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Old 10-10-2013, 07:35 AM   #346
2tinkerbell
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Just coming into say Thank You Sue!
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Old 10-10-2013, 07:35 AM   #347
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Quote:
Originally Posted by GoinPlaces63 View Post
My husband suffered a stroke and has very limited use of his dominant arm. He also has a severe reaction to sudden changes in elevation and heat.

Is there a list of rides that might give me insight into each ride? He loves rides, so this is very important.
The disABILITIES FAQs thread will be very helpful yo you.
You can follow the link my signature to get there or find it near the top of this board.

The first post of that thread is an index that tells what is in each post.
Page 2 of that thread has a list of attractive with warnings that will be helpful.

If you have more questions after checking out the FAQs thread, it would be better to start a new thread with your questions so they don't get lost in this very busy thread.
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Old 10-10-2013, 07:44 AM   #348
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Quote:
Originally Posted by SueM in MN View Post
The things I bolded are all mobility issues - they are why he is using the ECV.
The CM at Guest Relations doesn't need to know those things.
They need to know what he needs BESIDES the ECV in lines.
Saying the thing I bolded don't tell what the person needs other than some place to sit - which is what using an ECV in line is.

If there are other needs, it's important to think of what NEEDS the ECV, wheelchair or other mobility device does not meet.
Those needs should be discussed with Guest Relations - not the diagnosis - the needs. What do you need to make the line accessible to you (shorter wait is not an option)?
  • Be clear, concise and give only the details the CM needs to know.
  • if the detail doesn't affect ability to wait in line/tour, it is not an important detail
  • Remember, the words you are using may be very familiar to you, but may mean absolutely nothing to the CM. Use common, everyday words, not medical jargon or initials.
For example, undiagnosed orphan disease and the other things I put in italics tell the CM nothing that they need to know. Those things don't appear to be anything that would affect the waiting in line. (I'm an RN and could not come up with how they would affect waiting).
Adding details they don't need to know just confuses things and keeps them from looking at the actual needs.

And, keep in mind that the answer you get from a CM may be the answer to the question the CM understood you were asking, not the question you thought you were asking.

There are some attractions that are wheelchair accessible, but not ECV accessible. Even with a DAS card, you will still need to let the CM set the entrance to those attractions know what he needs for that line - if he can walk in the line, are there stairs he needs to be able to avoid. If he can't walk in the line, he needs to let the CM know this the needs to borrow an attraction wheelchair for that attraction.
Those types of things are attraction level procedures/accommodations and are not handled by the DAS card.
Thank you Sue this certainly helped to clear up my questions!
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Old 10-10-2013, 07:46 AM   #349
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Old 10-10-2013, 09:18 AM   #350
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My dd was unable to get one at Epcot yesterday due to CMs that insisted they were only for autistic children. I did the talking for her at the MK this am and got it with no problems. Got a time for Haunted Mansion but she and dd9 are in search for characters instead.
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Old 10-10-2013, 09:33 AM   #351
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Thanks again Sue for all your work on this thread. The experiences and comments have been really helpful.
I was wondering if we could possibly set up a new thread weekly for folks to share their experiences, so we know when to "start". As I'm sure the process will evolve and change every day, we can all learn from the changes.

Thanks to all the posters who are willing to share their personal experiences. We all really appreciate it.
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Last edited by SueM in MN; 10-11-2013 at 08:42 PM.
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Old 10-10-2013, 11:26 AM   #352
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Don't forget - no debates here!!!! We don't want the thread closed.
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Old 10-10-2013, 12:10 PM   #353
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I am going to be very interested in reading reports from those that use DAS during the busy times. WDW is relatively uncrowded, for Disney, right now so guests are getting on the attractions fairly quickly even with the return times. Unfortunately we have to visit WDW during some of the busiest times of the year like spring break and Memorial Day week. I can see we will really need to make use of FP+, FP (if it is still available for our next trip) and the DAS.
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Old 10-10-2013, 12:17 PM   #354
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what about me? I have knee braces that i wear all the time But I don't usually use a wheelchair. I was able to get a GAC can I get a DAS card ?
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Old 10-10-2013, 12:18 PM   #355
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Quote:
Originally Posted by sdfan99 View Post
what about me? I have knee braces that i wear all the time But I don't usually use a wheelchair. I was able to get a GAC can I get a DAS card ?
What are your needs?
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Old 10-10-2013, 12:33 PM   #356
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I can't handle lines longer than 20 - 25 minutes.
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Old 10-10-2013, 12:40 PM   #357
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Following my motto of "details vary per situation, yet can get very misinterpreted or even abused, yet the details aren't important but the bigger picture is" I wont go into details but the bigger picture.


While I've officially had my needs taken care off at DHS GR today, also talked to Epcot GR yesterday. Both how they filled in that accomodating me and how communication was done? A+. The thing I was almost sad to notice was the almost "being scared" to offend me, constantly asking if it was OK to ask "fill in question", overly thankfull for me understanding the change, constantly asking if I was accomodated properly or might need more. Makes you wonder how much abuse they've already been dealt. And no; those questions were nothing other but very base questions they absolutely need to accomodate and are not getting into any privacy.

For those worried about waits; DHS was very busy at GR when I popped by, yet I was helped right away when coming up and still CM's left to help guests. Blew my mind, have to say and had a bit of an idea of what to expect.

While the CM had an advice on what would work best for my needs, I was left the choice between the options available. Given the discussion raised; I'm a 24/7 powerchair user (well, ok, when not bedridden ) and chair is no "issue". Both experiences were of CM's very open to the odds of their being more needs than mobility, stamina etc.

Already has positive expectations in general about the system. Did expect long waits, definately was positively surprised there. New versus old system, would be highly surprised if my experience suffers any. That's taken into account being at WDW currently and it still being so new and for sure will have some kinks and hick ups. I wouldn't be surprised to already find this will accomodate my needs better than the old system, directly linked to the big overhaul. I'm sure it will eventually be an even better accomodating my needs than the old system once the newness wears off and FP+ is the norm etc. etc. But then again, I found Disney already very accomodating towards me within the old system and my issues with that not being linked directly to how they accomodated ME.
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Old 10-10-2013, 12:47 PM   #358
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Quote:
Originally Posted by sdfan99 View Post
I can't handle lines longer than 20 - 25 minutes.
Because?


We're not trying to "bully" anybody here, but just stating this will not work that well at GR. This gives them basically nothing to work with, whether it being to accomodate a need in way X, Y or Z or by explaining how in the new system the general experience tackles that or how the individual needs to deal with that themselves by A, B or C.

You'll need to communicate. You can't wait longer than 25 minutes? Why? What happens? What are the issues?

To give a silly example; someone could say "I can not walk stairs". Peachy, but that CM will have no clue this guest might also thus have needs for rides that require the guest to pull up their legs. Because the CM assumed the guest might not be able to make the combination of lifting legs up and moving body upwards. A guest who can not navigate stairs because they can not lift their legs more than 2 inches, will be much better helped out when explaining that 2 inches-issue. That guest will also have VERY different needs than a guest who also can not do stairs because they can not handle the combination of lifting leg and moving upwards, but can lift their legs when entering a vehicle that is at same level with them.
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Does it really work that way? Doors closing, windows opening, can you really allways count on that? I'll just continue to wish, hope and pray to make sure. Knock on wood, one, twice and trice. Still can't believe it, I really get to visit Mickey again..........


Always keep wishing, dreaming and hoping.



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Old 10-10-2013, 12:49 PM   #359
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From what I'm reading, it sounds like maybe they're using the implementation of the new system as an opportunity to tighten up training and get everybody on the same page who might not have been before, even on issues that aren't actually changing. If so, that's wonderful!
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Old 10-10-2013, 12:52 PM   #360
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Do only get return times for rides or can you get them for meet and greets as well? My 6 year old DD is on the spectrum and is very fearful of most of the rides but loves all the characters.
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