- Joined
- Dec 17, 1999
I really enjoyed this show, as well. I think you did a great job explaining how important it was to realize this is a full time job, but it sounds like you can't ever have free time as an agent. I would think you could create an on call system for travel emergencies, where a certain agent was on duty for everyone, and rotate around. That's how the virtual school operates, because they are open 24/7. I would love to do this, but I'm not in a position to give so much of my time to a career, with a child at home still. I wonder how the agents really feel about this time requirement.
When an agent is going to away or unreachable they do have another agent cover for them. They set-up a bit of a 'buddy' system where an agent covering for you now can count on you for coverage later.
We also have systems and support personnel in place for certain functions.