Our interesting FP+ experience - Page 2 - The DIS Discussion Forums

Reese D · 02-26-2013, 08:56 AM

Quote:

Originally Posted by mom2aandj

Very interesting! Really good to hear you could get Soarin and Test track and not be limited to just one e ticket. It's also fascinating how their testing process allows people to actually get in the system and make reservtions!!

I'd have to guess that was a huge mistake on someones part.

OP - Thanks for the info. Sounds exciting.

HippieChickadee · 02-26-2013, 09:16 AM

I don't see fastpass+ as an option on my disney app where you said yours was located. I so badly want one for test track

Ladcassidy · 02-26-2013, 09:21 AM

I've had fastpass+ information show up on both the website and the app intermittently, but the buttons have always been grayed out -- no functionality.

poohbear13 · 02-26-2013, 09:23 AM

Thank you for sharing.

They made it right by giving you the fast passes... another reason I love Disney! Always willing to make things right and magical!

UNCFanatik · 02-26-2013, 09:35 AM

Quote:

Originally Posted by poohbear13

Thank you for sharing.

They made it right by giving you the fast passes... another reason I love Disney! Always willing to make things right and magical!

How was this making anything "right"?

and you cant make any firm conclusions from this one instance to say how the FP+ will work when it is fully rolled out and operational

ManyMinnie · 02-26-2013, 09:37 AM

Another IT fail on Disney's part.

There is no way something like that should have been live in the testing stages.

Oh wait ~ this is Disney IT we're talking about.

JimmyV · 02-26-2013, 09:46 AM

Quote:

Originally Posted by UNCFanatik

How was this making anything "right"?

Well, you had a family that, through no fault of their own, entered the park with the reasonable expectation that they were in possession of legitimate FP+s which would enable them to skip lines at three major attractions. Disney, recognizing the error on their part, could have said: "Sorry. The system is not operational. Not sure how this happened, but, no FP for you!" Instead, they said: "Sorry for the inconvenience. Since you believed that you had FP+s for these attractions due to an error on our end, we are going to make sure that you receive exactly what you thought you had in the first place. Here you go. FPs to use at your discretion." A fix that costs Disney nothing. I would say that they "made it right".

mom2rtk · 02-26-2013, 09:46 AM

Quote:

Originally Posted by ManyMinnie

Another IT fail on Disney's part.

There is no way something like that should have been live in the testing stages.

Oh wait ~ this is Disney IT we're talking about.

My thoughts exactly. You can't let something like that go live even for a moment when you're as big as Disney.

Not surprising though.

mm1971 · 02-26-2013, 09:51 AM

Interesting. Thanks for sharing. We'll be there in August. Hopefully it is working then and we can see how it is working.

UNCFanatik · 02-26-2013, 09:53 AM

Quote:

Originally Posted by JimmyV

Well, you had a family that, through no fault of their own, entered the park with the reasonable expectation that they were in possession of legitimate FP+s which would enable them to skip lines at three major attractions. Disney, recognizing the error on their part, could have said: "Sorry. The system is not operational. Not sure how this happened, but, no FP for you!" Instead, they said: "Sorry for the inconvenience. Since you believed that you had FP+s for these attractions due to an error on our end, we are going to make sure that you receive exactly what you thought you had in the first place. Here you go. FPs to use at your discretion." A fix that costs Disney nothing. I would say that they "made it right".

The OP has been a member of the DIS since 2011. In her reported discussion with CMs, she demonstrated a knowledge of how FP+ were purported to work. Did the OP really think that the FP+ was fully operational and that they would be able to pull FP+?

I could buy your position more if a guest that had zero idea of FP+ went and was able to do this.

The OP wasnt inconvenienced in any way. There was no "making it right" necessary.

WMorganS · 02-26-2013, 10:00 AM

Quote:

Originally Posted by poohbear13

Thank you for sharing.

They made it right by giving you the fast passes... another reason I love Disney! Always willing to make things right and magical!

Remember to send an email or something when a CM is extra helpful. IMO, expressions of gratitude help make any job worthwhile, and for CM's it goes in their file. Note: I'm NOT a CM ;-)

mcd2745 · 02-26-2013, 10:08 AM

Quote:

Originally Posted by Dash&Maggie

The four different options: A,B,C & D gave us different scenarios of return times. Option A gave us pretty quick return times to the attractions. The others were staggered out differently. I didn't look at them too closely as we were on our way in to the park but it seemed like the options varied and could work if you had, for example, dining reservations that you were trying to work around. I wish I would have taken screen shots of the different options on my phone but didn't think of it at the time.

The other interesting thing was there were attractions listed that do not currently have fast pass such as Spaceship Earth, The Seas with Nemo and Journey Into Imagination and you had the option of choosing from some of these attractions as well.

So you couldn't select the specific return time individually for each attraction? That's the big takeaway for me (that plus you were able to select two E-tickets).

mom2rtk · 02-26-2013, 10:11 AM

Quote:

Originally Posted by mcd2745

So you couldn't select the specific return time individually for each attraction? That's the big takeaway for me (that plus you were able to select two E-tickets).

If I remember correctly, when I helped my friend with her test selections in December, she took what they offered, then was able to refine the time for just one of the selections. I think.

Waddler · 02-26-2013, 10:11 AM

Interesting! If the app had allowed me to make FP+ reservations, I would've tried, too. Why not? I would've surmised that WDW was doing a "soft opening" of the system.

I'm glad they gave you fastpasses as compensation for your time.

mom2rtk · 02-26-2013, 10:18 AM

Quote:

Originally Posted by Waddler

I would've surmised that WDW was doing a "soft opening" of the system.

I'm glad they gave you fastpasses as compensation for your time.

Seems a reasonable conclusion for anyone reading these boards the last few months.

02-26-2013, 09:23 AM	#19
poohbear13 Yoda, Jedi Master Join Date: Aug 2011 Location: New England Posts: 411	Thank you for sharing. They made it right by giving you the fast passes... another reason I love Disney! Always willing to make things right and magical! __________________ Chrissy Bobby Timmy Zachy Lilo Stitch TinerbellSebastian 2006 Aug.~ CBR 2009 July ~ CBR 2011 July~ POR 2011 Dec. ~ POR 2012 Dec. ~ CSR 2013 Caribbean Beach!

02-26-2013, 09:51 AM	#24
mm1971 I know I left that "post" button around here somewhere? Join Date: Aug 2011 Location: Massachusetts Posts: 3,646	Interesting. Thanks for sharing. We'll be there in August. Hopefully it is working then and we can see how it is working. __________________ (Jim) (W) (DS12) (DD10) DD# 714

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02-26-2013, 09:16 AM	#17
HippieChickadee Mouseketeer Join Date: Oct 2012 Posts: 234	I don't see fastpass+ as an option on my disney app where you said yours was located. I so badly want one for test track

02-26-2013, 09:21 AM	#18
Ladcassidy Earning My Ears Join Date: Oct 2012 Location: Inside the beltway Posts: 59	I've had fastpass+ information show up on both the website and the app intermittently, but the buttons have always been grayed out -- no functionality.

02-26-2013, 09:37 AM	#21
ManyMinnie DIS Veteran Join Date: Feb 2013 Posts: 739	Another IT fail on Disney's part. There is no way something like that should have been live in the testing stages. Oh wait ~ this is Disney IT we're talking about.

02-26-2013, 10:11 AM	#29
Waddler Mouseketeer Join Date: Apr 2012 Posts: 167	Interesting! If the app had allowed me to make FP+ reservations, I would've tried, too. Why not? I would've surmised that WDW was doing a "soft opening" of the system. I'm glad they gave you fastpasses as compensation for your time.