Trouble with Tiffany Towncar - The DIS Discussion Forums

pinipig523 · 01-19-2013, 12:51 AM

I booked my reservation online on 1/16 and received an email telling me to call back to place my credit card on file. I have called multiple times during the weekday during their open hours and no one has answered. I even left a voice mail but no one has called me back. Is something going on with them? We are 2 days away from our trip so I need to get something set in stone. I'm not sure how I feel about trusting them to pick me up if they don't even answer the phone.

pepe of ohio · 01-19-2013, 05:25 AM

If I was in your boat, I'd have a back up plan already and begun the process of dumping Tiffany..... This many calls and no answer.... In the day and age of cells ..... Owner must not care so I would secure another company and have ease of mind arriving in Florida and sone one is there to take us away.... There's more then one company our there that wants your business .

pumba · 01-19-2013, 11:49 AM

I have used Tiffany before and had no issues...
I think you should call one more time and if no answer...
Go to our board sponsor and call them up..
Florida Tours..
we have used them several times and they are always prompt and professional..

ToddyLu · 01-19-2013, 12:22 PM

Hmmmm. I have called and left messages but someone has always called me back within a few minutes. I was able to get them on the phone immediately twice when I called, in late October when our morning flight was delayed. I have just never had this experience with them.

We use them exclusively when arriving at MCO...let us know how it works out.

ToddyLu · 01-19-2013, 12:23 PM

Just re-read your post...I have always called and have never booked online with them.

pinipig523 · 01-20-2013, 02:04 AM

Miniature update: I called this morning and someone actually answered the phone and emailed me back. I'm hoping what I experienced was a fluke. I asked if they were always open because I had trouble reaching them via phone and she said that they have three different phone lines that they don't always get to. Whatever that means. The person sounded kind of defensive/confrontational to the point where I didn't really feel comfortable asking questions. I called back later though and asked the questions I had and it was ok. I guess the real test will be on Monday when we arrive. We booked online because of the $5 coupon you get by doing it online instead of via phone. Will keep you updated!

ToddyLu · 01-20-2013, 06:10 PM

I understand what you mean, she is sometimes rough around the edges but in all the times I have called she is helpful and I think that her tone is odd but that is just the way she talks becasue it never changes...even when I shoot the bull with her. There is a man that also answers the phone who seems very friendly and he is chatty too sometimes...but I am a chatty Kathy anyway. Don't let it put you off--they have always taken care of us.

She even called me back on our last trip and saved me $5.

01-19-2013, 12:51 AM	#1
pinipig523 Earning My Ears Join Date: Feb 2012 Posts: 20	Trouble with Tiffany Towncar I booked my reservation online on 1/16 and received an email telling me to call back to place my credit card on file. I have called multiple times during the weekday during their open hours and no one has answered. I even left a voice mail but no one has called me back. Is something going on with them? We are 2 days away from our trip so I need to get something set in stone. I'm not sure how I feel about trusting them to pick me up if they don't even answer the phone. __________________ (me) (wife)

01-19-2013, 05:25 AM	#2
pepe of ohio DIS Veteran Join Date: Jul 2001 Location: Hubbard, Ohio, northeast Ohio 7 miles from Pa. border Posts: 5,726	If I was in your boat, I'd have a back up plan already and begun the process of dumping Tiffany..... This many calls and no answer.... In the day and age of cells ..... Owner must not care so I would secure another company and have ease of mind arriving in Florida and sone one is there to take us away.... There's more then one company our there that wants your business . __________________ "May you live as long as you want and never want for as long as you live". DIS Dads Club Member

01-19-2013, 11:49 AM	#3
pumba DIS PUMBARIZER I have a smile on my face a mile wide Let’s just say that Mr. Feeney came out “well done” Join Date: Dec 1999 Posts: 24,388	I have used Tiffany before and had no issues... I think you should call one more time and if no answer... Go to our board sponsor and call them up.. Florida Tours.. we have used them several times and they are always prompt and professional.. __________________

01-19-2013, 12:22 PM	#4
ToddyLu Welcome aboard explorers- I love Mr. Ray Join Date: Jun 2008 Location: The Drop Off Posts: 4,890	Hmmmm. I have called and left messages but someone has always called me back within a few minutes. I was able to get them on the phone immediately twice when I called, in late October when our morning flight was delayed. I have just never had this experience with them. We use them exclusively when arriving at MCO...let us know how it works out. __________________ DH Me kissing DH Trinity first trip ASMo 2002, ASMo 2003, ASMo 2004 twice, ASMo 2005, POFQ 2006, Pop 2007, Pop 12/2008 with DDP, AKV SV 10/09 with DDP, AKV SV 12/10, AKV 5/11, AKV SV 10/11, AKV 5/12, AKV 10/12, AKV 11/13 My DH loves me for my points!!

01-19-2013, 12:23 PM	#5
ToddyLu Welcome aboard explorers- I love Mr. Ray Join Date: Jun 2008 Location: The Drop Off Posts: 4,890	Just re-read your post...I have always called and have never booked online with them. __________________ DH Me kissing DH Trinity first trip ASMo 2002, ASMo 2003, ASMo 2004 twice, ASMo 2005, POFQ 2006, Pop 2007, Pop 12/2008 with DDP, AKV SV 10/09 with DDP, AKV SV 12/10, AKV 5/11, AKV SV 10/11, AKV 5/12, AKV 10/12, AKV 11/13 My DH loves me for my points!!

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01-20-2013, 02:04 AM	#6
pinipig523 Earning My Ears Join Date: Feb 2012 Posts: 20	Miniature update: I called this morning and someone actually answered the phone and emailed me back. I'm hoping what I experienced was a fluke. I asked if they were always open because I had trouble reaching them via phone and she said that they have three different phone lines that they don't always get to. Whatever that means. The person sounded kind of defensive/confrontational to the point where I didn't really feel comfortable asking questions. I called back later though and asked the questions I had and it was ok. I guess the real test will be on Monday when we arrive. We booked online because of the $5 coupon you get by doing it online instead of via phone. Will keep you updated! __________________ (me) (wife)

01-20-2013, 06:10 PM	#7
ToddyLu Welcome aboard explorers- I love Mr. Ray Join Date: Jun 2008 Location: The Drop Off Posts: 4,890	I understand what you mean, she is sometimes rough around the edges but in all the times I have called she is helpful and I think that her tone is odd but that is just the way she talks becasue it never changes...even when I shoot the bull with her. There is a man that also answers the phone who seems very friendly and he is chatty too sometimes...but I am a chatty Kathy anyway. Don't let it put you off--they have always taken care of us. She even called me back on our last trip and saved me $5. __________________ DH Me kissing DH Trinity first trip ASMo 2002, ASMo 2003, ASMo 2004 twice, ASMo 2005, POFQ 2006, Pop 2007, Pop 12/2008 with DDP, AKV SV 10/09 with DDP, AKV SV 12/10, AKV 5/11, AKV SV 10/11, AKV 5/12, AKV 10/12, AKV 11/13 My DH loves me for my points!!

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