I like them both equally for different reasons. A few years ago Disney would have been the clear winner. Now, Universal is. In a couple more years, it will probably change again.
If all things were equal (crowds, wait times, planning, cost), I'd choose Disney, no contest.
The theming of the rides at Disney appeal to me more. There is that nostalgia factor with Disney that I don't feel at Universal. In general, I like the movies and themes Disney attractions are based on better than the ones Universal attractions are based on. For some of the rides at Universal, I've never even seen the movie the ride is based on and don't care to.
Don't get me wrong, I think the theming of the Universal rides is amazing and very well done. It always impresses me that I can enjoy attractions based on movies I don't even care for or haven't ever seen. However, there is no sentimentality to the experience. As much as I love riding Transformers for the awesome special effects and action packed storyline, I'd prefer to ride WTP or PP or even IASW for the nostalgia.
Having said that, all things are not equal. I actually love to plan, so that aspect of Disney doesn't bother me. What I can't get past is that I don't feel I'm getting value for my money on Disney trips anymore. My last few trips, I walked more, waited more, and rode less probably by half then ever before. I'd rather ride Transformers 4 or 5 times without waiting, than PP once. The more I am able to do in a day is directly proportional to the amount of money I'm willing to spend, so as I am able to fit less and less into a day at Disney, my willingness to spend money there goes down as well.
Things I like about Universal:
- No waiting with the EP
- No ADRs needed
- Compactness
- short walk to the resorts,
- much easier and faster to park hop, go to CitiWalk (vs DW to DTD), or back to the hotel
- Less wasted time waiting for ride windows, ADR windows, or traveling around
- Less walking backtracking needed
- Restaurants are much cheaper
- The quality of the quick service seems much better to me at Uni.
- Table service quality seems about the same.
- Disney would win in the variety offered, number of restaurants, and elaborate restaurant theming.
- Deluxe hotels cost less and rooms seem nicer (although I do miss out on all the extras Disney hotels have)
- AP costs less
- I can experience probably twice the number of attractions at Uni in the same time span as what I could at Disney
- HP
- Overall more relaxing trip
- Service
- I know this is contrary to what a lot of other people are reporting, but I've had better interactions with Universal employees, then I've had with Disney employees.
- I've had amazing service at the Universal hotels (front desk, concierge, valet parking, security, cleaning crew), at the restaurants, and in the parks (ride operators, first aid). Everyone has been very friendly, nice, and helpful.
- I wish I could have recorded the girl checking us in last time at PB. She was this ball of energy, singing and making jokes and so very nice and helpful.
- Out of all my Universal trips, I have only ever experienced one semi rude /grumpy ride operator, and honestly I can't really blame him as no one was listening to or following his simple instructions, and he was only irritated by that.
- At Disney, probably half of my CM interactions recently have not been good. I've had many amazing CM interactions in the past, but we had a number of issues on our last trips, and most of these issues were resolved by grumpy, rude, or indifferent CMs. Whereas, all our issues at Universal were resolved quickly by nice helpful TMs.
Things I like about Disney:
- Theming appeals more, nostalgia
- More family friendly rides
- Most rides do not aggravate my motion sickness
- Variety of attractions offered
- Number of parks
- More extras like stage shows, character meets, scavenger hunts, arts and crafts / hands-on stations, fireworks, and parades
- Variety and theming of table service restaurants
- Do not like the ridiculous pricing that goes along
- Extras the hotels offer such as kids activities, community rooms, and such
- Airport transportation