mommyoftwinfants
DIS Veteran
- Joined
- Nov 4, 2005
I ordered this tote and when I opened the package there was a slice right down the center of it, guess it was the top one when the opened the box of them, it is obviously cut open by a razor blade so I emailed them letting them know about and this is what I got back
Thank you for your email about a damaged reward from the Disney Movie Rewards program. We are sorry to hear that you have received a damaged reward. We would be happy to send you a replacement if inventory is available. IF inventory is not available, we will be happy to refund your points. Please send the damaged reward, along with your name, address and a daytime phone number, to: Disney Movie Rewards P.O. Box 1029 Neenah WI 54957 Once we receive the damaged reward we will send a replacement reward or award points. If you have any further questions, please contact us at DisneyMovieRewards@Disneyhelp.com
So I guess I am just out $3.25, There is no way I am going to pay shipping to send it back to them, it is definitely not worth more than $3.00, I just can't believe that they would actually mail it to me like that. I think they should at least send my a postage paid envelope.
Thank you for your email about a damaged reward from the Disney Movie Rewards program. We are sorry to hear that you have received a damaged reward. We would be happy to send you a replacement if inventory is available. IF inventory is not available, we will be happy to refund your points. Please send the damaged reward, along with your name, address and a daytime phone number, to: Disney Movie Rewards P.O. Box 1029 Neenah WI 54957 Once we receive the damaged reward we will send a replacement reward or award points. If you have any further questions, please contact us at DisneyMovieRewards@Disneyhelp.com
So I guess I am just out $3.25, There is no way I am going to pay shipping to send it back to them, it is definitely not worth more than $3.00, I just can't believe that they would actually mail it to me like that. I think they should at least send my a postage paid envelope.