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Old 11-11-2013, 08:52 AM   #361
IndianaPrincess
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I think the below post has to be the absolute best advice for a day at Disneyland. For those of us who are not regulars, this type of knowledge is priceless. I'm recently back and I can't tell you how helpful this "DAS plan" would have been! Thank you to cmwade77! Now anyone who is going and doesn't have an AP - trust me... print this out and take it with.

NOTE - I know not everyone has a wheelchair. We got a stroller as wheelchair tag because my son uses it only to regroup or when having a tough time and we also have a wheelchair in our group. There is no way that we could have done as much as we did without having that tag or wheelchair as it allows for the wheelchair return card to be issued. The below plan doesn't work with it either. Consider that in your planning.

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Originally Posted by cmwade77 View Post
The trick with this is to utilize FP and wheelchair return time cards in combination with return times on the DAS in order to minimize the extra traveling you would do. Here is an example of what you could do, assuming you are there at Park opening at DL:
Get the DAS, they should ask if you want your first return time, say yes and put Haunted mansion on it.
Then go and get a FP for Indiana Jones
Ride jungle cruise (should have a 10 minute or less wait, if it is longer, do not show the DAS and get a wheelchair return time)
Go to the Tiki room
If you got a wheel chair return time for jungle, go on it
Ride Indiana Jones
Go to pirates (should be able to get right on, if not again, so not show DAS and get a wheelchair return time)
Ride haunted mansion
Get a return time for Peter Pan (kiosk is at the exit of hm)
Get a return time card for splash, if you wish to ride it.
Ride winnie the pooh
Ride splash
Go to fantasyland and get return time cards for all the attractions near the carousel, except Peter Pan.
Ride Peter Pan
Get a return time for matterhorn (kiosk is by Mr. Toads)
Ride Mr. Toads and continue around in order, ending near the matterhorn
Ride materhorn.
Get return time for small world
See mickey and the magical map (you could probably get lunch at this point as well)
Get a FP for Roger rabbit
Get a return time card for gadgets go coaster
Go to mickey's house, Minnie's, etc.
Ride gadgets
Ride roger rabbit
Ride small world
Head to tomorrowland
Get a return time for Nemo along the way (kiosk in fantasyland)
Get a FP for autopia
Ride nemo
Get a FP for space
Get a return time for buzz (kiosk near the exit of buzz)
Cut through tomorrowland terrace and ride autopia
Ride space
Ride buzz get a return time for star tours
Ride the monorail
Ride star tours
See great moments with Mr. Lincoln on the way out of the park.

Go somewhere for dinner or stay in the park and do more rides, fireworks, etc. The point is simply that it should be about dinner time now.

This is assuming you don't want the parade, otherwise mix it in there somewhere.
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Old 11-11-2013, 10:14 AM   #362
IndianaPrincess
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Sorry for the delay. Honestly I was kinda turned off from helping people here as I seem to do a bad job walking the line. But I did promise to come back with my story.

Looking back there were two specific times where I was really frustrated with the DAS. That's not to say that I liked the new program - many, many tweaks are needed, but there were two times I was literally holding back tears.


1 - This first one is not a biggie and but it was a big bummer. While WDW has options for DAS use for some characters, DL and DCA has none. I went in knowing that you could only get a return time for a character with a FP, but I didn't know that would be 0 characters at DL. So now you know. My son couldn't make it through any the character lines so that meant no characters for our family. We ran into a few on the street or in the Halloween area, so that was nice. The specific time that I was upset was at the kiosk in the area in front of the castle. I had just found out that there were no character options and I said something like "I know that at WDW there are options, so I'd like to suggest that DL puts in some sort of system to let DAS users see at least a few characters." The cast member just stood there and I'm like "I thought Disney was inviting feedback on the system." and the kid still didn't do anything. I thought at least humor me and write it down or tell me you'll pass it on!


2 - So this was actually my breaking point - tears were involved. It was on our last day and we went to into Toontown midday. It was hot and crowded. My son was already in the stroller full-time as he was having trouble controlling his climbing on prior rides. I was the runner the entire trip as my DH mostly tended to his mother and we all managed the four kids (we took my niece and nephew). The kiosks were far and few between, but I never imagined that there wouldn't be one in Toontown. So after our group making the trek to Toontown, which I don't know why but the walk is really tough, pushing DS in the stroller and DH pushing his mom, we pulled FP for Roger Rabbit and I went looking for the kiosk. I couldn't find it anywhere (imagine that!) so I ended up at the Gadgets coaster and asked the CM that was walking by where the kiosk was. He told me that it was in Fantasyland. Let me state this very clear - I was never rude or mean to him. I was just exasperated and holding back tears. I said that I just can't make that walk all the way there. I was exhausted from just having made my way there and I just couldn't do it again. So for the first (AND LAST) time, I asked for a lead. He said he was a lead. So I asked if he could mark my time. The wait was 20 minutes on the sign that was directly next to us. He said no, return times are only given at the kiosk. I asked if there was any way a CM could go get a time for us. He said no, they aren't allowed to touch our cards. I asked if he could just note the time and we'll wait here and then let us ride in 20 minutes. No, he said he couldn't do that. If the wait was 10 minutes he could let us ride right away but 20 minutes needed a return time. I asked if he had any ideas and he said to go get a return time at the kiosk in Fantasyland. Okay I gave up on the DAS pass.

Now up to this point, I assumed that the line was accessible just because it's not too old of a ride but I learned to check with a CM. I asked him if the queue was accessible. He tells me "No, it's not. You need to get a return time card at the kiosk." This is where I started crying. I told him that isn't true for any other ride. We've been getting them at the ride. At this point, he was being a total jerk to me. He's like "Well here we don't hand them out at the ride. You get them at the kiosk. I'm the lead and we don't carry return cards on us. You have to get one in Fantasyland." I finally firmly state (the most "mean" I was) "You are telling me that this ride is not accessible to my son without walking halfway across the park to get a time that would be the time of our arrival back whether it's for the DAS pass or the wheelchair?" He snapped back "I'm telling you to go to Fantasyland to get a wheelchair return card or a DAS return time."

So crying Michelle returns back to the family. I talked to Miles and we decided to try out the line with him (MIL wasn't upset to miss this one). So we get in line and within a minute or two, a CM comes over to tell Miles to stop climbing (I was fine with what he was doing but I'm totally okay with the fact that CM wasn't - he was stepping up on the lowest ridge of the fake wall. We try to let him satisfy the urge in safe ways). I say something to her like "Sorry, he has a stroller but since we can't bring it in this line I'm going to have a hard time controlling him."

My blood pressure when through the roof as she said that we needed to get a stroller wheelchair red tag and then we could go through the exit as it is wheelchair accessible. I told her we tried that but we were told that we had to get a return time card from the kiosk in Fantasyland. She's like "No, no we don't use return cards, just go to the exit and they'll take care of you right away." I said that it was a lead that I talked to and she asked for his name. She went and double checked and came back and sent us out of the line.

We wheeled up to the exit and went on the next train. The original CM was working the ride and wouldn't make eye contact with me. I don't know what his deal was. I understand that at the beginning of the interaction, I was asking him to work with me outside the box, but that is exactly what guest relations told me that the leads had the ability to do. BUT the second part of the interaction, he just gave me incorrect information and I don't know if he really thought it was that way or if he was being a BEEP. The entire thing really sucked.
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Old 11-11-2013, 01:14 PM   #363
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So, after listening to the podcast, I emailed Disney Disability Services about our upcoming single-day trip to DLR. They finally called me back today and basically told me that it was ridiculous and that person on the podcast must be lying about the wait times she experienced. I didn't have time to jot down the whole list of return time attractions she listed, but did jot down the ones we're hoping to ride (IASW, JC, POC and HMH) that she says the return time will be issued for a wheelchair. She couldn't tell me if they would always issue a return time, even if the ride was walk on (but did ask if my mom could walk and if she could to just go through the regular line - I had to point out those pesky things like stairs (which my mom can't do) would keep my mom from going through a standard queue). I got the impression that she really has no idea what is happening in the parks, which is unfortunate. I still don't know if I can count on a return time being issued when I'm trying to schedule our FPs around the wheelchair return times.

She did confirm that we don't need a DAS card for a wheelchair, and that DCA, Pooh, and Buzz will be the same for us.
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Old 11-11-2013, 02:19 PM   #364
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I am curious if anyone who has been recently has also been told that their entire party needs to be present when getting the DAS, even if the party is 6 or fewer people?

I have been hearing from some friends that went recently that were told this and others that weren't.

I know that the official rule (according to the person on the phone that I have been working with) is that parties of 6 or less do not need to be present when you get the DAS, but I would like to know what people are being told.
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Old 11-13-2013, 07:17 AM   #365
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Quote:
Originally Posted by cmwade77
I am curious if anyone who has been recently has also been told that their entire party needs to be present when getting the DAS, even if the party is 6 or fewer people?

I have been hearing from some friends that went recently that were told this and others that weren't.

I know that the official rule (according to the person on the phone that I have been working with) is that parties of 6 or less do not need to be present when you get the DAS, but I would like to know what people are being told.
According to a guest relations supervisor, any party larger than FOUR 4 are required to all be present in City Hall or Chamber of Commerce when getting a DAS.

Also whenever a person is getting a Wheelchair Return Card at one of the 9 rides where such a card is necessary - the entire party riding the ride must be present to ACQUIRE the card. This means that runners can no longer be sent for wheelchair return cards. Runners can still be sent for DAS return times. This is especially frustrating for those of us with manual chairs or multiple disabilities in the group.

At Mansion, if you are a " red card " meaning you take the wheelchair in with you to the ride, return times are being given out based on when they can next get you in the building. There are only 3 wheelchairs allowed in the building at one time. This means the return time may be longer than the standby time. They do not, however have a return window. It still says "return after 8" which means there are still backups and confusion over getting people on the ride.

I had a DAS time for HM and when I arrived they assumed the DAS meant I could leave my wheelchair. I told them I needed a red card and I was told I would have to wait until the next wheelchair "slot" available. This was another 30 minutes after my wait time. I said I had a DAS and they said I had to wait anyway.

I did not ride. I asked guest relations about it and they said I should have been accommodated immediately and sent in as soon as possible. They advised if I or anyone else was told they had to get an additional card at the ride to ask for a manager.

I do not know how many red card wheelchair slots are open on their chart at HM but it stands to reason that there are only so many slots in a day. This could cause problems.
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Old 11-13-2013, 11:45 AM   #366
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Quote:
Originally Posted by KPeveler View Post
According to a guest relations supervisor, any party larger than FOUR 4 are required to all be present in City Hall or Chamber of Commerce when getting a DAS.

Also whenever a person is getting a Wheelchair Return Card at one of the 9 rides where such a card is necessary - the entire party riding the ride must be present to ACQUIRE the card. This means that runners can no longer be sent for wheelchair return cards. Runners can still be sent for DAS return times. This is especially frustrating for those of us with manual chairs or multiple disabilities in the group.

At Mansion, if you are a " red card " meaning you take the wheelchair in with you to the ride, return times are being given out based on when they can next get you in the building. There are only 3 wheelchairs allowed in the building at one time. This means the return time may be longer than the standby time. They do not, however have a return window. It still says "return after 8" which means there are still backups and confusion over getting people on the ride.

I had a DAS time for HM and when I arrived they assumed the DAS meant I could leave my wheelchair. I told them I needed a red card and I was told I would have to wait until the next wheelchair "slot" available. This was another 30 minutes after my wait time. I said I had a DAS and they said I had to wait anyway.

I did not ride. I asked guest relations about it and they said I should have been accommodated immediately and sent in as soon as possible. They advised if I or anyone else was told they had to get an additional card at the ride to ask for a manager.

I do not know how many red card wheelchair slots are open on their chart at HM but it stands to reason that there are only so many slots in a day. This could cause problems.
I can see major problems with all of this, they need to work this system out a bit better. I am still waiting on official written confirmation about the party size, but this will NOT work for our typical party, who shows up spread out throughout the day. It would mean going into guest relations at LEAST 3 times in one day.

And the red card issue is something that definitely needs to be addressed better. I think the idea of having a return window combined with issuing based on available slots is probably a good idea.

Having a return time on the DAS should bypass the return slots though.
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Old 11-14-2013, 12:18 PM   #367
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Quote:
Originally Posted by cmwade77 View Post
I am curious if anyone who has been recently has also been told that their entire party needs to be present when getting the DAS, even if the party is 6 or fewer people? I have been hearing from some friends that went recently that were told this and others that weren't. I know that the official rule (according to the person on the phone that I have been working with) is that parties of 6 or less do not need to be present when you get the DAS, but I would like to know what people are being told.
I just returned home on 11/5 & when I went to GR for my DAS, she never asked to see anyone in my party. (There were 4 of us) The CM explained all of the rules & reg's & I was out of there in 5min including waiting time.
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Old 11-14-2013, 01:36 PM   #368
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I just returned home on 11/5 & when I went to GR for my DAS, she never asked to see anyone in my party. (There were 4 of us) The CM explained all of the rules & reg's & I was out of there in 5min including waiting time.
I wonder what would have happened if you had more than 4, based on the earlier comment on this thread.
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Old 11-14-2013, 03:36 PM   #369
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Originally Posted by cmwade77 View Post
I can see major problems with all of this, they need to work this system out a bit better. I am still waiting on official written confirmation about the party size, but this will NOT work for our typical party, who shows up spread out throughout the day. It would mean going into guest relations at LEAST 3 times in one day.

And the red card issue is something that definitely needs to be addressed better. I think the idea of having a return window combined with issuing based on available slots is probably a good idea.

Having a return time on the DAS should bypass the return slots though.
Yeah there is little point in handing out "slots" for wheelchairs at HM if there is no return window, just a "return after." Also, in my mind, this means that there would be a set number of slots per day. I know they can only get so many people in at a time, and there is a set number of people with wheelchairs that can be in the Mansion in a day.

My concern is that there may be a set number of slots they give out during a day. My wait time for the Wheelchair Return Time was NOT based on current stand-by times, but the next Red Card wheelchair time.

I sincerely hope this system changes soon.
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Old 11-14-2013, 10:39 PM   #370
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Yeah there is little point in handing out "slots" for wheelchairs at HM if there is no return window, just a "return after." Also, in my mind, this means that there would be a set number of slots per day. I know they can only get so many people in at a time, and there is a set number of people with wheelchairs that can be in the Mansion in a day.

My concern is that there may be a set number of slots they give out during a day. My wait time for the Wheelchair Return Time was NOT based on current stand-by times, but the next Red Card wheelchair time.

I sincerely hope this system changes soon.
If you have already waited with the DAS, you should be the next wheelchair to go down, unless there are others with DAS return times ahead of you of course. That is what the official rues according to guest relations and two people from Disney. So, I would definitely ask for a manager if they try that again and you already have a return time.
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Old 11-15-2013, 04:38 AM   #371
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Quote:
Originally Posted by cmwade77

If you have already waited with the DAS, you should be the next wheelchair to go down, unless there are others with DAS return times ahead of you of course. That is what the official rues according to guest relations and two people from Disney. So, I would definitely ask for a manager if they try that again and you already have a return time.
That may be what they are saying but I wanted to give people the heads up in case there were other problems.
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Old 11-15-2013, 08:54 AM   #372
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Quote:
Originally Posted by KPeveler

That may be what they are saying but I wanted to give people the heads up in case there were other problems.
I understand, but my point is if something different is happening, you should ask for a lead. If that fails, then the area manager.
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Old 11-19-2013, 03:42 PM   #373
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I just wanted to encourage everyone to email their experiences to disney, positive and negative. I just received a phone call back and they are def listening, though changes probably won't be happening for a few more months.
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Old 11-26-2013, 02:41 AM   #374
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Originally Posted by cmwade77 View Post
I can see major problems with all of this, they need to work this system out a bit better. I am still waiting on official written confirmation about the party size, but this will NOT work for our typical party, who shows up spread out throughout the day. It would mean going into guest relations at LEAST 3 times in one day.

And the red card issue is something that definitely needs to be addressed better. I think the idea of having a return window combined with issuing based on available slots is probably a good idea.

Having a return time on the DAS should bypass the return slots though.
Renewed my DAS on Saturday, and still needed to have the whole party with me to get a number larger than 4. Also, you need to go all the way back to Guest Relations to change it - no accommodations are being made anywhere else. I have already run into problems with that, which generally results in us leaving someone off the ride.

I have not even tried Mansion since the DAS vs Red Card mess - I will try it again soon to see if they have worked it out. I know how to ask for a lead and then a manager if I need to, but I do not always have the time, emotional energy, and patience (or someone in my group cannot handle it), so sometimes I just give up and talk to someone later.
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Old 11-26-2013, 05:54 AM   #375
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Wit all the changes and things still not working out for children with autism, we did cancel our trip set for May 4th. I am in the process of renting out our DVC points and now even considering selling it all together.

We loved Disney, it was the escape from all the problems, even for a short time. Yes had problems while there but the rest of them seemed to fall away.

Do you think there will be a time that WDW becomes more friendly for children with autism again? I liked to go to the park with DS and myself. I can't be a runner, dragging my son all over the park. He won't understand that we are not going on that ride now, just getting a ticket.
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