>> Refillable Mug FAQ (new) <<

Discussion in 'Disney Resorts' started by Lynne M, Aug 10, 2015.

  1. Lynne M

    Lynne M Moderator Moderator

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    Note: The previous version of this FAQ thread has been closed and made non-sticky. It will remain on the board for reference if needed.

    If you purchase a refillable Rapid Fill mug at a Disney resort food court or quick service dining location, you can get free refills of selected drinks for the duration of your stay.



    Where can I buy this mug, and what does it cost? How many days can I use it?

    You can find the mugs at the food court or quick service dining location at any Disney resort.

    If you’re staying on a package that includes any Disney Dining Plan, you’ll receive one mug for each member of your party at no additional charge - the cost of the mug is included in the dining plan (if you have children under 3 on your reservation, they are not on the dining plan, so they will not get a free mug).

    If you don’t have the dining plan, you’ll be charged $17.99 for each mug (price changed 4/26/16).

    Take the mug to the cashier, who must activate it (the mug contains an RFID chip that is read by the beverage dispenser). If you’re on the dining plan, the cashier will ask you to scan your magic band to confirm.

    The mugs are sold as ‘length of stay’, but they seem to remain active for 14 days. The display screen on the soda machine will show you the expiration date for the mug when you fill it.


    What does the mug look like?

    It’s a 16 oz plastic mug with a lid. You can choose from several different lid/handle colors; currently, red, blue, green or purple.

    [​IMG]




    What drinks can I get with the mug?

    The selection of drinks varies a bit by resort, but all resorts offer soda, water, hot chocolate, iced tea, coffee, and hot water for tea. In the soda dispenser, you’ll find Coke products: the usual suspects like Coke & Diet Coke, various other sodas and fruit-flavored non-carbonated drinks.

    Milk, fruit juices, and premium coffees and other beverages are not available with the mug and can be purchased separately.


    How do I get my drinks?

    The soda machine is very similar to those at fast-food restaurants, except for the little display screens.

    [​IMG]
    Place your mug on the tray under your beverage of choice. If your mug isn’t placed correctly, a message will display on the screen. Press the button on the dispenser; the fill will stop automatically when the mug is full.

    Note: these machines read an RFID chip that’s embedded in your mug. If your mug has not been activated by a cashier, or has expired, the dispenser will not work.

    For coffee, water, iced tea, etc, just use the dispensers to fill your mug.


    Can I mix drinks in a single fill?

    Sure. If you like half-Coke/half-Diet Coke, go ahead. The machine won’t turn off until the mug is full, so you can mix as many drinks as you like.


    Is there a limit on how often I can fill the mug?

    For the soda machine, there’s a timer that makes you wait a couple of minutes before you refill. The display screen will tell you how many seconds are left before you can fill up again.

    The coffee, water, and iced tea dispensers don’t read the chip in your mug, so there’s no wait period - just fill up as often as you’d like.


    What if I’m staying at two different resorts during my trip? Will I have to get another mug?

    No, once your mug has been activated, it can be used at any Disney resort.


    Can I get drink refills in the theme parks or water parks?

    No, the mugs only work at resorts. You can take your mug into the parks with you, of course, and pour any drinks you purchase there into the mug. Don’t hand the mug to a CM and ask them to fill it, though - they’re not allowed to fill your mug for sanitary reasons. They’ll serve your drink in a cup.


    Do I need to be staying at a Disney resort to buy a mug?

    Nope. There’s no requirement that you be staying onsite.


    I bought one of the ‘forever’ mugs way back when. Can I still use it with the new machines?

    Sorry, in this case, forever has an expiration date. Forever mugs can no longer be used for refills, as they don’t contain the chip that’s required to activate the drink machine.

    Note: This thread is for discussion of the current mug program. Debates about whether the forever mugs should still be useable will be deleted without comment. If you're upset that you can no longer use your forever mug, contact Disney.


    I stayed at a Disney resort earlier this year and I still have the mug. Can I bring it with me on my next trip, pay the activation fee again and use it?

    Yes, you can, as long as it’s one of the Rapid Fill mugs with the RFID chip.



    I hope this information is helpful, let us know if anything needs correcting or updating.

    Thanks!
    Lynne M and the DISboards Staff
     
    Last edited: Apr 26, 2016
  2. Deb & Bill

    Deb & Bill DVC-Trivia Contest, Apr-2006: Honorable Mention

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    Nice, concise new thread, Lynne. Makes it easy. Might want to remind people that if they book the dining plan and have children under 3 who don't get dining credits, those children will not get a mug.
     
  3. Lynne M

    Lynne M Moderator Moderator

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    I hadn't thought of that, thanks for letting me know! I've added it to the FAQ.
     
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  5. Ladyfish77

    Ladyfish77 DIS Veteran

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    Is the icemaker on the RFID or only the soda choices?
    Is it "legit" to use your RR Mug and fill another cup (say my Tervis) with Ice Tea? I'm getting the meal plan, so I will have a Rapid Refill mug (and everyone in my group will have their own). I don't need a large quantity of soda, but it sure would be nice to bring a larger Tervis mug so I can fill it with Ice Tea to take to the pool (so I don't have to fill up as often). Is this OK or is it breaking the rules. I won't do it if it's not allowed.
     
  6. dansdad

    dansdad DIS Veteran

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    No, the Ice Machine is not.


    Won't be a problem at all.
     
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  7. Ladyfish77

    Ladyfish77 DIS Veteran

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    Thanks!!!
     
  8. LJSquishy

    LJSquishy DIS Veteran

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    What brand of hot cocoa is served? I'm hoping to find out if it's gluten free or not. :)
     
  9. Meldev

    Meldev DIS Veteran

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    Can you activate your mugs at a resort that you're not staying at? For example: check in early at CSR and then head to AK - have dinner at the Mara, can we activate mugs there?
     
  10. dansdad

    dansdad DIS Veteran

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    Yup.
     
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  11. poppinspal

    poppinspal DIS Veteran

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    I've tried searching for my answers and maybe I'm just missing it. We are staying at CBR and have the free dinning plan. Do we get mugs with this? I didn't see a voucher like we got on our last trip but everything is different this time around.
     
  12. Lynne M

    Lynne M Moderator Moderator

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    When you get a free dining promotion, it's the exact same dining plan, they're just not charging you for it. So yes, you do get mugs. Everything's encoded on the magic bands these days; you'll just scan your bands to confirm that you have the dining plan when the cashier activates the mugs.
     
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  13. CraftyMommy

    CraftyMommy Mouseketeer

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    We're checking in on a 1 night room only reservation. Then spending a week at the same resort on a package w/ free dining. Then we have a room only reservation our last night. Will we have mug access the first night and last day? Or just on the days we have the dining plan?
     
  14. Senddeal

    Senddeal Earning My Ears

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    I don't think yiu will have access to the mug on the first and last day of your stay...
     
  15. dansdad

    dansdad DIS Veteran

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    You will not have access on your first night, the room only night. But you will have access on your last night room only. With the Dining Plan your mug is good for 14 days by default once it's activated.
     
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  16. CraftyMommy

    CraftyMommy Mouseketeer

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    Good to know. Thanks! I missed the 14 day part. Arrival night won't be a big deal.
     
  17. jbcole82

    jbcole82 Earning My Ears

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    I thought we were able to get milk last time for my daughter. Darn. Does anyone know if you can just buy a gallon of milk at CBR to keep in your room?
     
  18. IndyRnRfan

    IndyRnRfan Never take a laxative and sleeping pill together

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    unless you are lucky like me and have it activated for 25 days. Must have been a fault in the rfid chip.
     
  19. CraftyMommy

    CraftyMommy Mouseketeer

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    Milk is sold in the food courts/gift shops at the resorts. I don't remember exact sizes. I know I've seen quarts and maybe half gallons before.
     
  20. Tash87

    Tash87 DIS Veteran

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    After I have checked in will I be able to go get my mug and use it straight away?
     
  21. dansdad

    dansdad DIS Veteran

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    Yup.
     
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