at which resorts. So they don't notify you of the time until the night before. Generally, it's between 11 and 12 (if it's a very busy day, and you are one of the last resorts, it could be as late as 12:30, but I think the general 11-12 is a fairly good target). They begin picking up luggage at 8 (you don't need to be in the room for that, just leave the bags they will pick up tagged and by the door and the bags you don't want them to take very far away!)