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Old 02-07-2013, 01:56 PM   #16
1mama2three
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Originally Posted by katallo View Post
This was totally mishandled. You're correct about the way they treated the room. I only know this because it happened to my husband at another hotel. He saw the bugs in the middle of the night, called the front desk, they refused to send anyone because they were short staffed but said they did not have bedbugs.

He called the area Health Department as soon as they opened. They came out immediately and confirmed bedbugs. They closed his room and the two adjacent rooms and demanded the hotel treat all three rooms. He was told to launder whatever he could in hot water and throw away everything else. He lost so much, including luggage. If this issue is not handled properly it will just continue.

You certainly should have been compensated, but more importantly I hope you are feeling better and your home is safe. Until it happens to you, it's difficult to understand.
At this point all I want is not to have them in my home or car...of course, it is sad that we had to throw away so much and go through all the discomfort...but my thoughts focus on "oh, please...not my home...not my car". To get them treated would cost us upwards of $2000 or so we were told by a company here. We did have someone come out and do a thorough check and put down traps to see. He said we'll probably need to keep an eye on it for the next 3-6 months...just to make sure. The sad part is that it will likely consume my thoughts for that amount of time and I doubt I'll ever forget this. Still, I just keep focusing on how good the rest of our trip was...crazy thing is that this trip was our "make-up" trip from our last trip in May...we got robbed on the way home. My husband says I need to stop visiting Disney.
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Old 02-07-2013, 01:57 PM   #17
1mama2three
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If you haven't already, report this to bedbug registry. http//www.bedbugregistry.com That will get the word out to others.
You're absolutely right...I need to do this. Going to do it now. Thanks!
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Old 02-07-2013, 09:13 PM   #18
Janet Hill
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Check the bedbug registry before you book.

But if you do check, where will you stay? Nearly every hotel and resort near Disney is listed.
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Old 02-07-2013, 09:16 PM   #19
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Originally Posted by Janet Hill View Post
Check the bedbug registry before you book.

But if you do check, where will you stay? Nearly every hotel and resort near Disney is listed.
Where I stay, wyndham cypress palms is not listed. Yay
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Old 02-07-2013, 09:39 PM   #20
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Here is what I don't understand, each guest is required to strip the beds at the end of the stay at Wyndham Timeshares. It should be easy to see them in between guests by housekeeping. I would think that would make them less likely to have them.

I am checking into Bonnet Creek tomorrow and now I am having second thoughts.
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Old 02-07-2013, 09:50 PM   #21
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That's horrible. The kids didn't get any bites (thankfully, I hope)?
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Old 02-07-2013, 10:00 PM   #22
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I wouldn't necessarily write off a hotel because they had bedbugs at one time or another. They can happen at any hotel - it's what the hotel does when it happens that counts. You can get them in your luggage when you fly, or when you leave the luggage at bell services as well. The best thing to do is a thorough inspection of the room before you bring your luggage in, especially if you are driving to a hotel. I always leave my luggage in the car, check in, go to inspect the room for bedbugs and major maintenance issues, and then I bring the luggage in.

Sorry OP that you had to go through this. I would definitely be questioning the fact that the linens were soiled from the previous guests - that is wrong on SO many levels!
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Old 02-07-2013, 10:10 PM   #23
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Like the others, I'm sorry this happened to you. As a GM of a property in Orlando, I know that bed bugs can be anywhere. They are at Disney. They can be at Wyndham. They have probably been in every hotel in Orlando. I cannot confirm, but with the number of International travelers and US travelers that go through airports, etc. they are going to transfer. Cleanliness of a place has nothing ABSOLUTELY nothing to do with bed bugs. If the condo had been vacant for a while it is easy for the bed bugs to multiply and housekeeping miss them. They hide very well, and are usually hiding in the box springs. The bed bug fecal matter could have occurred after housekeeping changed the sheets.

That said, the way that the hotel handled the situation is completely unacceptable. They should have dried your belongings, washed them, and then dried them again. You should have been transferred to another room so that the entire room could be treated.

I hope that you received your money back. If not, please call the Health Department. They will assist you with matters like these. I know our hotel ensures that every guest leaves satisfied with their stay.
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Old 02-07-2013, 10:26 PM   #24
BobbyBudnick
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Originally Posted by ohionola View Post
Here is what I don't understand, each guest is required to strip the beds at the end of the stay at Wyndham Timeshares. It should be easy to see them in between guests by housekeeping. I would think that would make them less likely to have them.

I am checking into Bonnet Creek tomorrow and now I am having second thoughts.
I wouldn't worry about bed bugs. Just do a quick search once you get to the room. Even the Disney resorts get them.
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Old 02-07-2013, 11:30 PM   #25
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so sorry this happened to you.

in your situation just might not go to Disney for a year or two.

hope you and your family get better soon and you get a lot better!
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Old 02-07-2013, 11:52 PM   #26
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Originally Posted by 1mama2three View Post
Thank you. I know that there are some good sites for finding checklist for bed bug inspections. For us, we pull off all the sheets and check those and then we check all the corners/tufts of the mattress to see signs of blood, feces or the actual bugs. Then we lift up the mattress and do the same for the boxspring. We also normally do a good check around the headboard and open up any drawers nearby. I know there are WAY more things you can do, but this is what we do on our initial inspection. It helps to have a flashlight for the dark areas, but trust me in most cases you can see the bugs if they're there. Especially if they've had a meal recently...gross but true.
Although I always check for bed bugs, I have never went far enough in my search. I always just pull away the sheet and look at the mattress edges. Now I will scoot the mattress and check the box spring also.

I'm sorry to read what your family went through. It makes me truly sad for you. I'll be praying you didn't carry any home.

I will also be mentioning this to my son-in-law, who recently started doing a lot of traveling for work. You may very well have saved another family from this horrifying experience.

Quote:
Originally Posted by 1mama2three View Post
At this point all I want is not to have them in my home or car...of course, it is sad that we had to throw away so much and go through all the discomfort...but my thoughts focus on "oh, please...not my home...not my car". To get them treated would cost us upwards of $2000 or so we were told by a company here. We did have someone come out and do a thorough check and put down traps to see. He said we'll probably need to keep an eye on it for the next 3-6 months...just to make sure. The sad part is that it will likely consume my thoughts for that amount of time and I doubt I'll ever forget this. Still, I just keep focusing on how good the rest of our trip was...crazy thing is that this trip was our "make-up" trip from our last trip in May...we got robbed on the way home. My husband says I need to stop visiting Disney.
I know bed bugs can be financially and emotionally draining. My sister's neighbor got them and depleted his savings trying to fight them. He ended up with 6 or 7 full size freezers in his garage where he was doing rotations of all his belongings. I'm not sure what the rationale behind that was or if he kept his clothes there, I just remember him having them.

About a year into it, he became so depressed that he had to see a doctor and get on medication. He said at one point he was suicidal over it. He thought he was going to have to burn his home to the ground. He eventually got rid of them using the super heat method, but not before the entire episode took a toll on him.

If you do end up having to treat them, don't waste money, time, or energy trying to exterminate them any other way. Nothing works but the heat. Although there are no real bright sides to bed bugs, at least there is a known method of getting rid of them now. I can't imagine the horror of trying one method after another only to have them keep coming back.
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Old 02-08-2013, 08:14 AM   #27
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sorry that happened to you OP... what room was it? I feel all scratcy just reading this stuff yuck!!
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Old 02-08-2013, 09:40 AM   #28
Janet Hill
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Originally Posted by ohionola View Post
Here is what I don't understand, each guest is required to strip the beds at the end of the stay at Wyndham Timeshares. It should be easy to see them in between guests by housekeeping. I would think that would make them less likely to have them.

I am checking into Bonnet Creek tomorrow and now I am having second thoughts.
Wyndham no longer requires guests to strip the beds.

My daughter took bedbugs home from a Marriot Resort and they were he11 to get rid of.
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Old 02-08-2013, 09:55 AM   #29
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WOW! I am so sorry to hear this happened to your family but I do think you should report it to the BBR as well as at least letting the person or service who you rented from know so that they can deal with Wyndham directly. Can you imagine the poor family or families who rent it next? You dont have to approach it from a refund point of view if that is not what you are after, just an informative email so that they can take care of it and make sure it doesnt happen again, I would hope!
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Old 02-08-2013, 09:58 AM   #30
1mama2three
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That's horrible. The kids didn't get any bites (thankfully, I hope)?
I have been checking the kids like crazy...even 3 weeks later. I feel like one of those monkies at the zoo...checking them over every day. Our 7 year old and 5 year old had a spattering on their arms and legs (my 5 year old were the large welts...my 7 year old just had a bunch of smaller pustule type things)...nowhere near the amount that my husband and I had. It doesn't appear that the 2 babies got them, but they were in cribs, so maybe that's what helped them? We have traps in all the bedrooms right now, and I about had a heart attack yesterday when I saw a bug in the one by my girls' bunk bed. Thankfully it was only a little centipede type thing.
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