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Old 10-30-2013, 05:51 PM   #346
cmwade77
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Quote:
Originally Posted by KPeveler

Part of my problem is for the places where a return time is not appropriate - like the Aladdin show or when the wait is 10 minutes or less (meaning they will not issue a RT, since it would be for NOW). They do not seem to get that the reason I have a DAS is less to do with the length of time waited and sometimes with the structure of the actual queue.

And they did not seem to get that I would need accommodations at Aladdin too - they just assumed my wheelchair was all I needed. And I was told by them as well as Guest Relations that I would need to go early (like a couple hours before) and explain why I could not wait in the regular queue, and they would make arrangements for me. But that meant I was explaining my medical needs to attractions CMs multiple times, and that is no fun.

Plus I do not always have the ability to go to places 2 hours before to check in, to leave, to go back. They are going to have a lot of people with issues with this. I have a DAS, I already explained my medical needs. I should be able to show the DAS, with my picture on it, and explain that I cannot wait in the regular queue, what should I do? And then the CM will give me the options. Right now, when I did that, they told me I was out of luck - basically that I could not go watch one of my favorite shows. Which is, of course, not acceptable.

Hopefully these issues will be ironed out quickly.
Interesting, I was told by GR and a manager that for shows like Aladdin, you are supposed to show up at the appropriate time before the show, i.e. When most others would reasonably get there, show your DAS and let them know that you can't wait in the regular line. You may need to explain briefly why, but it shouldn't be as complicated as it is right now.

That being said DW had an issue as well at Aladdin, so this is indeed an issue. If I were there, I would have asked for a lead and of that didn't do anything, then the area manager. If I still wasn't getting anywhere, I would continue up the chain until I got somewhere. I don't sit by and simply accept this when they are clearly wrong like this. I am sure others on here are the same. By the way once you start asking for area managers, they really stay taking notice, so long as you tried a lead first.

Additionally, I would definitely suggest providing feedback to Disney on these issues via the website, the more that say something, the faster the problem will get fixed.

Last edited by cmwade77; 10-30-2013 at 05:57 PM.
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Old 10-30-2013, 05:57 PM   #347
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Quote:
Originally Posted by cmwade77 View Post
Interesting, I was told by GR and a manager that for shows like Aladdin, you are supposed to show up at the appropriate time before the show, i.e. When most others would reasonably get there, show your DAS and let them know that you can't wait in the regular line. You may need to explain briefly why, but it shouldn't be as complicated as it is right now.

That being said DW had an issue as well at Aladdin, so this is indeed an issue.
I spoke with a Guest Relations person and manager both tell me that the DAS does not apply to shows, only rides. And the manager of Aladdin also told me that the DAS "did not work there" - and that I needed to go and explain my issues well ahead of time.

It was also confirmed the DAS would NOT give the holder and/or their party entry to the Wheelchair viewing areas for any parade or for Fantasmic or WOC.
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Old 10-30-2013, 06:47 PM   #348
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Quote:
Originally Posted by KPeveler

I spoke with a Guest Relations person and manager both tell me that the DAS does not apply to shows, only rides. And the manager of Aladdin also told me that the DAS "did not work there" - and that I needed to go and explain my issues well ahead of time.

It was also confirmed the DAS would NOT give the holder and/or their party entry to the Wheelchair viewing areas for any parade or for Fantasmic or WOC.
Funny, with WOC, you are not able to use the benches without a DAS.

Aladdin requires a DAS to sit on the benches as well.

At least this was our experience. It would not be equal to have to go far in advance to explain needs though, as no one else needs to show up two hours early. .

We shall see what happens next time that I go.
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Old 10-30-2013, 06:57 PM   #349
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Originally Posted by cmwade77 View Post
Funny, with WOC, you are not able to use the benches without a DAS.

Aladdin requires a DAS to sit on the benches as well.

At least this was our experience. It would not be equal to have to go far in advance to explain needs though, as no one else needs to show up two hours early. .

We shall see what happens next time that I go.
There was a report that got sent up the chain, so hopefully something can change.

I can only be outside in the heat (in SoCal, that is 9 months a year) for a short while due to medical issues. So I will check in at an earlier show if I can, but then I go wait the rest of the time in the Animation Building or somewhere else Climate controlled.

I did want to post that people at Fantasmic will NOT allow people into the area without a physical wheelchair, or perhaps other mobility equipment. They are quite strict about it. And a DAS will not get you into that area - especially since there are no benches in there, or usually are not.

I just wanted to post this, so people know that a DAS will not help with parade viewing, at least not without explaining everything, again, to people there.

Again, evolving system. Hopefully things will get better. I am sick of explaining my medical condition to everyone I meet!
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Old 10-30-2013, 07:18 PM   #350
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Quote:
Originally Posted by KPeveler

There was a report that got sent up the chain, so hopefully something can change.

I can only be outside in the heat (in SoCal, that is 9 months a year) for a short while due to medical issues. So I will check in at an earlier show if I can, but then I go wait the rest of the time in the Animation Building or somewhere else Climate controlled.

I did want to post that people at Fantasmic will NOT allow people into the area without a physical wheelchair, or perhaps other mobility equipment. They are quite strict about it. And a DAS will not get you into that area - especially since there are no benches in there, or usually are not.

I just wanted to post this, so people know that a DAS will not help with parade viewing, at least not without explaining everything, again, to people there.

Again, evolving system. Hopefully things will get better. I am sick of explaining my medical condition to everyone I meet!
I don't blame you there. Oddly we have found that with the DAS, the only thing we have needed to explain is if we can do stairs or not and on RSR, DW and I need our own row and the friend we were with, her leg doesn't bend, so she needs the seat next to her leg to be empty. But we had to explain these with the GAC as well, because they were unique needs that are specific to certain attractions.
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Old 10-30-2013, 10:17 PM   #351
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We used FP+ fo FOTLK and used the FP+ entrance as we were supposed to! Explained we were a group of 8 Developmentally disabled with 2escorts and had mobility and visual isues and needed floor seating. We were told we should have gone thru the w/c entrance , we pointed out we did not need wheelchairs just floor seating for 3 of out group. They lead us to a seat that was 2 steps up and the 3 all tripped !!! Oh yes I complained and yes I called Disney !! The answer ask for a manager immediately. I really think no one really knows what the new DAS means and is open to so many variiations , which hopefully will get sorted out but as it stands now it is NOT meeting ADA regs , in that it is not providing equal access , as people with disabilities usually can't rush from one place to another to get another DAS or zoom across the Park for FP+ . I know that myself as a so called Non disabled in the same time frame I would have been able to access twice as many rides / attractions and I am 66 and arthritis has set in. So this tells the tale that DAS is not an equal paying field !
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Old 10-31-2013, 01:54 AM   #352
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Quote:
Originally Posted by cmwade77

I don't blame you there. Oddly we have found that with the DAS, the only thing we have needed to explain is if we can do stairs or not and on RSR, DW and I need our own row and the friend we were with, her leg doesn't bend, so she needs the seat next to her leg to be empty. But we had to explain these with the GAC as well, because they were unique needs that are specific to certain attractions.
I expect that special circumstances need to be explained like my need to use the lower loading zone for RSR, or needing the transfer row of Screamin.

I do not expect when I try to access a queue such as at Aladdin to need to explain my medical condition all over again. I show them the DAS and say I cannot access your standard queue. I need to wait elsewhere and then when I come back, I am generally put to the side or in the VIP section. It is not fair for me to be unable to wait in the regular queue and be stuck in the very very back of the line. I will even get a DAS time for the next show so I am not "taking advantage."

But it is frustrating that I must explain my actual medical condition again. Having the DAS and explaining what I need (climate controlled wait, or somewhere where I will not be trapped in a mob or whatever) should be sufficient. I should not need to explain my diagnosis again. Otherwise what is the point of the DAS?

Also I have heard a disturbing number of reports of people who have a wc or ECV and a DAS being spoken to unkindly or questioned by CMs - after they already have the DAS. It was even suggested to my friend that only people who were somehow "lesser" got the DAS and then went on to suggest some very offensive reasons why a person would get the card. Even I have had people make assumptions and comments. If this happens to you please report the person. It is unkind and unhelpful for this idea of either/or to keep going. There are people who need both a mobility device and a DAS.

Mostly I need disney to recognize that people with a DAS need alternate waiting options for shows as well as attractions, especially shows with limited times (Aladdin only happens 4 times a day). I have a friend who has a deaf daughter and a DAS and wanted to use an alternate waiting area for Magical Map (not the mob area but the accessible queue) for many reasons, one of which was so that her daughter could sit in front and see as much as possible. Supposedly needs like these are being handled at the shows on an individual basis but no one seems to know what to do, even when the person has a DAS. The DAS should have been sufficient to show the CM she had needs but again, no one was helpful.

I think it has more to do with confusion and a lack of communication and clarity than any type of maliciousness. Right now everyone seems to have been told something different and the CMs are as confused as the guests. For the most part they are trying their best to make things work but it is requiring far more effort on the part of the guest with the disability than it used to - and more effort than an AB guest. Other guests do not need to go a full show before and plan a half hour of their time to explain again why I have a DAS and why I will need a different waiting experience. I should just be able to wait elsewhere like I did before with my DAS. Like I said I would even get a time for the next Aladdin show on the DAS if that would help.

Also something happening now which I think will get better with time as opposed to how it is now - but something we guests with disabilities and a dAS need to plan for - the DAS is supposed to give priority upon return over other guests even if they had a wc return card. This is just not happening. In general those of us with a DAS go in whatever returnee line there is (if there is not an accessible FP queue). Most of the time this is because there is just not room or it is not logistically possible to separate people out. So if you have a DAS and return to find a long returnee queue at an attraction, I suggest asking a CM what happens because you have a DAS. They may pull you out and put you on as soon as they can. Or they may put you in the regular returnee line. There have been times I have not left again and come back later when the returnee line was shorter.

Unfortunately there is no consistency with regards to what attraction does what. Again I believe this will get better with time, but I know it may cause an issue at the moment for some people. Just wanted to give a heads up.

I love Disneyland , but honestly I almost feel like I am being punished for other people being stupid. And that is very frustrating. I wait the length of the standby line and then I am sent through FP? That means I am waiting longer than everyone else every time. It is no longer just a once in a while thing, where I wait longer than the posted standby time due to my disability. It is happening every time. And it is worse with DCA because they know that FP lines take time - and definitely longer than 10 minutes!

I am interested to hear the experiences of others when it comes to posted wait times under 10 minutes. Are you being sent through the standard queue? Or just being redirected through the exit/FP/alternate entrance? If you cannot access the standard queue for whatever reason (especially if that is the reason you have the DAS) are the CMs working with you? Or are you being told that you are out of luck?
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Old 10-31-2013, 08:24 AM   #353
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Quote:
Originally Posted by KPeveler View Post
I am interested to hear the experiences of others when it comes to posted wait times under 10 minutes. Are you being sent through the standard queue? Or just being redirected through the exit/FP/alternate entrance? If you cannot access the standard queue for whatever reason (especially if that is the reason you have the DAS) are the CMs working with you? Or are you being told that you are out of luck?
I am qualified to answer this.

When I showed the DAS - sent to the standard queue.
When I tried to explain - sent to the standard queue.
When I showed the stroller as wheelchair tag - sent directly to the alternate entrance.

I wanted to add that we had trouble finding a CM to ask many, many times. Either we didn't know the correct place to look or there was no CM around.
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Old 10-31-2013, 08:52 AM   #354
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Interesting, my experience with Pirates was that when returning, we did go to the front of the accessible lines. A friend in a wheelchair went straight to the front of the accessible line with her DAS at Small world when it was open as well.

For Haunted Mansion, she had to wait for anyone that was already on the ramp, but was sent up the ramp to be the next one to go down. Ahead of those that were not yet queued up on the ramp.

Another friend with a DAS, Walker and service animal returned to Space at the appropriate time and was sent down with the next group. This annoyed many in the accessible queue, but she went straight to the CM at the exit first to all where she was supposed to go and how long the wait might be.

That being said, I think that on the attractions that have ADA vehicles (especially the ones that get baked up), they need to not worry about the length of the standby queue when handing out return time cards. Instead they should give the return time cards based on how many are out there already that need the accessible vehicle. Yes, the return time may sometimes be longer than the standby line at these attractions, but you would have a minimal wait when returning.

As for finding a CM, if i can't find one, I assume that I will go to the same location that I would have with the GAC.

I don't mind the idea that I will always wait because of using the FP at this point, mainly because they have been doing a better job at keeping the length of the queues down. For example at RSR, even with a 90 minute standby wait, there was about two parties in front of us in the FP queue, which took about a minute for them to go through and then there were two Wheelchair parties in front of us, which took about 10 minutes before we were boarding, if that.

Last edited by cmwade77; 10-31-2013 at 09:02 AM.
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Old 11-03-2013, 12:55 PM   #355
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Just thought I would write up a brief overview of our experience with the DAS.
We were at DLR for 5 days 10/23-10/27. We got the card at the DCA guest relations first thing on 10/23. There was not another person in there so it was pretty quick. I explained my sons needs and our concerns and they issued the DAS. One thing I didn't realize and maybe someone posted this but I missed it, our whole party had to be there for them to see and issue the party size on his card. This was a bit of a pain because my parents live in California and they were at work and weren't coming to the park until that evening. We had to go back to guest relations with them and get issued a new card that night, this would have really been a pain had there been a long line to wait in for the card but both times it was empty in there. Also we had to get a managers approval because with my parents we had 7 people and they only allow 6 people per card. They were very nice about it as was I. I just explained that it would really stink to leave one person out of every ride. However I don't really understand this rule, if we are waiting the wait time just in a separate area why are they limiting our party size? If we were waiting in the regular line we would all walk into the line together, we have to ride in separate cars usually and that's fine, so why would they make parties completely separate using this card? Just a thought I had.
We had a good experience with the new system except for the kiosks. There are not enough of them and when you finish a ride in certain places you really have to trek a distance to get a new return time. I asked a few CM's and they said that they understand that problem and right now it is a staffing issue, so they are sympathetic but there is nothing they can do. Hopefully they can do something about that in the near future.
The other issue we had was for certain rides like Peter Pan when it was our time to return the return line was at least 20 mins probably longer. We couldn't wait in that line plus it would have doubled our wait. I just went back to the kiosk and asked the CM to cross off the ride time and give us a new one because we could not wait in the return line. He was very helpful walked over to the ride with me to see what he could do. He got us a return ticket to go back to that ride anytime during the day when the return line was shorter. He explained to me that they understand with a few specific rides there is that problem and he says they are working on what to do for those situations. I planned on writing my feedback to disney and was going to mention this CM by name because I really feel he went above and beyond which was very different from a few other CMs we experienced. Most of them do understand there needs to be some fixes to this system and are very very nice. I did encounter one CM who was really quite rude but I won't go into that because that was not the norm.
Overall we had a great time and a good experience with the new system. It's definitely not as easy and takes some planning but by the second day I got a good feel for the system and we made it work great for us and just went with the flow and didn't stress about it even on the 2 really busy days we got a good amount of things done.

I hope this helps, I really enjoyed this thread to prepare myself before the trip so I thought I would leave my experience. I can elaborate more if anyone would like too I am typing this on my phone so I hope it makes sense haha.

Also we go back in Dec so I will write again if I notice any changes or improvements to the system by then.
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Old 11-03-2013, 01:12 PM   #356
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Quote:
Originally Posted by LauraluvsDisney2 View Post
Just thought I would write up a brief overview of our experience with the DAS.
We were at DLR for 5 days 10/23-10/27. We got the card at the DCA guest relations first thing on 10/23. There was not another person in there so it was pretty quick. I explained my sons needs and our concerns and they issued the DAS. One thing I didn't realize and maybe someone posted this but I missed it, our whole party had to be there for them to see and issue the party size on his card. This was a bit of a pain because my parents live in California and they were at work and weren't coming to the park until that evening. We had to go back to guest relations with them and get issued a new card that night, this would have really been a pain had there been a long line to wait in for the card but both times it was empty in there. Also we had to get a managers approval because with my parents we had 7 people and they only allow 6 people per card. They were very nice about it as was I. I just explained that it would really stink to leave one person out of every ride. However I don't really understand this rule, if we are waiting the wait time just in a separate area why are they limiting our party size? If we were waiting in the regular line we would all walk into the line together, we have to ride in separate cars usually and that's fine, so why would they make parties completely separate using this card? Just a thought I had.
We had a good experience with the new system except for the kiosks. There are not enough of them and when you finish a ride in certain places you really have to trek a distance to get a new return time. I asked a few CM's and they said that they understand that problem and right now it is a staffing issue, so they are sympathetic but there is nothing they can do. Hopefully they can do something about that in the near future.
The other issue we had was for certain rides like Peter Pan when it was our time to return the return line was at least 20 mins probably longer. We couldn't wait in that line plus it would have doubled our wait. I just went back to the kiosk and asked the CM to cross off the ride time and give us a new one because we could not wait in the return line. He was very helpful walked over to the ride with me to see what he could do. He got us a return ticket to go back to that ride anytime during the day when the return line was shorter. He explained to me that they understand with a few specific rides there is that problem and he says they are working on what to do for those situations. I planned on writing my feedback to disney and was going to mention this CM by name because I really feel he went above and beyond which was very different from a few other CMs we experienced. Most of them do understand there needs to be some fixes to this system and are very very nice. I did encounter one CM who was really quite rude but I won't go into that because that was not the norm.
Overall we had a great time and a good experience with the new system. It's definitely not as easy and takes some planning but by the second day I got a good feel for the system and we made it work great for us and just went with the flow and didn't stress about it even on the 2 really busy days we got a good amount of things done.

I hope this helps, I really enjoyed this thread to prepare myself before the trip so I thought I would leave my experience. I can elaborate more if anyone would like too I am typing this on my phone so I hope it makes sense haha.

Also we go back in Dec so I will write again if I notice any changes or improvements to the system by then.
Thanks for the report - you did well considering it was on a phone!
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Old 11-04-2013, 10:03 PM   #357
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Quote:
Originally Posted by LauraluvsDisney2 View Post
Just thought I would write up a brief overview of our experience with the DAS.
We were at DLR for 5 days 10/23-10/27. We got the card at the DCA guest relations first thing on 10/23. There was not another person in there so it was pretty quick. I explained my sons needs and our concerns and they issued the DAS. One thing I didn't realize and maybe someone posted this but I missed it, our whole party had to be there for them to see and issue the party size on his card. This was a bit of a pain because my parents live in California and they were at work and weren't coming to the park until that evening. We had to go back to guest relations with them and get issued a new card that night, this would have really been a pain had there been a long line to wait in for the card but both times it was empty in there. Also we had to get a managers approval because with my parents we had 7 people and they only allow 6 people per card. They were very nice about it as was I. I just explained that it would really stink to leave one person out of every ride. However I don't really understand this rule, if we are waiting the wait time just in a separate area why are they limiting our party size? If we were waiting in the regular line we would all walk into the line together, we have to ride in separate cars usually and that's fine, so why would they make parties completely separate using this card? Just a thought I had.
We had a good experience with the new system except for the kiosks. There are not enough of them and when you finish a ride in certain places you really have to trek a distance to get a new return time. I asked a few CM's and they said that they understand that problem and right now it is a staffing issue, so they are sympathetic but there is nothing they can do. Hopefully they can do something about that in the near future.
The other issue we had was for certain rides like Peter Pan when it was our time to return the return line was at least 20 mins probably longer. We couldn't wait in that line plus it would have doubled our wait. I just went back to the kiosk and asked the CM to cross off the ride time and give us a new one because we could not wait in the return line. He was very helpful walked over to the ride with me to see what he could do. He got us a return ticket to go back to that ride anytime during the day when the return line was shorter. He explained to me that they understand with a few specific rides there is that problem and he says they are working on what to do for those situations. I planned on writing my feedback to disney and was going to mention this CM by name because I really feel he went above and beyond which was very different from a few other CMs we experienced. Most of them do understand there needs to be some fixes to this system and are very very nice. I did encounter one CM who was really quite rude but I won't go into that because that was not the norm.
Overall we had a great time and a good experience with the new system. It's definitely not as easy and takes some planning but by the second day I got a good feel for the system and we made it work great for us and just went with the flow and didn't stress about it even on the 2 really busy days we got a good amount of things done.

I hope this helps, I really enjoyed this thread to prepare myself before the trip so I thought I would leave my experience. I can elaborate more if anyone would like too I am typing this on my phone so I hope it makes sense haha.

Also we go back in Dec so I will write again if I notice any changes or improvements to the system by then.
That is new - I have never had to have my party in the park, much less in City Hall with me when I got a DAS. I have even renewed it, and I always get it for 6. There is a group of us who meet at the park, and we never know who is going to be there. So I always get the card for 6, and then if there are fewer, I tell the CM upon entering the queue. I have always done this, even with the GAC.

I did have a CM issuing a WC Return Ticket tell me my entire party must be there to get the return time, but when she asked her lead, she was told this was not needed.

I have been told by Guest Relations that we are allowed to send runners to get the wheelchair return times, especially for those of us in manual wheelchairs who push ourselves - so the whole group is almost never present when getting this.

I will ask someone at Guest Relations next time I am there about the whole party needing to be present when the DAS is issued. I know a manager must approve groups over 6, but I have never been told I must have everyone with me. Anyone who has been to DL City Hall will realize why that will fail quickly - it is not big enough to handle the crowds now, much less if they make entire parties with all the strollers and kids and everyone crowd in! I will put this on my list of questions to ask.

I will also check in about Aladdin and what happens if a person cannot wait in the standard queue, even if it is 10 minutes long. (It is not the time but the physical location or circumstance that is the issue) Hopefully I get some satisfying answers, as CMs are reporting a lot of confusion on their end.
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Old 11-05-2013, 09:04 PM   #358
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The official policy is of the party is over 6, the entire party must be present. But there have been a few CMs lately insisting that everyone must beer present when getting the DAS. When I heard about this happening, I spoke with the person from the executive offices and she confirmed that the entire party needs to be present for parties larger than 6, but not 6 or smaller. Obviously out here requiring an entire party to be present would be problematic. We often start or day with just DW and I, or sometimes by ourselves and our friends join us later in the day after getting off work, etc.

I have a feeling that they are trying to do this to combat multiple DAS catrds in the same group, but the problem is there are situations where there are legitimate needs for more than one in the same group. For example both DW and I legitimately need one, for different reasons and as stated earlier, there are times where we are not together and times where we are and even when we are, sometimes one of us will not want to go on a particular ride. So, only one DAS would not work.
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Old 11-06-2013, 11:09 PM   #359
PatMcDuck
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Location: New Jersey
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I see that many people are able to use a runner to get return times for their DAS. Or they can leave the DAS holder alone in a comfortable place and run to get the card written up. I will not have this option, I cannot leave my son alone, and it will be just me and him. I must push him in a manual chair.

Anyone else in this situation, is it difficult to do this?

We would try and get to the park at opening, we will just be walking over from VGC. And we would only be at the park 3-4 hours each day, possibly returning in the evening for a few more hours/
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Old 11-07-2013, 09:12 AM   #360
cmwade77
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The trick with this is to utilize FP and wheelchair return time cards in combination with return times on the DAS in order to minimize the extra traveling you would do. Here is an example of what you could do, assuming you are there at Park opening at DL:
Get the DAS, they should ask if you want your first return time, say yes and put Haunted mansion on it.
Then go and get a FP for Indiana Jones
Ride jungle cruise (should have a 10 minute or less wait, if it is longer, do not show the DAS and get a wheelchair return time)
Go to the Tiki room
If you got a wheel chair return time for jungle, go on it
Ride Indiana Jones
Go to pirates (should be able to get right on, if not again, so not show DAS and get a wheelchair return time)
Ride haunted mansion
Get a return time for Peter Pan (kiosk is at the exit of hm)
Get a return time card for splash, if you wish to ride it.
Ride winnie the pooh
Ride splash
Go to fantasyland and get return time cards for all the attractions near the carousel, except Peter Pan.
Ride Peter Pan
Get a return time for matterhorn (kiosk is by Mr. Toads)
Ride Mr. Toads and continue around in order, ending near the matterhorn
Ride materhorn.
Get return time for small world
See mickey and the magical map (you could probably get lunch at this point as well)
Get a FP for Roger rabbit
Get a return time card for gadgets go coaster
Go to mickey's house, Minnie's, etc.
Ride gadgets
Ride roger rabbit
Ride small world
Head to tomorrowland
Get a return time for Nemo along the way (kiosk in fantasyland)
Get a FP for autopia
Ride nemo
Get a FP for space
Get a return time for buzz (kiosk near the exit of buzz)
Cut through tomorrowland terrace and ride autopia
Ride space
Ride buzz get a return time for star tours
Ride the monorail
Ride star tours
See great moments with Mr. Lincoln on the way out of the park.

Go somewhere for dinner or stay in the park and do more rides, fireworks, etc. The point is simply that it should be about dinner time now.

This is assuming you don't want the parade, otherwise mix it in there somewhere.
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