Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Orlando Hotels and Attractions
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Display Modes
Old 02-08-2013, 06:15 PM   #46
spel
Mouseketeer
 
Join Date: Jan 2010
Posts: 152

What a horrifying experience. I feel terrible for you and your family.

Thank you for posting your story. I will be hyper vigilant about checking every bed the second we walk into a hotel room. You've just given me a huge wake-up call.
spel is offline   Reply With Quote
Old 02-08-2013, 06:35 PM   #47
melifeld
Mouseketeer
 
melifeld's Avatar
 
Join Date: Jan 2010
Location: NC
Posts: 406

Quote:
Originally Posted by Three cats View Post
So you're saying that the bugs got into the pack and play that you brought from home and then in turn brought the bugs home with you??? Thats terrible
That is how bed bugs move. A brand new hotel can get bed bugs from a guest carrying them in on/in their luggage.

With regard to treatment - here is what Ecolab recommends... When bed bugs are found in a hotel room, the rooms on all sides of the infested room should be inspected. So for a room that is not on the top or bottom floor, this means NINE rooms should be inspected. Here is an illustration:

X X X
X X X
X X X

Where the red X is the infested room. If none of the surrounding rooms are found to have bugs, then only those NINE rooms need to be treated. If any of the adjoining rooms are found to be infested then additional rooms will need to be inspected and treated. So, as you can see, treating for bed bugs is a very large undertaking if done correctly.
__________________
Me The Man The Little Man
melifeld is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 02-08-2013, 07:27 PM   #48
kmb584
DIS Veteran
 
kmb584's Avatar
 
Join Date: May 2010
Location: Northeast PA
Posts: 4,267

Oh my I feel so sorry for what your family experienced.


Bed bugs are grossly common anymore and because of that I check every crevice that I can think to check prior to placing any of our belongings on a bed, sofa, chair, etc.

You handled the situation in a better manner than I would have. If I had sat my daughter on a bed only to realize that it was swimming with bed bugs, I would have utterly flipped out. I think that WBC handled the situation in an extremely poor manner as well. Having to place 2 phones and wait 1 hour for the manager to show is completely unacceptable and just plain rude. Yes, bed bugs are common, but it's not a situation that should ever be taken lightly. Once that first phone call was placed, someone should have been immediately dispatched to your unit. Then there's the fact that the manager unloaded all sorts of wrong information to you. He should have been well versed in what a bed bug is, its food source, its ability to transport, the fact that they'll settle into a non-food source, etc. It's almost as if he was brushing off the entire situation - "It's just some little bugs, nothing to worry about!"

What bugs (no pun intended) me even more is that you're infestation was so severe that had housekeeping changed the sheets that housekeeper could not have missed them. The infestation should have been reported then and there and the room thoroughly treated prior to any family being assigned to the unit. So, either the sheets weren't changed (I fully believe they weren't) or the housekeeper was negligent in reporting the issue. I will add that I am not fond of the housekeeping at WBC. We spent 10 nights there in October / November and paid to have our unit cleaned every other day ($99 per cleaning). Housekeeping entered our unit TWICE during that entire duration, even skipped the "free" cleaning mid-week. We placed well over a dozen calls to the front desk, manager, etc. and one manager actually stated, "I don't believe you. The housekeeper assigned to your unit has it marked that she's been in every day she was scheduled for." I told him to get his tush to our unit because seeing is believing - sure enough, he appeared 45 minutes later, looked at the disaster (we pick up after ourselves, there were no clothing or shoes out of place, toiletries were in their respective places, etc) but what didn't lie was piles of towels (including ones that we placed in the red bag outside of our room, where it remained for nearly 2 full days), unemptied garbage cans, dust, etc. He promised someone would be in the next day: nope. The housekeeping manager came after that call and was thoroughly appalled. Not only was a housekeeper in our unit the next morning, the manager came by to make sure she cleaned the unit from top to bottom. She also removed 4 $99 cleaning fees from our bill since the unit wasn't cleaned.
__________________



Me (30) DD (5)
"It's kind of fun to do the impossible." - Walt Disney
kmb584 is online now   Reply With Quote
Old 02-08-2013, 07:57 PM   #49
spiceycat
Own at BWV, VWL and BLT
It happens every night on the Bay Lake side
 
spiceycat's Avatar
 
Join Date: Oct 2000
Location: birmingham, Al
Posts: 36,927

think you are expecting more of the maids than they can do.

first they are the lowest - if they take the time to report things like this - and yes it is very nasty - they would be told it is not their business that cleaning the room is the only concern. secondly pretty sure that (like disney did) there maids can not speak English. So even telling someone other than their supervisor might be hard.

maids are not suppose to report problems - it is not their job. Sorry but true. If they even tired they could be fired.

so you are blaming the maid for something they have no control over.

Now the manager is definitely at fault - he should have moved the family immediately. He should have come or send someone immediately.

next time (if it ever happens again) would definitely call the health dept. did not know someone just visiting could call the health dept. Thanks for the information.
__________________
Pat J

spiceycat is offline   Reply With Quote
Old 02-08-2013, 08:16 PM   #50
kmb584
DIS Veteran
 
kmb584's Avatar
 
Join Date: May 2010
Location: Northeast PA
Posts: 4,267

Quote:
Originally Posted by spiceycat View Post
think you are expecting more of the maids than they can do.

first they are the lowest - if they take the time to report things like this - and yes it is very nasty - they would be told it is not their business that cleaning the room is the only concern. secondly pretty sure that (like disney did) there maids can not speak English. So even telling someone other than their supervisor might be hard.

maids are not suppose to report problems - it is not their job. Sorry but true. If they even tired they could be fired.

so you are blaming the maid for something they have no control over.

Now the manager is definitely at fault - he should have moved the family immediately. He should have come or send someone immediately.

next time (if it ever happens again) would definitely call the health dept. did not know someone just visiting could call the health dept. Thanks for the information.
I didn't know that a housekeeper was not allowed to report a problem. Can you tell me why that is? There was obviously a glaring health risk in OP unit and because of that, it should have been reported. I understand that cleaning rooms is their position but how can one, in good faith, place new sheets (and as I said, I doubt the sheets were changed) on a bed literally crawling with bugs and not say a word about it? As a nurse I can't imagine any situation where someone would be penalized for not reporting a health risk, especially one where DOH intervenes.

I wasn't placing blame on the housekeeper per say, the blame lies within the entire WBC infrastructure - ground on up.
__________________



Me (30) DD (5)
"It's kind of fun to do the impossible." - Walt Disney
kmb584 is online now   Reply With Quote
Old 02-08-2013, 08:51 PM   #51
Cdn Gal
DIS Veteran
 
Cdn Gal's Avatar
 
Join Date: Feb 2008
Location: 1000 Islands
Posts: 1,142

Post on trip advisor so other people are more diligent.
__________________
We're all in this together, so keep your stick on the ice!
I believe in kids, and in magic!
Cdn Gal is offline   Reply With Quote
Old 02-08-2013, 09:26 PM   #52
spiceycat
Own at BWV, VWL and BLT
It happens every night on the Bay Lake side
 
spiceycat's Avatar
 
Join Date: Oct 2000
Location: birmingham, Al
Posts: 36,927

Quote:
Originally Posted by kmb584 View Post
I didn't know that a housekeeper was not allowed to report a problem. Can you tell me why that is?
she did not call the health dept - so they may not know. Know that some timeshares will not report it - unless YOU call the health dept. they way they did the cleaning - seems to say it was not going to be reported.

talk to the housekeeper and ask them why - if they can understand you. they generally do what they are told. secondly they are timed - if they take too much time on one room (and this would involve time) then they can't get to every room they need too - again a reason to be fired.

you seem to think it is their job - again if you report something like this you could get fired. would you do it?

now most US citizens (I hope) would - but these are from poor countries and they are working here because they can. the timeshares or hotel recruits them and does the paper work necessary to bring them to the US to work.

Disney tried this - and got so many complaints - that I think they quit it.

kept in mind that bed bugs are sometimes that the hotels/timeshares can't really control. so they don't want it know that they have them.

which is why the internet and sites like this are so great. they allow communications.
__________________
Pat J

spiceycat is offline   Reply With Quote
Old 02-08-2013, 09:43 PM   #53
livndisney
DIS Veteran
 
Join Date: Feb 2007
Posts: 9,069

Quote:
Originally Posted by spiceycat View Post
think you are expecting more of the maids than they can do.

first they are the lowest - if they take the time to report things like this - and yes it is very nasty - they would be told it is not their business that cleaning the room is the only concern. secondly pretty sure that (like disney did) there maids can not speak English. So even telling someone other than their supervisor might be hard.

maids are not suppose to report problems - it is not their job. Sorry but true. If they even tired they could be fired.

so you are blaming the maid for something they have no control over.

Now the manager is definitely at fault - he should have moved the family immediately. He should have come or send someone immediately.

next time (if it ever happens again) would definitely call the health dept. did not know someone just visiting could call the health dept. Thanks for the information.
This is not true of every hotel. I guess it is a management style. But every hotel managed in our family- housekeeping absolutely has a voice!. If they see something is wrong, they have a duty to report it so it can be corrected before the next guest.
livndisney is offline   Reply With Quote
Old 02-09-2013, 07:38 AM   #54
BonnieP
Mouseketeer
 
BonnieP's Avatar
 
Join Date: Mar 2000
Location: Finger Lakes area, NY
Posts: 84

We recently stayed 4 nights at WBC, tower 2, 7th floor-very good view of the fireworks and lake. We found the unit clean, beds too. I always check before I accept any hotel rooms. My husband is finally getting use to my wanting to check.

This poor familys' story is terrible and the health department should be told. The manager certainly should have been more knowledgeable of this problem .

What's to say the housekeeper that "cleaned" their rooms isn't carrying a bug(s) on their clothing or cleaning equipment from condo to condo, not a comforting thought...

This is a good topic to make people more aware of the potential problem and that it can happen in any type of hotel.
__________________
...
BonnieP is offline   Reply With Quote
Old 02-09-2013, 03:13 PM   #55
spiceycat
Own at BWV, VWL and BLT
It happens every night on the Bay Lake side
 
spiceycat's Avatar
 
Join Date: Oct 2000
Location: birmingham, Al
Posts: 36,927

Quote:
Originally Posted by livndisney View Post
This is not true of every hotel. I guess it is a management style. But every hotel managed in our family- housekeeping absolutely has a voice!. If they see something is wrong, they have a duty to report it so it can be corrected before the next guest.
please say which hotel you are talking about.

getting really tired of the corporation style.

any in florida?

if so any close to wdw?
__________________
Pat J

spiceycat is offline   Reply With Quote
Old 02-09-2013, 03:34 PM   #56
tstidm1
DIS Veteran
 
Join Date: Oct 2011
Location: Baltimore, MD
Posts: 620

I didn't even realize I had Bed Bugs at a place (Clarion LBV) until after I got home. It cost me several hundred dollars to treat this issue. I always look in the room before I put my luggage in the room at any hotel (even Disney World). Stand up for yourself and let the owner know of the Timeshare, so he can also take action.
__________________
Four trips when I was a kid.
Christmas 1987,91 and 93 Off Site in Kissimmee and on I-Drive
Christmas 1989 CBR
June 2011 Off Site
July 2012 Pop Century
March 2013 All Star Sports
July 2014 Dis Exclusive ABD Backstage Magic

Maybe March 2015 trip to Universal Orlando (Going to the Dark Side maybe).
tstidm1 is offline   Reply With Quote
Old 02-09-2013, 03:46 PM   #57
wdwgirl100
Mouseketeer
 
Join Date: Jun 2009
Posts: 115

Is it possible to have only 3 or 4 bites? We just got home from WBC yesterday and were in tower 4. I have a 4 little red "bites" on one leg, it never occured it might be bed bug bites. Now I am really worried about our luggage and clothes etc. which we have already put away!
wdwgirl100 is offline   Reply With Quote
Old 02-09-2013, 04:31 PM   #58
kmb584
DIS Veteran
 
kmb584's Avatar
 
Join Date: May 2010
Location: Northeast PA
Posts: 4,267

Quote:
Originally Posted by spiceycat View Post
she did not call the health dept - so they may not know. Know that some timeshares will not report it - unless YOU call the health dept. they way they did the cleaning - seems to say it was not going to be reported.

talk to the housekeeper and ask them why - if they can understand you. they generally do what they are told. secondly they are timed - if they take too much time on one room (and this would involve time) then they can't get to every room they need too - again a reason to be fired.

you seem to think it is their job - again if you report something like this you could get fired. would you do it?

now most US citizens (I hope) would - but these are from poor countries and they are working here because they can. the timeshares or hotel recruits them and does the paper work necessary to bring them to the US to work.

Disney tried this - and got so many complaints - that I think they quit it.

kept in mind that bed bugs are sometimes that the hotels/timeshares can't really control. so they don't want it know that they have them.

which is why the internet and sites like this are so great. they allow communications.
Believe me, if I walked into a resort room only to be a bed infested with bed bugs I'd place two calls, the first of which would be the DOH (the second to the front desk demanding a manager).

This really stood out: "you seem to think it is their job - again if you report something like this you could get fired. would you do it?" because yes, I do think it's their job to report a health risk. I understand time schedules and all that jazz, but if a housekeeper were to walk into a room covered in blood - are they supposed to clean around it? A health hazard is a health hazard. I don't care if they speak English, Spanish, Japanese, Chinese - there is going to be someone on their staff who understands them. And furthermore, why do you keep insisting that someone will be fired if they report it? In my field, not reporting it would lead to termination.

I really can't wrap my mind around this .. at all.
__________________



Me (30) DD (5)
"It's kind of fun to do the impossible." - Walt Disney
kmb584 is online now   Reply With Quote
Old 02-09-2013, 05:06 PM   #59
happy2012
♫ ♪There's a great big beautiful tomorrow Shinin' at the end of ev'ry day♫ ♪
 
happy2012's Avatar
 
Join Date: Apr 2012
Location: Wonderland/Pennsylvania
Posts: 763

I read several reports of this issue in 5 star hotels in the area & all over. I had no idea that it happens that often. It is important to let the health dept. know so that is taken care of. It really seems to be the only solution for other guests in the future.
__________________
happy2012 is offline   Reply With Quote
Old 02-10-2013, 04:44 AM   #60
Indy Denise
Mouseketeer
 
Indy Denise's Avatar
 
Join Date: Mar 2010
Location: AndrewLuckland
Posts: 297

For the OP concerning her car:

Do you know anyone with a paint booth that is used in car collision repair?

If you do, ask them to put your car in the booth and " heat" it up. When the booth is on bake they get very, very hot.

You may want to offer them some money as those booths are expensive to run.
__________________
Indy Denise is online now   Reply With Quote
Reply



Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 06:59 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.