I just started a TR, the link is in my signature, at the bottom.
We've never stayed Club Level before anywhere so this was new and we did enjoy it. We didn't use it to the full advantage, but it served our purposes well enough. Had it just been DH and I, we would have gotten much more out of it. Kids! First off, the lounge location at PBH is off the lobby, it's actually down in the little alcove where the ticket desk is. It overlooks the main piazza of the hotel, the harbor. The lobby and all of this is actually on the 3rd floor of the hotel. You need a club key card to get in, it's a separate key card from your room key. This hotel is a bit of a maze and takes some getting used to, even though we stayed last year, it was still confusing.
The staff in the lounge was lovely and very helpful, I needed something printed one day and I went in there and was able to email one of the staff directly and she then printed what I need for me. Food was replenished constantly and quickly. In the morning they greeted us outside the door. We were able to take water bottles or anything we wanted in to go cups or grab some cans of soda. I even took wine in a to go cup one evening for the walk back to the park.
Our room was in the Villa Wing with a view of the Villa pool. We were on the 5th floor. As we've never experienced the usual club level being on the same floor as rooms, it didn't bother us to go down to the lobby to get to the lounge, but our feet protested more than once.
We mainly used the lounge for a quick breakfast before heading to the parks, it opened at 7am which was perfect for eating and then heading to IOA for EE. They had 2 chafing dishes with hot food as well which I wasn't expecting. Scrambled eggs and breakfast potatoes. It was the same each morning, although the potatoes changed a bit some days. Hard boiled eggs were available as well. The usual pastries and a toaster with bread and bagels as well.
We stopped in on the way to and from our room during he rest of the day to grab a drink or a snack, but not much else. One night we did go for a glass of wine and some apps, but the kids just sat there bored and wanted to leave so it didn't last long.
Sorry, some photos are fuzzy. My boys did not appreciate me taking photos of food so I had to be quick about it. Oh and I did ask, the concierge did say they don't often get emails for planning help before people arrive, but sometimes they do if the people happen to have their email address. Repeat guests mostly. So if you wish to contact them in advance you certainly can.
