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Old 10-17-2013, 12:14 PM   #736
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Originally Posted by IncredibleboysMom View Post
My concern is not so much about using DAS, it's about being deemed "eligible". My 8 year old is extremely sensitive about his differences and I am really concerned about having to have a lengthy conversation with someone in which I have to convince them he needs it. Do I have to give details about his bathroom needs? Do I have to describe the meltdown he will have when he feels closed in? How much do they need to know about his overheating issues? If we were going now, I would probably write it down because just his hearing me discuss any of the topics with a stranger would ruin his day.

We don't have a trip planned, but were thinking of one for next year. Just going to wait and watch before making a commitment to go.
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Originally Posted by My2CrazyGirls View Post
I have a similar question as well. I know the child would need to be present to get the DAS but can you talk to the CM without the child hearing? Can a spouse have the child a few feet away while the other parent explains the need? Some kids (like high functioning aspergers) are going to be embarrassed if they are singled out. To say "my child has a hard time waiting in line trapped among a whole bunch of strangers, my child has sensory issues and waiting on 40 minute lines gets too loud, my child may start melting down if they have to be in the same line for 40 minutes" in front of the child may not work out so well. Does anyone have experience with this?

Also, how do you deal with 1 child getting their picture taken and the sibling/s not getting their picture taken? How do you explain this to the kids (again, especially if you are dealing with sensitive kids).
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Originally Posted by rebcat View Post
I have the same concern and I plan to type up a little sheet with bullet points that will explain our basic needs so my daughter isn't hearing me repeat things over and over all day for 6 days. I don't have a problem sharing some of the details if it helps people help us, but we don't treat her like she is disabled (even though, to a degree, it's obvious) and she doesn't view herself as someone who can't do certain things even though the reality is that she can't. I don't want her hearing it repeated that she "can't do" this or "needs" that over and over. She works her tush off to get better and better and we celebrate her tenacity, drive and positive attitude. The disability, to us, is just a footnote in that our attitude toward it does not make it the focus. Even though every area of our lives is affected tremendously, we try not to always focus on how hard things are but on the positives we see.
Our needs have been different in the past, but I have struggled with the same concerns in the past, especially when he was too young to fully understand the nature of his disease. My son thinks he's 100% fine. He knows things like he can't see well, or that he tires easily, but when he was younger, he simply thought everyone was like this. I really struggled with how I would say these things to guest services without making my son feel there was something wrong with him. In the end, I decided to just take my cues from him and we didn't get GACs. I just couldn't see doing it when HE didn't think he needed anything. Does that make sense? There were times when we had to stop and leave early because he was just too tired, but overall, I truly think it was more beneficial for him to operate on his own terms. Now, naturally, each person is different in their needs, but I really had a perspective shift for myself when I made this decision.

Last year I struggled with the notion that I might need to get a wheelchair for him for certain times. While I knew that a GAC wasn't going to be needed, I also knew that he's older and has a greater understating of his needs and has seen others with his same condition using wheelchairs as a tool when needed. At the time he balked at the idea, but I needed to be prepared.

On the other hand, at school, I really try to make him understand that people do not know his needs unless he tells them. So we work hard with him to speak up for things he needs and teach him to be his own best advocate. Naturally, that's not always possible for some kids, but for many it is.

So,it's sort of a process with kids, that's my whole point of this
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Old 10-17-2013, 12:49 PM   #737
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Originally Posted by CaraMiaBelle View Post
I will try to get him to get is picture first, but at least I know I have the option to have mine taken, if my boy freaks at the thought of having his picture taken. Thanks!
You're welcome. Our experience at Guest Services to get the DAS was excellent.

The picture taking just took seconds. The cm came around the counter and approached ds in a non-threatening manner. She got down to his level, spoke calmly, took his picture, and showed it to him. She used an ipad and there was no flash.

The whole process took us about 10 minutes once we got up to the counter. After I explained his needs, she explained what accommodations can be made. Took his picture. She explained how DAS works. Read the terms of agreement, and had me sign.
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Old 10-17-2013, 02:26 PM   #738
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Originally Posted by Wishes Count View Post
I just got my DAS at Epcot. I am a GR CM at DAK. I could have easily gotten one there as they understand my disability and I have work restrictions. I wanted to sort of test Epcot out since some said they have issues but I am also doing a staycation and visiting the parks the next few days.

I have Crohn's Disease. Mine is severe and not well controlled. I had the GAC previously. It is difficult for me to be confined to the line queue because if I have an attack I have less than a minute to get to the bathroom. Having 200 people behind you in a snaking line queue makes exiting difficult.

I explained my needs and was told that the DAS would not help me because I would still need to enter the line queue at some point. I explained why I thought it was beneficial to me and that waiting the majority of the wait outside the line and then entering for a short period of time would work. I know myself and if I'm feeling funny I wouldn't enter the line at that time. (On a side note I haven't been on Ellen in several years cause its 40 minutes and NO EXIT) I also mentioned that I had used similar systems at USO and Seaworld.

I was issued a DAS card. Having both sides of the experience I feel it is important that you clearly state your needs. If you are offered other options or suggestions that you do not feel will work politely explain why.

I hope this helps. The CM I dealt with seemed really knowledgeable.

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thank you!!!!!! I too have crohns and ibs just for fun , and was wondering how I would deal with the waits this xmas. at the age of 35 every hour of the day im wondering when another urge will hit and how fast I can get to the washroom. a line w a 240 min wait is not an ideal situation to be stuck in at all. despite my meds mine isn't controlled well either and my lovely nurse has told me to get use to it. this is my new way of living. fun!!!
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Old 10-17-2013, 03:59 PM   #739
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Just a thought. I'm wondering if this "on the spot decision making" is proving burdensome for some ride CMs. They used to just leave that up to GR to decide.
That hasn't usually been my experience in the past. In fact, the last time I went to GR (last Fall), the CM there specifically said, "At most attractions, it's up to the Cast Member how they want to handle it; we can't tell them what to do. I used to work the Great Movie Ride, and if you'd come in when I was working there, I personally wouldn't have made you come through the dark queue, but I know other people who would. It's really up to whoever's on duty at the time."

And that's how it's worked out for me. The first time I went to Nemo, I told the first CM I ran into that I couldn't see where I was going, and he just said, "Straight ahead." Later on, I learned that there was another way in and specifically asked to use it, but had to be really firm about insisting on it. I've tried to argue my way out of the dangerously dark foyer of the Haunted Mansion more than a few times, but never succeeded. (Which is why I get so irritated every time I hear someone brag about being let in though the exit just because their kid was scared - they don't want a kid to get *scared* in a *haunted house*, but they don't care if *I* fall and break my neck?)

So, the on the spot decision making has always rested with the attraction CM's, and it seems to me that they haven't ever been given any kind of training or counseling on it - at least not anything consistent.

I was hoping that with the new system, there would actually be some kind of formal provision made for the visually impaired; the only formal assistance that was available under the old system was seating in the front for shows, and audio descriptions for the completely blind. Maybe there will be a second wave of improvements. I realize that Disney can't do everything for everybody. But with all this technology? There could be a line of code in my Magic Band that says it's dangerous for me to walk in the dark, and a warning could pop up on the CM's tablet when I go through the scanner at the entrance. Easy as pie, but it doesn't get done.
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Old 10-17-2013, 06:39 PM   #740
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Has anyone had any success with the ability to ride one attraction a few times in a row? Sometimes my son will only ride one ride a few times and be done. It's just how it goes. I know that may sound like a strange request but I cannot be the only one?
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Old 10-17-2013, 07:23 PM   #741
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Quote:
Originally Posted by IncredibleboysMom View Post

My concern is not so much about using DAS, it's about being deemed "eligible". My 8 year old is extremely sensitive about his differences and I am really concerned about having to have a lengthy conversation with someone in which I have to convince them he needs it. Do I have to give details about his bathroom needs? Do I have to describe the meltdown he will have when he feels closed in? How much do they need to know about his overheating issues? If we were going now, I would probably write it down because just his hearing me discuss any of the topics with a stranger would ruin his day.

We don't have a trip planned, but were thinking of one for next year. Just going to wait and watch before making a commitment to go.
I think writing it down is perfectly acceptable. Don't give up yet.
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Old 10-17-2013, 07:28 PM   #742
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Hello all, after reading quite a bit of this thread I thought it would be good to prepare a little written list of my son's issues to make it faster and easier to obtain a DAS. Can you please read and (nicely) critique this? I would appreciate any advice on any information I may be missing, or any information I don't need to include. Thank you. Imagine the following on a paper I give to the CM at GR.

Hello!

My son Matthew is in need of accommodation for his disability.

He is nonverbal and has limited comprehension of language.

While he LOVES most rides, he does not comprehend and cannot tolerate waiting long periods in line.

He obsesses over several rides and has several “beloved” rides that he wants to ride ASAP. He will physically pull us to the ride, often making loud vocalizations and crying at the same time if he is denied.

Extended wait times will result in him making increasingly loud verbalizations, crying, and physical “behaviors” which will be disturbing to other guests around him. He also does not respect physical boundaries between people and will often sit down on the floor while waiting (I have no idea why.)

Because of his obsessions, recovery from these above “meltdowns” takes a very long time, if he recovers at all.

If we go up to a ride, then leave without riding (in other words, get a fastpass) he will have a “meltdown.”

Depending on his mood, he may only tolerate as little as 3 to 4 hours in a park.

I would appreciate very much an accommodation that limits the amount of time he has to spend in line.

Thank you!
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Old 10-17-2013, 07:29 PM   #743
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Originally Posted by CaraMiaBelle View Post

I will try to get him to get is picture first, but at least I know I have the option to have mine taken, if my boy freaks at the thought of having his picture taken. Thanks!
They use an iPad to take the picture right? No big flash camera? My son loves technology, especially our iPad so I'm hoping it won't be as big of a deal.
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Old 10-17-2013, 07:35 PM   #744
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Originally Posted by amzking View Post
Hello all, after reading quite a bit of this thread I thought it would be good to prepare a little written list of my son's issues to make it faster and easier to obtain a DAS. Can you please read and (nicely) critique this? I would appreciate any advice on any information I may be missing, or any information I don't need to include. Thank you. Imagine the following on a paper I give to the CM at GR.

Hello!

My son Matthew is in need of accommodation for his disability.

He is nonverbal and has limited comprehension of language.

While he LOVES most rides, he does not comprehend and cannot tolerate waiting long periods in line.

He obsesses over several rides and has several “beloved” rides that he wants to ride ASAP. He will physically pull us to the ride, often making loud vocalizations and crying at the same time if he is denied.

Extended wait times will result in him making increasingly loud verbalizations, crying, and physical “behaviors” which will be disturbing to other guests around him. He also does not respect physical boundaries between people and will often sit down on the floor while waiting (I have no idea why.)

Because of his obsessions, recovery from these above “meltdowns” takes a very long time, if he recovers at all.

If we go up to a ride, then leave without riding (in other words, get a fastpass) he will have a “meltdown.”

Depending on his mood, he may only tolerate as little as 3 to 4 hours in a park.

I would appreciate very much an accommodation that limits the amount of time he has to spend in line.

Thank you!
Can one of you get the DAS card filled out while the other entertains him? He doesn't have to be present to get the return time, just to ride is my understanding.
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Old 10-17-2013, 07:57 PM   #745
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Originally Posted by mousireid View Post
Has anyone had any success with the ability to ride one attraction a few times in a row? Sometimes my son will only ride one ride a few times and be done. It's just how it goes. I know that may sound like a strange request but I cannot be the only one?
There have been a few posts about this, as well as at least 1 youtube video posted. My understanding is it's handled on a case-by-case basis and you have to request at Guest Relations when you get the DAS. They call it "guest recovery" or something like that -- basically, a set of use-anytime Fastpasses for your party. One set of FPs, with recommendation to get the DAS return time, then ride with the FP followed by the ride on the DAS return time -- so 2 rides with little wait between.

At least that's what I've seen...
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Old 10-17-2013, 08:16 PM   #746
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If you haven't looked at post one of this thread, you may want to. It is a FAQs about the DAS and does include answers to a lot of the questions people are asking here.
Quote:
Originally Posted by CaraMiaBelle View Post
I don't think they do unless the party is over 5 or 6. Anyone else know this?
A 'usual' party is 6 (5 plus the person with a disability), which is the same as the GAC was.
Reports are that they will allow up to 10, but for groups of more than 6, everyone will need to be there at Guest Relations when the DAS card is requested.
Quote:
Originally Posted by My2CrazyGirls View Post
Good idea. Now I may have missed this, but do you need to get a DAS everyday for every park or can you get 1 and it is good for length of stay (so if your trip is 6 days is it good for 6 days?)
You get a DAS at Guest Relations at one of the theme parks and it will be valid at all of the other theme parks.
It will dated to be valid for your 6 day length of stay.
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Originally Posted by cmwade77 View Post
Just a thought about the picture being taken, is this something you might be able to get him used to doing at home? It's just a thought that may or may not work for you, but it's an idea. Also, if it makes a difference, they use an iPad Mini to take the picture, at least that's what's used at DL.
Good idea.
And, a picture with an iPad is a lot different ( and probably less threatening to many kids).
Quote:
Originally Posted by ttintagel View Post
That hasn't usually been my experience in the past. In fact, the last time I went to GR (last Fall), the CM there specifically said, "At most attractions, it's up to the Cast Member how they want to handle it; we can't tell them what to do. I used to work the Great Movie Ride, and if you'd come in when I was working there, I personally wouldn't have made you come through the dark queue, but I know other people who would. It's really up to whoever's on duty at the time."

And that's how it's worked out for me. The first time I went to Nemo, I told the first CM I ran into that I couldn't see where I was going, and he just said, "Straight ahead." Later on, I learned that there was another way in and specifically asked to use it, but had to be really firm about insisting on it. I've tried to argue my way out of the dangerously dark foyer of the Haunted Mansion more than a few times, but never succeeded. (Which is why I get so irritated every time I hear someone brag about being let in though the exit just because their kid was scared - they don't want a kid to get *scared* in a *haunted house*, but they don't care if *I* fall and break my neck?)

So, the on the spot decision making has always rested with the attraction CM's, and it seems to me that they haven't ever been given any kind of training or counseling on it - at least not anything consistent.

I was hoping that with the new system, there would actually be some kind of formal provision made for the visually impaired; the only formal assistance that was available under the old system was seating in the front for shows, and audio descriptions for the completely blind. Maybe there will be a second wave of improvements. I realize that Disney can't do everything for everybody. But with all this technology? There could be a line of code in my Magic Band that says it's dangerous for me to walk in the dark, and a warning could pop up on the CM's tablet when I go through the scanner at the entrance. Easy as pie, but it doesn't get done.
I do think they are eventually going to go that way.
It would really be a good use of the technology - at Guest Relations, they would find out just what type of assistance you need and put it into your file.
At the attraction, the CM could use your Magicband to link to your file and the iPad at the attraction could pop up personalized information for that attraction, based on your needs.
It's kind of 'blue sky' dreaming, but could be very doable, even with the technology they currently are starting to use.
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Originally Posted by FrugalFashionista View Post
They use an iPad to take the picture right? No big flash camera? My son loves technology, especially our iPad so I'm hoping it won't be as big of a deal.

Quote:
Originally Posted by FrugalFashionista View Post
Can one of you get the DAS card filled out while the other entertains him? He doesn't have to be present to get the return time, just to ride is my understanding.
That is correct.
Someone else can take his DAS card and get a Return Time for him.
He doesn't have to come to the attraction until it is time to ride.
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Old 10-17-2013, 08:20 PM   #747
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Quote:
Originally Posted by lanejudy View Post
There have been a few posts about this, as well as at least 1 youtube video posted. My understanding is it's handled on a case-by-case basis and you have to request at Guest Relations when you get the DAS. They call it "guest recovery" or something like that -- basically, a set of use-anytime Fastpasses for your party. One set of FPs, with recommendation to get the DAS return time, then ride with the FP followed by the ride on the DAS return time -- so 2 rides with little wait between.

At least that's what I've seen...
That's what I have heard too.
And, it is not known whether it is a temporary thing while people get used to the new DAS or whether it will continue.
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Old 10-17-2013, 08:39 PM   #748
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Originally Posted by FrugalFashionista View Post
Can one of you get the DAS card filled out while the other entertains him? He doesn't have to be present to get the return time, just to ride is my understanding.
Yes, but this may or may not work. There are times when he grabs us by the hand and PULLS us to an attraction, and will NOT be distracted. Usually this is Splash, Test Track, Soarin', Everest, and RnRC. Sometimes Astro Orbiter too. This is my biggest worry with this new system. My understanding initially with DAS was that there would be centralized kiosks where you could get return times without going up to the rides. Now I am hearing that is not the case. I am REALLY worried about this part, and I wanted that information conveyed in the document I give to GR.

But really, I just posted to see opinions on if I should present this at GR to hopefully expedite the DAS process., and if yes, then is there is anything I should add or subtract. My old method for obtaining a GAC was to say "Here is my son, he has autism, and he can't wait in long lines" but that will not be sufficient any more. Do you have any suggestions along those lines?
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Old 10-17-2013, 08:44 PM   #749
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Originally Posted by SueM in MN View Post
That is correct.
Someone else can take his DAS card and get a Return Time for him.
He doesn't have to come to the attraction until it is time to ride.
That will not always work, for example, when I am with just him and his sister, without my husband.
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Old 10-17-2013, 09:30 PM   #750
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"There are times when he grabs us by the hand and PULLS us to an attraction, and will NOT be distracted. Usually this is Splash, Test Track, Soarin', Everest, and RnRC. Sometimes Astro Orbiter too. This is my biggest worry with this new system. My understanding initially with DAS was that there would be centralized kiosks where you could get return times without going up to the rides. Now I am hearing that is not the case. I am REALLY worried about this part, and I wanted that information conveyed in the document I give to GR."


My son would do that pulling and stuff, and frankly, that is one reason we started using a chair in the parks. (one of many reasons). At least now I can look around while I push him. I can get food, I can slightly relax. (DS has no sense of danger, either). He actually gave me "tennis elbow" from pulling, years ago, which took months to ease up, and I have bursitis in my shoulders...... so I get it.

The centralized type kiosks for the return times are at DL and Cal Adv parks in California. I also get your feeling on approaching a ride, then leaving with a return time, and how that could upset your son; I expect that will happen to us, too, but at least in the chair, I can get him away easier. I will NOT have a "runner", I will be pushing him up to each ride to get the RT. With the chair, my son points and tries to say the name of a ride sometimes, but at least he can't drag me in that direction.

Oh, the sitting on the ground thing? Ditto. Moms around here call that "the wet noodle". Not so bad when they are younger kids, but now my son weighs 160 pounds. that is one big wet noodle. Again, the chair prevents most of this for us.

I get your issues, but the reality is, he will now have to wait, either on the line, or away from the line. It is a new reality. It means going to the parks on the least busy days possible, for us. My son also only lasts 3-4 hours, tops, but really, that is true for many other people, too.

Good luck.
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