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Old 11-02-2013, 11:24 AM   #1141
SueM in MN
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Quote:
Originally Posted by tkbbmom View Post
What is GKTW?
GKTW stands for Give Kids the World - it is a place where many kids with life threatening illnesses stay on their Wish trips.
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Old 11-02-2013, 11:26 AM   #1142
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Quote:
Originally Posted by AutisticAlice View Post
What I'm trying to say is, those with Cognitive issues aren't going to understand that. Even if you were to wait at a distance while mom or dad or whoever went up to the ride to get a return time, they aren't going to get that. They are still going to think that they are going on the ride now. You can't explain to them otherwise. I also found this in a mom blog that someone had written: People with these kind of issues, who were once able to enjoy this place... aren't going to have as good as a time as they used to. You have to remember that Disney parks are overstimulating enough for someone with a disability. Why add on to the stress of making them wait, especially when they don't understand the concept of having to come back later?
This is not a debate thread and we have asked that people not start debates here.
Any further debate posts will be deleted. If you want to debate, you can find many blogs (such as the one you quoted) where debating is welcome.
It is not welcome here.
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Old 11-02-2013, 11:32 AM   #1143
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Quote:
Originally Posted by SueM in MN View Post
GKTW stands for Give Kids the World - it is a place where many kids with life threatening illnesses stay on their Wish trips.
Thanks -- I've heard of it I just didn't put the acronym with it. Since it was mentioned in relation to Universal and Sea World I thought it was maybe their DAS version.
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Old 11-02-2013, 11:46 AM   #1144
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SueMN, I was wondering if you could put the official Disney link for guests with disabilities in the first post?

I have been told that as changes are made to the system they will be updating that page and I think it might be helpful to go to for the latest information. I tried looking through the thread, but couldn't find the link. This might be good on the DL thread too. Just a thought.
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Old 11-02-2013, 11:53 AM   #1145
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I made a post to the lady who is at disneyworld and it is no longer here. Can someone help me understand what happened to my reply?
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Old 11-02-2013, 12:32 PM   #1146
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Nevermind.....sigh.....

Last edited by RubySlippers; 11-02-2013 at 12:42 PM.
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Old 11-02-2013, 12:45 PM   #1147
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One of the silentt readers or posters please help me

pm if necessary but I really need to have this way dumbed down.

In 2009 I had cancer and went through treatments, I thought I was not going to live to see another year so I took my daughter to Disney as we had been doing every year since she was born.

I used a GAC for the first time ever, since it was she and I traveling alone & I was very symptomatic from my treatments I needed to be near a restroom far to frequently to stand in excessive lines ( I will not go further into it ).

I am really having a hard time digesting this new system. The beauty of the GAC for me as a person with a disability with a small child was that we were able to go through the fp lanes and finish a park in about 1/2 a day and I could go back and rest at the hotel.

How is it fair to those who genuinely need this pass to have to wait the wait time minus 10 min for each ride? That means they will be unable to do anything but wait in a will call line or something and you can only go one ride to the next? You cant get a couple times lined up to just knock them out and get out of the park?
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Old 11-02-2013, 12:49 PM   #1148
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Quote:
Originally Posted by itsdisneytime View Post
pm if necessary but I really need to have this way dumbed down.

In 2009 I had cancer and went through treatments, I thought I was not going to live to see another year so I took my daughter to Disney as we had been doing every year since she was born.

I used a GAC for the first time ever, since it was she and I traveling alone & I was very symptomatic from my treatments I needed to be near a restroom far to frequently to stand in excessive lines ( I will not go further into it ).

I am really having a hard time digesting this new system. The beauty of the GAC for me as a person with a disability with a small child was that we were able to go through the fp lanes and finish a park in about 1/2 a day and I could go back and rest at the hotel.

How is it fair to those who genuinely need this pass to have to wait the wait time minus 10 min for each ride? That means they will be unable to do anything but wait in a will call line or something and you can only go one ride to the next? You cant get a couple times lined up to just knock them out and get out of the park?
If you have not read post one of this thread, that is where the FAQs are.
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Old 11-02-2013, 01:14 PM   #1149
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Quote:
Originally Posted by KPeveler View Post
My experience is in DL, not WDW, but I have been told to use the stand-by queue for a 10 minute wait, and when I told the CM that it was not safe for me (and explained why, which meant explaining my medical needs all over again at the attraction despite having a DAS in hand), I was told that I would have to go get a time for "NOW" to be allowed to use the FP queue (which was also a hill, but one without people, so I would do the wheeling all at once, then wait at the top).

This seems to be a point of confusion on both coasts, and seems to vary depending on the CM working the attraction. Even Guest Relations did not seem to understand that it would be a problem for some people to wait in the stand-by queue even 10 minutes - that is may be the physical queue that is the problem and not the wait time. It does not matter to me whether the queue for that attraction is 5 or 55 minutes - I cannot physically do it.

I think this is a learning point, as so much of the focus has been "wait time." Sometimes there seems to be a CMs understanding that "waiting place" may be just as big or an even bigger issue. This is something that, on both coasts, polite but detailed feedback to Guest Relations (make sure they are actually going to submit a report on it, that it is feedback for all future visits and not a complaint that a re-admit pass will fix) will help.

The person I spoke with at Guest Relations had never considered why waiting for the Aladdin show would be a problem. It has 4 fixed show times a day, and therefore no "wait time" to write on a DAS. And when I asked "what do I do for the show" - no one had an answer. I did insist that she make sure her supervisor send it up the chain, so that an answer can be decided for the future, not just for me but for others who want to see the Aladdin show with a DAS who cannot use the regular queue.

Basically, Disney cannot fix it until they know of an issue. In this case, they need to have an answer they can give to Attractions CMs when a guest arrives with a 10 minute wait time and cannot use the stand-by queue.

Since this is a major issue, apparently on both coasts (with GS telling people one thing, and Attractions doing another), I very much hope they have an answer quickly - both for the guests and the CMs' sakes!
@KPeveler---I know you are busy moderating along with your everyday life.
But something struck me in your post. For one issue, you noted even Guest Relations didn't seem to understand it was a problem. How can they notify their supervisors of a problem if they don't recognize there is one? Hearing this causes me to be concerned that higher-level decision makers may not be aware of an issue that needs to be addressed. Do you think you should email or snail mail Disney to ensure this issue is known & understood?

Like you and others here, I understand that I may need to provide GR in the park with feedback of problems I encounter as they work on perfecting the DAS system. This way they can work to fix unforeseen issues. But if I get the impression that GR doesn't grasp the problem or is not physically writing it down to pass up the chain, then I think I would want to send an email or letter to confirm my concerns have a chance to be noted.
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Old 11-02-2013, 01:53 PM   #1150
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Quote:
Originally Posted by curemyreed View Post
@KPeveler---I know you are busy moderating along with your everyday life.
But something struck me in your post. For one issue, you noted even Guest Relations didn't seem to understand it was a problem. How can they notify their supervisors of a problem if they don't recognize there is one? Hearing this causes me to be concerned that higher-level decision makers may not be aware of an issue that needs to be addressed. Do you think you should email or snail mail Disney to ensure this issue is known & understood?

Like you and others here, I understand that I may need to provide GR in the park with feedback of problems I encounter as they work on perfecting the DAS system. This way they can work to fix unforeseen issues. But if I get the impression that GR doesn't grasp the problem or is not physically writing it down to pass up the chain, then I think I would want to send an email or letter to confirm my concerns have a chance to be noted.
I am not sure that it is an issue on both coasts - from what I have been reading, it us more of a DL issue.
If you have an issue, I would recommend writing clearly and concisely what the issue is.

And, their answer may be to get a Return Time for 'now' if the wait is 10 minutes or less.
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Old 11-02-2013, 02:49 PM   #1151
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Quote:
Originally Posted by SueM in MN View Post

And, at WDW, since most attractions have Fastpass or Fastpass Plus, that is the access point that people are being sent into in most cases with a DAS Return Time.
We are at WDW now and have experienced some 'go right in' for 15 minute posted wait times. I don't think it is totally random. It appears CMs issuing times can make a decision based on what is going on at the ride. We have gotten 10 minute Return Times for attractions with 20 minute waits.
So the DAS is still a bit like an unlimited FP as one never is sent into the standby queue, even if the wait is less than 15 minutes? To me, that means the wait time with a DAS is much less than the standby wait when the wait is below 16 minutes.
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Old 11-02-2013, 02:53 PM   #1152
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Quote:
Originally Posted by SueM in MN
I am not sure that it is an issue on both coasts - from what I have been reading, it us more of a DL issue.
If you have an issue, I would recommend writing clearly and concisely what the issue is.

And, their answer may be to get a Return Time for 'now' if the wait is 10 minutes or less.
But they won't issue a Return Time if the wait time is under 15 minutes. So, there needs to be some communication between GR and the attractions CMs about this.
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Old 11-02-2013, 02:56 PM   #1153
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Quote:
Originally Posted by Schmeck

So the DAS is still a bit like an unlimited FP as one never is sent into the standby queue, even if the wait is less than 15 minutes? To me, that means the wait time with a DAS is much less than the standby wait when the wait is below 16 minutes.
Not really, the alternate queues usually have a wait of 10-15 minutes.
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Old 11-02-2013, 03:18 PM   #1154
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Quote:
Originally Posted by cmwade77 View Post
But they won't issue a Return Time if the wait time is under 15 minutes. So, there needs to be some communication between GR and the attractions CMs about this.
I was saying that might be what the answer turns out to be.
And, it sounds like KPeveler was possibly given a 'now' return time.
Quote:
Originally Posted by Schmeck View Post
So the DAS is still a bit like an unlimited FP as one never is sent into the standby queue, even if the wait is less than 15 minutes? To me, that means the wait time with a DAS is much less than the standby wait when the wait is below 16 minutes.
People may be sent into either Fastpass or regular queue if the wait is less than 15 minutes. It would depend on the attraction.

And, that doesn't necessarily mean a shorter wait
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Old 11-02-2013, 04:04 PM   #1155
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I want make sure I understand the DAS card. I got the GAC for my son, and want to know exactly how it works, for his sake.

Say we go to Jungle Cruise and the wait time is 45 minutes. The CM writes on the card (current time + 45 minutes). We can go see Tiki birds, ride Aladdin's Magic Carpet and if it is now that time, we check in with the FP Cm who confirms that it is time to be used, crosses off that time and we use the FP line. If the wait is less than 15 minutes, we may/may not have to have card.
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Here's my list!

THEME PARKS
  • ANIMAL KINGDOM PARK
    • Flame Tree BBQ
    • Pizzafari
    • Rainforest Cafe
    • Restaurantosaurus
    • Tusker House
    • Yak & Yeti Counter Service
    • Yak & Yeti

  • Disney's Hollywood Studios
    • '50s Prime Time Cafe
    • ABC Commissary
    • Backlot Express
    • Brown Derby
    • Catalina Eddie's
    • Fairfax Fare
    • Hollywood & Vine
    • Mama Melrose's
    • Min & Bill's Dockside Diner
    • Rosie's All-American Cafe
    • Sci-Fi Dine-In
    • Starring Rolls Cafe
    • Studio Catering Company
    • Toluca Legs Turkey Company
    • Toy Story Pizza Planet

  • Epcot
    • Coral Reef (Living Seas)
    • Electric Umbrella
    • Fountainview (Starbucks)
    • Garden Grill (The Land)
    • Sunshine Seasons (The Land)
    • Akershus Royal Banquet Hall (Norway)
    • Biergarten (Germany)
    • Boulangerie Patisserie (France)
    • Chefs de France (France)
    • Fife & Drum (American Adventure)
    • Illuminations Sparkling Dessert Party
    • Katsura Grill (Japan)
    • Kringla Bakeri og Cafe (Norway)
    • La Cantina de San Angel (Mexico)
    • La Hacienda de San Angel (Mexico)
    • Le Cellier (Canada)
    • Liberty Inn (American Adventure)
    • Lotus Blossom Cafe (China)
    • Monsieur Paul (France)
    • Nine Dragons (China)
    • Restaurant Marrakesh (Morocco)
    • Rose and Crown (United Kingdom)
    • San Angel Inn (Mexico)
    • Sommerfest (Germany)
    • Spice Road (Morocco)
    • Tangierine Cafe (Morocco)
    • Teppan Edo (Japan)
    • Tokyo Dining (Japan)
    • Tutto Gusto Wine Cellar (Italy)
    • Tutto Italia (Italy)
    • Via Napoli (Italy)
    • Yorkshire County Fish Shop (United Kingdom)

  • Epcot Food & Wine Festival
    • Argentina
    • Australia
    • Belgium
    • Brewer's Collection
    • Canada
    • Caribbean Islands
    • Cheese
    • China
    • Craft Beers
    • Desserts & Champagne
    • Florida
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    • Hawaii
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    • Ireland
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    • Mexico
    • Morocco
    • New Zealand
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    • Party for the Senses
    • Scandinavia
    • Singapore
    • South Africa
    • South Korea
    • Terra

  • Epcot Food & Garden Festival
    • Buttercup Cottage
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    • Florida Fresh
    • Hanami
    • Intermissions Cafe
    • Jardin De Fiestas
    • Lotus House
    • Pineapple Promenade
    • Primavera Kitchen
    • The Smokehouse
    • Taste of Marrakesh
    • Urban Farm Eats

  • Magic Kingdom
    • Be Our Guest Lunch (Fantasyland)
    • Be Our Guest Dinner (Fantasyland)
    • Casey's Corner (Main Street USA)
    • Cinderella's Royal Table (Fantasyland)
    • Columbia Harbour House (Liberty Square)
    • Cosmic Ray's (Tomorrowland)
    • The Crystal Palace (Adventureland)
    • Diamond Horseshoe Review (Frontierland)
    • The Friar's Nook (Fantasyland)
    • Gaston's Tavern (Fantasyland)
    • Golden Oak Outpost (Frontierland)
    • Liberty Tree Tavern (Liberty Square)
    • The Lunching Pad (Tomorrowland)
    • Main Street Bakery (Starbucks)
    • Pecos Bill's (Frontierland)
    • Pinnochio Village Haus (Fantasyland)
    • The Plaza Restaurant (Main Street USA)
    • Sleepy Hollow
    • Tomorrowland Terrace (Tomorrowland)
    • Tomorrowland Terrace Wishes Dessert Party (Tomorrowland)
    • Tony's Town Square (Main Street USA)
    • Tortuga Tavern (Adventureland)
    • Frontierland Turkey Leg Cart
Water Parks
  • Blizzard Beach
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  • Typhoon Lagoon
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    • Typhoon Tilly's
Downtown Disney
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    • Bodie's All American
    • Earl of Sandwich
    • Fulton's Crab House
    • Ghirardelli's
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  • Pleasure Island
    • Cooke's of Dublin
    • Paradiso 37
    • Planet Hollywood
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    • Raglan Road

  • West Side
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    • Bongo's Cuban Cafe
    • Crossroads at House of Blues
    • Crossroads at House of Blues Sunday Brunch
    • Foodquest
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    • Smokehouse at House of Blues
    • Wolfgang Puck Grand Cafe
    • The Dining Room at Wolfgang Puck Grand Cafe
    • Wolfgang Puck Express

  • West Side Food Trucks
    • Fantasy Fare truck
    • Namaste Cafe truck
    • Superstar Catering truck
    • World Showcase of Flavors truck
Wide World of Sports
    • ESPN Grill
Resorts
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    • World Premiere

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  • All Star Sports
    • End Zone

  • Animal Kingdom Lodge
    • Boma Flavors of Africa
    • Jiko – The Cooking Place
    • The Mara
    • Sanaa

  • Art of Animation
    • Landscapes of Flavors

  • Beach Club
    • Beach Club Marketplace
    • Beaches and Cream
    • Cape May Cafe
    • Hurricane Hanna's

  • Boardwalk
    • Big River Grille & Brewing Works
    • Boardwalk Bakery
    • Boardwalk Pizza Window
    • ESPN Club
    • Flying Fish
    • Kouzzina

  • Caribbean Beach
    • Old Port Royale
    • Shutters

  • Contemporary
    • California Grill
    • Chef Mickey's
    • Contempo Cafe
    • The Wave
    • Top of the World Lounge

  • Coronado Springs
    • Cafe Rix
    • Laguna Bar
    • Maya Grill
    • Pepper Market
    • Siesta's

  • Walt Disney World Dolphin
    • Cabana Bar and Beach Club
    • The Fountain
    • Fresh Mediterranean Market
    • Picabu Buffeteria
    • Shula's Steakhouse
    • Todd English's bluezoo

  • Fort Wilderness
    • Crockett's Tavern
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    • Mickey's Backyard BBQ
    • Trail's End Restaurant

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    • Citrico's
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    • Artist Point
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    • Territory Lounge
    • Whispering Canyon

  • Yacht Club
    • Captain's Grille
    • Crew's Cup Lounge
    • Yachtsman Steakhouse
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