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Old 02-21-2013, 10:26 AM   #1
MIGrandma
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JCPenney - Great Customer Service

In January I paid my Penneys bill, always pay it in full so there is no interest. A couple weeks later I made a purchase at the store, and paid by check as I didn't want a credit card bill coming while we were on vacation as I knew the bill would be due February 8th, and we wouldn't be home yet.

So, when we got home and picked up our mail at the post office there was a bill from Penneys. I couldn't imagine why. Opened it and it was for DH's shoes we bought December 16th. I didn't expect that, and knew they would probably tack on the $35 late fee on next month's bill. I sent them a check for the shoes and enclosed a note explaining the situation.

Yesterday I received another bill from them, past due (they probably passed each other in the mail) which included the late fee. So this morning I got on-line to check my account and was happy to see they had refunded the late fee and were only charging me $1.22 for the interest.

Sent a check out for that amount and a THANK YOU for taking the late fee off. I appreciated it and wanted to share my great customer service story since we mostly just hear that bad ones.
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Old 02-21-2013, 12:04 PM   #2
kwelch10377
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You should give credit to GE Captial for the great service since they manage the JCP card and make any descisions like that.

Last edited by kwelch10377; 02-21-2013 at 12:08 PM. Reason: spelling
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