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Old 10-09-2013, 10:50 PM   #331
livndisney
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Originally Posted by cmwade77 View Post
I do have another question about the return times. I know you can only have one active return time at a time.

But here is a very real case scenario, that I am sure will happen to me at some point. What if I ask fire a Return Time for say Tower of Terror and my return time comes around and I am not physically up to going and know I won't be up to going on it for the rest of the night, but I now want to go on something else that has a Return Time, such as the great movie ride. I can't have the active return time and get another, but I also waited for the other attraction and did not ride it. Yes, I have Eben had that happen when I am getting ready to loaf, but at that point they usually pet a FP for another attraction. I just wonder how this kind of situation will be handled before even going back to the ride.
A cm can cancel the time you dont need. The you can ask for a return time for a ride you can ride.
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Old 10-09-2013, 10:54 PM   #332
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Do they then account for the time that you have already waited for the other attraction that you did not ride?

If not, that doesn't seem fair, as if you couldn't ride for some reason at the attraction, they would give you a pass for another attraction, so I would think that they would account for it, but I would like to know.
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Old 10-09-2013, 11:21 PM   #333
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Even without the DAC we managed to do/see everything at Epcot that we didn't on Saturday. She said she dud not mention the overheating issue because she didn't think about it because she was cold most of the day. I don't think she took off the sweatshirt except for a couple of hours.

We will be at the MK tomorrow and she will go to gs again. She had a rough day physically today and felt bad most of the day. We went to the foodcourt about 15 mins ago and she thought she was going to pass out on the way to the car.

Sue, that was Ventricular Tachycardia - not sure how auto correct changed that.

We have 3 days left. Whether she does much or not it won't matter as we have a good time and pretty much have done what we wanted.
I have EDS, dysautonomia (orthostatic intolerance or POTS, there is some debate), and a severe anxiety disorder (with PTSD and social phobias). What I tell the CMs starts with how easily I dislocate, and how easily that happens in a mainstream queue. I then explain how heat/sun or cold mess with my dysautonomia, and make me pass out or spike a fever. I have no internal body systems control. If I have to I explain my severe anxiety disorder, ADHD, and PTSD... But I use very simple words and confine it to exactly how I would get hurt or sick in a mainstream queue.

I generally end with "It is unsafe for me to wait in the regular queues, but I don't mind waiting somewhere safe. Is there a way to do this?"

Generally they were writing my GAC as soon as I said "dislocate." I rarely get through all of it. And even this is not all of it. But I have listed several things which make it unsafe for me, especially in DCA where almost all queues are partially in the sun, and definitely in the heat. I know this is the WDW thread, I just wanted to offer my way of explaining my EDS, O.I./POTS, anxiety, ADHD, PTSD, (e-i-e-i-o, I feel like I am running out of letters!). I have a medical alert bracelet with the proper names as well as a two page long "wallet card."

I will be trying out this system tomorrow in DL, so we will see how that goes. I mention all of these things, even if it is not a time of year with heat (cold is bad too)...
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Old 10-09-2013, 11:23 PM   #334
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Originally Posted by cmwade77 View Post
Do they then account for the time that you have already waited for the other attraction that you did not ride?

If not, that doesn't seem fair, as if you couldn't ride for some reason at the attraction, they would give you a pass for another attraction, so I would think that they would account for it, but I would like to know.
I would hope they don't give credit for the time waited for the other ride. Why, I can't begin to count the number of times my young child changed her mind about a ride and we had to leave the line.....no credit for that. Equal access is equal.
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Old 10-09-2013, 11:27 PM   #335
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I am reading all these posts and it's concerning. Will DAS be given to amputees? My 14 year old daughter is an amputee, she has a wheelchair but being a 14 year old girl, she wants to be as "normal" as possible and she wants to walk the parks. A lot of walking/standing can sometimes cause large blisters on the bottom of her stump, which is really bad for her. We are going at Christmas and really don't want to bring her chair. Have brought it in the past and the crowds make in nearly impossible to get around, never mind people yelling at you when they run into you! I am thinking this will not be an enjoyable Christmas visit and am thinking we may have to change our plans.

I think this is the new reality. People who used the old GAC were able to tour the parks pretty easily even when the parks were very busy. (I mean getting on rides and attractions). I even did a NYE trip with few worries, and few long waits. NOW, we will have to shoot for the slower seasons, because with disabilities, you only usually tour the parks for a few hours each day. Everything takes more time, from getting food, to eating, to bathroom breaks, and the dreaded park bathroom disasters. (thank god for the Family restrooms!)

And that's just the way it will be now, I don't think Disney owes me anything more than what the DAS card will allow me.
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Old 10-09-2013, 11:53 PM   #336
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Originally Posted by Chickenlady

I would hope they don't give credit for the time waited for the other ride. Why, I can't begin to count the number of times my young child changed her mind about a ride and we had to leave the line.....no credit for that. Equal access is equal.
They would if you had waited the entire time and left at the boarding area or near to it, which is what this would be the equivalent of.

Yes, you sometimes need to ask if they will do so, others they will offer, but I do not know anyone who has waited the full length of the line and not been able to ride and not been given a FP for another attraction. The exception to this is of course if the wait was short to begin with, then they wouldn't, but they probably wouldn't have a Return Time for it either.
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Old 10-10-2013, 12:15 AM   #337
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I don't know if this has been asked. I read back through many of the posts and didn't see the answer to the following question:

Can you have separate DAS return times at different parks? Or can you only have absolutely one at a time?
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Old 10-10-2013, 01:51 AM   #338
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Originally Posted by KPeveler View Post
Yes, that is my concern as well. In fact, it is common for CMs to argue with me in the past, even talking over what I was saying about my concerns with the park, stating "but you have a wheelchair."

I am going to DL tomorrow (not WDW til Jan), and if I have such a problem, I have no problem sitting there in City Hall taking up quite a bit of room until I speak to a lead and if need be, a manager. I have many of the same conditions as the person earlier who was told "no autism, no DAS" and I would need to go and get my AP refunded and stop going to Disney. Because I live in Southern California and then developed a condition where my body cannot tolerate heat (that is ok, it cannot tolerate cold either).

I am hoping WDW gets this straightened out fast.
KPeveler, I don't know how Guest Relations CMs at Disneyland will handle this but I also had an issue getting a DAS at EPCOT today. I explained my needs from my powerwheelchair and how the old GAC had assisted me. The CM at the desk said: "The Disability Access system is for the autistic."

He elevated it to another manager when I asked "So there's no program for the mobility disabled with line/transfer issues?"

The manager processed my request, which was relatively painless. We did have a few go arounds about accessible queues vs. my needs. I think they maybe will need a little tweaking in this department. They seem inclined to assume having a wheelchair meets ALL a guest's needs.

The ride CMs I'd been speaking too all week about what to expect were flat out surprised I had any issues. They just assumed it would be an easy discussion. I felt a little intimidated by it all.

Haven't had a chance to use my DAS yet. The only Return Time I got was 30 mins before our dinner reservation and I didn't think I'd have enough time to do it and make that. The ride was Test Track and that's a very hard transfer for me. I always allotted a good 40-45 minutes for that ride under GAC. Allowed time to progress through the normal FP entry, then get down to the slide transfer entry, board, ride and get off. It's one of my more difficult rides to do. Unfortunately I couldn't do it the day before due to rain.
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Old 10-10-2013, 05:49 AM   #339
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Quote:
Originally Posted by cmwade77 View Post
I do have another question about the return times. I know you can only have one active return time at a time.

But here is a very real case scenario, that I am sure will happen to me at some point. What if I ask fire a Return Time for say Tower of Terror and my return time comes around and I am not physically up to going and know I won't be up to going on it for the rest of the night, but I now want to go on something else that has a Return Time, such as the great movie ride. I can't have the active return time and get another, but I also waited for the other attraction and did not ride it. Yes, I have Eben had that happen when I am getting ready to loaf, but at that point they usually pet a FP for another attraction. I just wonder how this kind of situation will be handled before even going back to the ride.
I don't know that they would be able to account for wait time for something you chose not to do. (And, I understand that sometimes for physical reasons, it is not possible to do - we run into that. There are times that we planned to do something, but by the time it rolls around, DD is to wiped out to be transferred).

Situations like that are what using an app with wait times and touring plans would be helpful for.
When we go to WDW, the Great Movie Ride is pretty much a walk on attraction. People are walking thru the queue very fast - the only wait at all is in the large room with the movie screen. And, even that is basically just for the next set of ride cars. Going at the 'right' time, that is what you will find. Going at the 'wrong' time, the line can be waiting before you even the building.
We don't follow a touring plan (we can't really with DD's needs) but just the little bit of knowing when things are likely to be busy or not makes a difference.

Quote:
Originally Posted by PatMcDuck View Post
I think this is the new reality. People who used the old GAC were able to tour the parks pretty easily even when the parks were very busy. (I mean getting on rides and attractions). I even did a NYE trip with few worries, and few long waits. NOW, we will have to shoot for the slower seasons, because with disabilities, you only usually tour the parks for a few hours each day. Everything takes more time, from getting food, to eating, to bathroom breaks, and the dreaded park bathroom disasters. (thank god for the Family restrooms!)

And that's just the way it will be now, I don't think Disney owes me anything more than what the DAS card will allow me.
I agree with this.
The other piece of it is that it's not just the attractions - going at a busy time means more busy-ness everywhere. Lines for bathrooms, lines to eat, lines for buses and because it's so busy, there are fewer places where you can get out of all the crush of people.
Quote:
Originally Posted by luv2sleep View Post
I don't know if this has been asked. I read back through many of the posts and didn't see the answer to the following question:

Can you have separate DAS return times at different parks? Or can you only have absolutely one at a time?
That is in the first post of FAQs.
You can only have one active DAS Return Time at a time.
If you have one, for example, in Epcot for Soarin' , you can choose to go over to the Studio, but you will not be able to get another DAS Return Time.
You COULD go in attractions at the Studio that have short lines or you COULD get Fastpasses, using the regular Fastpass system. But, you could NOT get a DAS return time for example for Toy Story Mania because you already have an active one for Soarin'.
You could choose to cancel the one for Soarin' so you can get one for a Toy Story, but you can't have 2 active ones.
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Old 10-10-2013, 05:57 AM   #340
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I am real nervous about our trip starting this weekend...DH has an undiagnosed orphan disease. He has mobility issues, uses ECV. He can't climb stairs, can't stand for long, legs buckle under him, intentional tremor, muscle spasms including the diaphragm, which can affect his breathing, swallowing difficulty/spasm, multi system involvement including bowel control. I can't imagine being stuck in a line for an hour and then he has a stomach related issue, as has happened numerous times before. And I feel awful that he would have to embarrass himself to a CM to explain he has bowel control issues. The anxiety and fear of being stuck in a line, ug my heart breaks for him...not sure how this trip will go now and not sure if this qualifies him for a DAS? He's a great guy... everyday life is not easy, going to WDW was the one place I knew he could be accommodated that's why we are DVC owners....sigh
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Old 10-10-2013, 06:01 AM   #341
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Originally Posted by poohshunny View Post
I am real nervous about our trip starting this weekend...DH has an undiagnosed orphan disease. He has mobility issues, uses ECV. He can't climb stairs, can't stand for long, legs buckle under him, intentional tremor, muscle spasms including the diaphragm, which can affect his breathing, swallowing difficulty/spasm, multi system involvement including bowel control. I can't imagine being stuck in a line for an hour and then he has a stomach related issue, as has happened numerous times before. And I feel awful that he would have to embarrass himself to a CM to explain he has bowel control issues. The anxiety and fear of being stuck in a line, ug my heart breaks for him...not sure how this trip will go now and not sure if this qualifies him for a DAS? He's a great guy... everyday life is not easy, going to WDW was the one place I knew he could be accommodated that's why we are DVC owners....sigh
If you are staying onsite, will you have access to FP+? You could use FP+ and the regular FP to have 4 attractions as already accessible, then plan the attractions with a longer queue for the times after he has used the restroom. I've got stomach issues myself, and that's how we do the parks (haven't tried FP+ yet though).
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Old 10-10-2013, 06:05 AM   #342
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Originally Posted by poohshunny View Post
I am real nervous about our trip starting this weekend...DH has an undiagnosed orphan disease. He has mobility issues, uses ECV. He can't climb stairs, can't stand for long, legs buckle under him, intentional tremor, muscle spasms including the diaphragm, which can affect his breathing, swallowing difficulty/spasm, multi system involvement including bowel control. I can't imagine being stuck in a line for an hour and then he has a stomach related issue, as has happened numerous times before. And I feel awful that he would have to embarrass himself to a CM to explain he has bowel control issues. The anxiety and fear of being stuck in a line, ug my heart breaks for him...not sure how this trip will go now and not sure if this qualifies him for a DAS? He's a great guy... everyday life is not easy, going to WDW was the one place I knew he could be accommodated that's why we are DVC owners....sigh
Can you explain to them that his issues have more to do with his physiological inability to wait long in lines from a gastrointestinal/neurological standpoint and nothing to do with needing to use a wheelchair/ECV? I hear you on the DVC because Disney made things so disability friendly. Was in a little shock over this whole thing after finding out about it after I added on at WDW. I swear I checked the calendar to see if I was within my 30 day purchase window. I was past it.
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Old 10-10-2013, 06:21 AM   #343
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Can you explain to him that his issues have more to do with his physiological inability to wait long in lines from a gastrointestinal/neurological standpoint and nothing to do with needing to use a wheelchair/ECV?

I hear you on the DVC because Disney made things so disability friendly. Was in a little shock over this whole thing after finding out about it after I added on at WDW. I swear I checked the calendar to see if I was within my 30 day purchase window. I was past it.
Thanks this is a good idea, worth a shot...sorry I was actually thinking of adding on 2. Trying to be optimistic....
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Old 10-10-2013, 06:46 AM   #344
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My husband suffered a stroke and has very limited use of his dominant arm. He also has a severe reaction to sudden changes in elevation and heat.

Is there a list of rides that might give me insight into each ride? He loves rides, so this is very important.
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Old 10-10-2013, 07:28 AM   #345
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Quote:
Originally Posted by poohshunny View Post
I am real nervous about our trip starting this weekend...DH has an undiagnosed orphan disease. He has mobility issues, uses ECV. He can't climb stairs, can't stand for long, legs buckle under him, intentional tremor, muscle spasms including the diaphragm, which can affect his breathing, swallowing difficulty/spasm, multi system involvement including bowel control. I can't imagine being stuck in a line for an hour and then he has a stomach related issue, as has happened numerous times before. And I feel awful that he would have to embarrass himself to a CM to explain he has bowel control issues. The anxiety and fear of being stuck in a line, ug my heart breaks for him...not sure how this trip will go now and not sure if this qualifies him for a DAS? He's a great guy... everyday life is not easy, going to WDW was the one place I knew he could be accommodated that's why we are DVC owners....sigh
The things I bolded are all mobility issues - they are why he is using the ECV.
The CM at Guest Relations doesn't need to know those things.
They need to know what he needs BESIDES the ECV in lines.
Saying the thing I bolded don't tell what the person needs other than some place to sit - which is what using an ECV in line is.

If there are other needs, it's important to think of what NEEDS the ECV, wheelchair or other mobility device does not meet.
Those needs should be discussed with Guest Relations - not the diagnosis - the needs. What do you need to make the line accessible to you (shorter wait is not an option)?
  • Be clear, concise and give only the details the CM needs to know.
  • if the detail doesn't affect ability to wait in line/tour, it is not an important detail
  • Remember, the words you are using may be very familiar to you, but may mean absolutely nothing to the CM. Use common, everyday words, not medical jargon or initials.
For example, undiagnosed orphan disease and the other things I put in italics tell the CM nothing that they need to know. Those things don't appear to be anything that would affect the waiting in line. (I'm an RN and could not come up with how they would affect waiting).
Adding details they don't need to know just confuses things and keeps them from looking at the actual needs.

And, keep in mind that the answer you get from a CM may be the answer to the question the CM understood you were asking, not the question you thought you were asking.

There are some attractions that are wheelchair accessible, but not ECV accessible. Even with a DAS card, you will still need to let the CM set the entrance to those attractions know what he needs for that line - if he can walk in the line, are there stairs he needs to be able to avoid. If he can't walk in the line, he needs to let the CM know this the needs to borrow an attraction wheelchair for that attraction.
Those types of things are attraction level procedures/accommodations and are not handled by the DAS card.
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