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Old 10-16-2013, 03:07 PM   #256
piratenightmares
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Originally Posted by lanejudy View Post
Great! I wasn't asking you to explain online. There have been concerns about CMs not allowing a GAC when wheelchair is used, even though WE all know it should be allowed, and I was pointing out that the CMs have to recognize the difference between his wheelchair needs and his needs not met by the wheelchair. It has been reported some CMs are getting lost in a conversation that starts "my wheelchair does this but I still need that..." which is why I recommended not going into detail about the wheelchair at all. Hopefully ALL CMs are trained to listen to the full story and can understand that one accommodation does not rule out another, but it is being reported at this time as being a confusion.

I'm glad you know what words you'll use to explain his needs for a GAC. Enjoy your vacation!
When we've used the GAC (prior to the DAS) he's always had his wheelchair only some of the time. It wasn't ever a problem explaining it to the CMs before. That's why I was confused by what you were saying. It seems like whether or not they issue a DAS would be the same as the GAC. But with all this talk about various lines for different things and the DAS card and wheelchair tags it just wasn't making sense. I probably won't fully understand until we experience it. I'm sure all the changes are confusing to CMs and right now they are dealing with how it all works themselves.

I'm just trying to figure out as much of it in advance as I can so I don't have to ask questions I could already know the answers to.

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Old 10-16-2013, 03:11 PM   #257
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In my experience, most CMs cut me off when I try to explain about my other needs. I start talking, and they interrupt and say "but you already have a wheelchair." And I have to say "yes, but that does not help with..."

The other thing I have discovered is that if you say "If I am in the sun, I will have a reaction and end up in the hospital." To you, it sounds like you are explaining the worst case scenario. To them, they are hearing about what would happen outside the park. Yes, my reaction to too much heat/sun would land me in the hospital, but first I would pass out in their queue and just fall over out of my wheelchair.

So this is my suggestion to keep things simple:

*Even if you show up in a wheelchair, if you have other needs, just do not mention the wheelchair at all.*
*Keep your explanation limited to what would happen in a queue.*
I never had that experience. My son was always in the chair when I explained what his needs were for the GAC. They always asked to 'see' the person with the need and I bring him inside in the chair. They always provided a GAC when I was requesting one with the wheelchair. Hmmm.
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Old 10-16-2013, 03:56 PM   #258
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But that is the point, the DAS is supposed to be equal to waiting in the Standby queue. The only difference is supposed to be that you don't have to physically wait in the queue, except for a short period when you return.

So, as long as the standby queue is open, return times should be added to the DAS. Now this adds some logistical issues that Disney will need to address, such as what happens when your return time is after park closing? How do you approach CMs that might not be there? But these are issues that I am sure Disney has addressed, as they are readily obvious that if the DAS is meant to be equal to the standby queue, then this situation will present it's self.
I know what your saying but when you return you use the fast pass line which will be closed when the park is closed. Of every user waited with the das to the end of the day to use it hey might have to delay woc. While I am not saying she should of been sent away I think the right judgement should be to either let them on or ice them a return time of 15 then let them on.

You would have to be on the line at park closing for them to allow you to ride. If someone gets their at 8 they he turned away. But if they allow das then you have other start to complain.
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Old 10-16-2013, 05:10 PM   #259
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They could've issued us a time range like 7:27-7:40 and explained we would need to be back in time (heck, we would have been there any time they told us because DS was so desperate).

To the person with the sometimes wheelchair for their son, I don't think it'd be any different than the stroller as a wheelchair sticker we have. Most of the time you'd use your das rt, except during rides/shows you want to use the wheelchair rt or accessible entrances. So far we've only had to use ours shows.
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Old 10-16-2013, 05:41 PM   #260
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Two weeks may feel like a long time on the ground, but from the exec's and planners' points of view, it is only two weekends during a low visit time. That really is not very long.

They are collecting and keeping every wheelchair return ticket, so they can keep track of how many people come back. They are collecting stories.

I would be annoyed if it was 2 months, but two weeks is not very long - we are already half-way there. They need all the data to get a good idea of how many people are using the system, how they are using it, and how often.

It definitely it frustrating, but they need to get enough feedback so that if (or when) they need to make a change, they can do so once. I would rather wait another week or two and have the system alter ONCE than have it change slightly every time I go - that would be even more confusing.
Don't forget, I'm still pouting because we will be there during this changeover period. This is our "once in a lifetime" trip to Disneyland. Honestly, I think this will all work for our family. My son is able to waiting outside the normal line environment and my mother in law is able to transfer out of her wheelchair. But I have great sympathy for those on their once in a lifetime trips who are most severely impacted by the kinks that will be later worked out. Call it Catholic guilt. I thank everyone up and down for their reports on how it's going in the parks. It is really helping me prepare my family to have a MAGICAL trip!
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Old 10-16-2013, 06:04 PM   #261
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Forgot to say, RSR racers was broken down when we arrived for our RT today. The CM at the entrance was issuing FPs to return any time the rest of today and crossing off our RT on the DAS so we could get a new RT for another ride. We were never able to make it back though.
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Old 10-16-2013, 08:13 PM   #262
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We are back from our four day trip to DL over the long weekend (including the Halloween party on Friday night), and I am still trying to process what I think of the changes.

Overall, I think Disney did a really good job implementing the new system, but I think there are still some kinks to be worked out. As I and others have said earlier, I hope they will factor in the FP wait time into the return time--some of the FP lines were *really* long over the incredibly busy weekend, and extremely difficult for DS. In effect you are waiting the standby time plus the FP time. We were able to find work arounds for the long FP lines, but it wasn't easy and required a lot of explaining.

We also noticed a big increase in our tiredness from the added amount of walking compared to previous trips. Even with planning we felt like we were walking back and forth all over the place. We were fortunate to have family members who could serve as "runners," but I feel for those who won't have that flexibility.

There is no way around it: with the new card flexibility has definitely been lost, and for us, that is going to make a difference in how often we return to the parks. I would be very cautious about going at busy times, as there were so few rides with short waits to kill the long wait times for the DAS. For DS we basically need "walk on" without the pass, which made riding something else really difficult. FP worked for one ride a day, but by time we'd ridden that first ride or could pick up another, the times were so late in the day, we couldn't do it (DS can't last all day). So factor in crowds if you are planning a trip with the new card. The problem, of course, is that there are so few slow periods at DL anymore with all the local AP holders. Also, if you go at a busy time be prepared for a long line at GS. The line at DL in the am was crazy.

With respect to GS, be prepared to do a lot more explaining than you are used to to get the card. I, frankly, wish they would make it even harder. There were some people in line next to me, who talked them into a card even though according to the guidelines they shouldn't have been given one. I hope it cuts down on the abuse, but I did see an awful lot of "invisible" disabilities as the weekend went on. People are savvy and will learn the magic words quickly. I'm not sure there is any way to truly curb abuse unless they make the DAS so restrictive that it takes away the incentive.

Overall, I can't help but feel sad that a program that really worked for people who needed it, had to be changed. The DAS definitely helps, but it requires more work and patience that not all kids will have.
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Old 10-16-2013, 09:25 PM   #263
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I have said it before and I will say it again, the simple solution is to stop doing return times. Instead when you first get in line for the first ride of the day, write the date, time, wait time and the time the card will next be valid at. Then the person can't go on the next ride until the wait time of the first one has passed and this will continue throughout the day at each attraction.

In order to keep this fair, everyone would need a card that needs to use accessible entrances at non mainstreamed queues. But it would ensure equal wait times, fixes many of the issues that have come up with return times and will lower the costs to run the system. Yes, there will be some issues, but all in all it would have fewer issues than return times while still accomplishing the same effect.
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Old 10-16-2013, 10:09 PM   #264
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Originally Posted by cmwade77 View Post
I have said it before and I will say it again, the simple solution is to stop doing return times. Instead when you first get in line for the first ride of the day, write the date, time, wait time and the time the card will next be valid at. Then the person can't go on the next ride until the wait time of the first one has passed and this will continue throughout the day at each attraction.

In order to keep this fair, everyone would need a card that needs to use accessible entrances at non mainstreamed queues. But it would ensure equal wait times, fixes many of the issues that have come up with return times and will lower the costs to run the system. Yes, there will be some issues, but all in all it would have fewer issues than return times while still accomplishing the same effect.

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Old 10-16-2013, 10:42 PM   #265
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You're hired.
I honestly don't quite know why they chose not to do it my suggested way, other parks do it this way and it works very well and reduces abuse, as people know they will be waiting an equal amount of time. I am sure Disney has its reasons, but I just can't imagine what they are. And many of these other parks tried return times first, but they didn't work, much for the reasons we ate seeing now.
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Old 10-16-2013, 10:47 PM   #266
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Originally Posted by cmwade77 View Post
I have said it before and I will say it again, the simple solution is to stop doing return times. Instead when you first get in line for the first ride of the day, write the date, time, wait time and the time the card will next be valid at. Then the person can't go on the next ride until the wait time of the first one has passed and this will continue throughout the day at each attraction.

In order to keep this fair, everyone would need a card that needs to use accessible entrances at non mainstreamed queues. But it would ensure equal wait times, fixes many of the issues that have come up with return times and will lower the costs to run the system. Yes, there will be some issues, but all in all it would have fewer issues than return times while still accomplishing the same effect.
???
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Old 10-16-2013, 11:09 PM   #267
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Originally Posted by Vidia2

???
I am just curious what the question is? with mysuggestion everyone waits their fair turn, but instead of getting a time to come back, they get to go on the ride, then wait before they can go on the next ride. This eliminates the problem of kids that can't understand why they have to leave and come back, eliminates backtracking, eliminates the issue of getting return times close to park closing and having them say they can't do it, eliminates the need for the kiosks. Just being able to eliminate the kiosks would save approximately $6,000 (this is probably a lot higher number, as I used conservative numbers to guesstimate this) a day in labor costs alone.

I also suggested it, as it addressed the extra walling that the pp mentioned.

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Old 10-16-2013, 11:31 PM   #268
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I am just curious what the question is? with mysuggestion everyone waits their fair turn, but instead of getting a time to come back, they get to go on the ride, then wait before they can go on the next ride. This eliminates the problem of kids that can't understand why they have to leave and come back, eliminates backtracking, eliminates the issue of getting return times close to park closing and having them say they can't do it, eliminates the need for the kiosks. Just being able to eliminate the kiosks would save approximately $6,000 (this is probably a lot higher number, as I used conservative numbers to guesstimate this) a day in labor costs alone.

I also suggested it, as it addressed the extra walling that the pp mentioned.
Sorry, I just didn't understand what you meant. Sounds like a better system to me. Too bad we don't have a say.
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Old 10-17-2013, 12:17 AM   #269
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I didn't get it either, but now I do and it IS much better!! That would eliminate the inflexibility of not knowing what ride your kid will be in the mood for in xx time or where you'll be!
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Old 10-17-2013, 12:37 AM   #270
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I read elsewhere that one of the accommodations that might be considered is to allow for multiple ridings on something without having to have your card re-stamped and waiting in line again (presumably to handle the children who tend to get fixated, or have issues with transitions). Can anyone comment on this?
If this is the case that would change things for us. My son is one of those children who get fixated on a ride. We ride that ride over and over. SO much so on our last trip I got a frequent flyer card on Star tours. As we went through it so many times on our trip that the CMS at the ride actually remembered us, and on our last day she gave me the award for being a trooper...

after 4 weeks at disney i still HAVE NOT seen most of MK, as I spend all my time at space mountain...lol
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