So dissapointed in Photopass - The DIS Discussion Forums

Prince Eric's Mom · 02-19-2013, 11:59 AM

Just returned from the World. We've been several times and always used Photopass for family shots and magical moments. In the past I've had a hard time narrowing down my choices. Just looked at my pics from this trip and they are terrible almost across the board. Dark shots, overexposed shots, missing shots. I realize it's a 'free' service until you purchase, but I would be calling to demand a refund if I had prepurchased a cd! We did Enchanted Tales and my son was the Beast and his picture with Belle isn't even on the card. Are you kidding? I

I have a card full of other people's kids and mine's nowhere to be found. So my tip? Don't count of Photopass. Take as many of your own as possible or you may get home and regret it like I do!!!!!

FlipHipster · 02-19-2013, 01:15 PM

We had a similar problem in December. We ended up with photopass cards that had no pictures on them.

Unfortunately they were they ones we were looking foward to the most. I assumed something happened when they took the picture and scanned the card. Not sure how you can verify you have pics before you walk away but that would be nice.

jrhwmr · 02-19-2013, 04:37 PM

I purchased photopass + and we are missing all the pictures from Belle. It says they were added to our account but there is nothing there. I had 4 members of my family selected as part if the story and no pictures to show for it

nugov2 · 02-19-2013, 04:41 PM

How horrible

I will make sure I get lots of my own pics too. Just in case.

ellemenohpee · 02-19-2013, 04:45 PM

I'm so sorry that happened to you. I would generally only get PhotoPass for certain shots (group shot in front of the castle at night, for example), but after a few times of not so great pics, I either double up on the Photo Pass photographer, like in the case of Jedi Training, or I adjust my camera settings and have the photographer use my camera if I want to be in the pic. Sometimes they get a shot I've missed, which is great, but at least I'm covered.

jamala · 02-19-2013, 06:27 PM

We did photopass + this trip and I was upset too, lots of missing pics and the quality was not good.

siskaren · 02-20-2013, 10:19 PM

Have you contacted PhotoPass about the missing pictures?

smrand · 03-02-2013, 09:31 PM

You can check your photopass card before you leave and make sure all the pictures are there. We also had missing photos with Belle but I called and they were able to find them for us. I had taken pictures with my own camera so I knew the exact time we were there. It took them a day but they found the pictures. We were very happy with Photopass+. It was our 4 year olds first trip and we had several character meals, the Luau, breakfast at 'Ohana, etc. it was great to get all those pictures too.

Kay2397 · 03-03-2013, 08:18 PM

Call photopass guest services. Our ETWB pics were also lost but recovered. It only took her 5 minutes to find them and they were on my account within 20.

FlipHipster · 03-04-2013, 09:33 AM

Quote:

Originally Posted by Kay2397

Call photopass guest services. Our ETWB pics were also lost but recovered. It only took her 5 minutes to find them and they were on my account within 20.

That's awesome. Even though we lost a few pics last trip, we plan to use them more than we have in the past for group shots and things like that. I figure we will just have to be more diligent about making sure the shots we really want don't get lost.

Very cool that they were able to recover your pics so quickly.

SpartanMommy · 03-04-2013, 10:00 AM

How horrible! Can you edit the photos at all?

chloelovesdisney · 03-04-2013, 10:27 AM

Quote:

Originally Posted by jrhwmr

I purchased photopass + and we are missing all the pictures from Belle. It says they were added to our account but there is nothing there. I had 4 members of my family selected as part if the story and no pictures to show for it

Do you still have the separate Belle photopass card? You can add that to your photopass + number.

Prince Eric's Mom · 03-04-2013, 02:53 PM

I did contact Photopass. Sadly ours were not recovered. They apologized and said they have been having trouble with their cameras and it was most likely due to a technical error. Ok, so maybe mention that before the show starts????

myzel · 03-04-2013, 05:53 PM

Just a note, the PP people will take a picture with your camera as well if you ask them.

VanellopeVonSchweetz · 03-14-2013, 08:39 PM

How sad! Sorry to hear! But thanks for sharing your experience! Every time we go somewhere I work myself up trying to get good pics, thought I'd take it easy this time. Maybe not now!

02-19-2013, 11:59 AM	#1
Prince Eric's Mom Earning My Ears Join Date: Nov 2010 Location: Ohio Posts: 22	So dissapointed in Photopass Just returned from the World. We've been several times and always used Photopass for family shots and magical moments. In the past I've had a hard time narrowing down my choices. Just looked at my pics from this trip and they are terrible almost across the board. Dark shots, overexposed shots, missing shots. I realize it's a 'free' service until you purchase, but I would be calling to demand a refund if I had prepurchased a cd! We did Enchanted Tales and my son was the Beast and his picture with Belle isn't even on the card. Are you kidding? I I have a card full of other people's kids and mine's nowhere to be found. So my tip? Don't count of Photopass. Take as many of your own as possible or you may get home and regret it like I do!!!!!

02-19-2013, 04:45 PM	#5
ellemenohpee Earning My Ears Join Date: Jan 2013 Location: where the wild things are Posts: 25	I'm so sorry that happened to you. I would generally only get PhotoPass for certain shots (group shot in front of the castle at night, for example), but after a few times of not so great pics, I either double up on the Photo Pass photographer, like in the case of Jedi Training, or I adjust my camera settings and have the photographer use my camera if I want to be in the pic. Sometimes they get a shot I've missed, which is great, but at least I'm covered. __________________

03-14-2013, 08:39 PM	#15
VanellopeVonSchweetz Earning My Ears Join Date: Mar 2013 Location: Midwest Posts: 20	How sad! Sorry to hear! But thanks for sharing your experience! Every time we go somewhere I work myself up trying to get good pics, thought I'd take it easy this time. Maybe not now! __________________ Mom Dad Little Man

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02-19-2013, 01:15 PM	#2
FlipHipster Blackbelt in mixed martial arts & crafts Join Date: Jan 2013 Location: North Carolina Posts: 39	We had a similar problem in December. We ended up with photopass cards that had no pictures on them. Unfortunately they were they ones we were looking foward to the most. I assumed something happened when they took the picture and scanned the card. Not sure how you can verify you have pics before you walk away but that would be nice.

02-19-2013, 04:37 PM	#3
jrhwmr Mouseketeer Join Date: Apr 2006 Posts: 96	I purchased photopass + and we are missing all the pictures from Belle. It says they were added to our account but there is nothing there. I had 4 members of my family selected as part if the story and no pictures to show for it

02-19-2013, 04:41 PM	#4
nugov2 Mouseketeer Join Date: Jul 2012 Posts: 203	How horrible I will make sure I get lots of my own pics too. Just in case.

02-19-2013, 06:27 PM	#6
jamala Mouseketeer Join Date: Aug 2012 Posts: 173	We did photopass + this trip and I was upset too, lots of missing pics and the quality was not good.

02-20-2013, 10:19 PM	#7
siskaren DIS Veteran Join Date: Aug 2007 Location: Aurora, IL Posts: 4,371	Have you contacted PhotoPass about the missing pictures?

03-02-2013, 09:31 PM	#8
smrand Earning My Ears Join Date: Jan 2013 Posts: 22	You can check your photopass card before you leave and make sure all the pictures are there. We also had missing photos with Belle but I called and they were able to find them for us. I had taken pictures with my own camera so I knew the exact time we were there. It took them a day but they found the pictures. We were very happy with Photopass+. It was our 4 year olds first trip and we had several character meals, the Luau, breakfast at 'Ohana, etc. it was great to get all those pictures too.

03-03-2013, 08:18 PM	#9
Kay2397 Earning My Ears Join Date: Feb 2013 Posts: 45	Call photopass guest services. Our ETWB pics were also lost but recovered. It only took her 5 minutes to find them and they were on my account within 20.

03-04-2013, 10:00 AM	#11
SpartanMommy Mouseketeer Join Date: Feb 2013 Location: Illinois Posts: 116	How horrible! Can you edit the photos at all?

03-04-2013, 02:53 PM	#13
Prince Eric's Mom Earning My Ears Join Date: Nov 2010 Location: Ohio Posts: 22	I did contact Photopass. Sadly ours were not recovered. They apologized and said they have been having trouble with their cameras and it was most likely due to a technical error. Ok, so maybe mention that before the show starts????

03-04-2013, 05:53 PM	#14
myzel Earning My Ears Join Date: Oct 2010 Location: New Brunswick, Canada Posts: 74	Just a note, the PP people will take a picture with your camera as well if you ask them.