45 minutes on hold?? Really??? - The DIS Discussion Forums

ldhr2005 · 12-31-2012, 10:37 AM

and still waiting... Trying to modify my Disney Visa Promotion dates ( airfare was SO much better if I switched things around), and I cannot seem to get them to answer the phone!!! I am seriously thinking about calling my travel agent and switching the ressie over to her so that I don't have to wait anymore. I never remember it being this bad (and I usually call the first day the promotions come out!!!)

Grrrrr

danicaca · 12-31-2012, 10:47 AM

I waited almost 1.5 hours the other day, and finally hung up - but not after getting the "Canada Is" song stuck in my head - and it still is! UGH! Decided an hour later to try again, and got a human being after being on hold 3 minutes. Sometimes I think your call gets lost in a black hole somewhere, and it is best to hang up and call again, as painful as that sounds after being on hold for so long!

ldhr2005 · 12-31-2012, 10:58 AM

Finally got through. Wanted to change my dates before the promotion went to the general public!! At least it is done and now I can concentrate on dining!!!

jillybeene71 · 12-31-2012, 11:59 AM

Im still on hold after 62 minutes. what the heck??????

jillybeene71 · 12-31-2012, 12:00 PM

Quote:

Originally Posted by danicaca

I waited almost 1.5 hours the other day, and finally hung up - but not after getting the "Canada Is" song stuck in my head - and it still is! UGH! Decided an hour later to try again, and got a human being after being on hold 3 minutes. Sometimes I think your call gets lost in a black hole somewhere, and it is best to hang up and call again, as painful as that sounds after being on hold for so long!

I actually love this song, I know it by heart only from being on hold so many dang times.

Halloweenqueen · 12-31-2012, 12:15 PM

Thanks, now I have Canada playing in my head!

danicaca · 12-31-2012, 12:50 PM

Quote:

Originally Posted by jillybeene71

I actually love this song, I know it by heart only from being on hold so many dang times.

Oh, I used to love it...

I actually had to look it up on YouTube so my girls could hear it, because I just kept singing "Canada, Canada, my Canada,..."

GATORinaZ28 · 12-31-2012, 01:01 PM

I was on hold for 57 minutes yesterday morning. Was calling to cancel our reservations at Riverside since we decided to rent DVC points. Once I got through, the CM said that they were unable to access any reservation info at this time and I needed to call back later.

Worked out for the better though since the DVC points rental fell through. There were not enough points available at the resort we requested.

So in the end, I'm glad they couldn't access the reservations as we would be re-reserving them now.

CraigInPA · 01-02-2013, 10:34 AM

Spent 45 minutes, hung up in disgust. Then spent another 20 minutes later that day, and hung up. Then spent another 30 minutes the next day, until we finally got someone on the phone. They said that the call volume was heavy due to the holidays and people wanting to make reservations.

The outcome of my call? The CM, after texting IT, was told that the entire reservation system was down. Gee, I could tell her that by what I was seeing online! More aggravating, however, was that the CM had no way to help us and didn't even know that the reservation system was down!

12-31-2012, 10:37 AM	#1
ldhr2005 Mouseketeer Join Date: Aug 2005 Posts: 209	45 minutes on hold?? Really??? and still waiting... Trying to modify my Disney Visa Promotion dates ( airfare was SO much better if I switched things around), and I cannot seem to get them to answer the phone!!! I am seriously thinking about calling my travel agent and switching the ressie over to her so that I don't have to wait anymore. I never remember it being this bad (and I usually call the first day the promotions come out!!!) Grrrrr

12-31-2012, 10:47 AM	#2
danicaca Mouseketeer Join Date: Jul 2012 Location: Lincoln, NE Posts: 364	I waited almost 1.5 hours the other day, and finally hung up - but not after getting the "Canada Is" song stuck in my head - and it still is! UGH! Decided an hour later to try again, and got a human being after being on hold 3 minutes. Sometimes I think your call gets lost in a black hole somewhere, and it is best to hang up and call again, as painful as that sounds after being on hold for so long! __________________ My very first PTR! We are finally going back, and no, we are NOT driving! A May/June 2013 PTR Me 37 DH 40 DD8 DD5

12-31-2012, 11:59 AM	#4
jillybeene71 Geaux Saints...Can you feel the Brees? Join Date: Jul 2006 Location: southern Louisiana Posts: 592	Im still on hold after 62 minutes. what the heck?????? __________________ Jill July '07 Universal/Hard Rock Nov '07 Royal Pacific New Years '08 All Star Music (Magic Music Days) July '08 Royal Pacific Oct '08 PO Riverside New Years '09 All Star Movies July '09 Pop Century New Years '10 Pop Century July '10 PO Riverside/Royal Pacific November '10 Pop Century July '11 Pop Century Nov '11 All Star Movies Nov '12 Pop Century July '13 All Star Sports

12-31-2012, 12:15 PM	#6
Halloweenqueen Whenever Candle Lights Flicker... Join Date: Mar 2007 Location: Washington State Posts: 3,848	Thanks, now I have Canada playing in my head! __________________ dh me ds 15 dd 14 ds 14 dd 13 dd 9

12-31-2012, 01:01 PM	#8
GATORinaZ28 Why does my Disney countdown go so slow? Join Date: Jan 2008 Location: Milton, FL Posts: 253	I was on hold for 57 minutes yesterday morning. Was calling to cancel our reservations at Riverside since we decided to rent DVC points. Once I got through, the CM said that they were unable to access any reservation info at this time and I needed to call back later. Worked out for the better though since the DVC points rental fell through. There were not enough points available at the resort we requested. So in the end, I'm glad they couldn't access the reservations as we would be re-reserving them now. __________________ 71-84 - Contemporary Resort with Grandparents \|\| 01/94 - Off Site @ Disneyland \|\| 06/07 - Contemporary Resort \|\| 02/08 - Caribbean Beach Resort \|\| 05/10 - All-Star Sports / Coronado Springs Resort \|\| 12/10 - Offsite @ DisneyWorld \|\| 11/11 - Port Orleans Riverside Next trip: 11/13 - Riverside...or maybe Animal Kingdom...ugh...

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12-31-2012, 10:58 AM	#3
ldhr2005 Mouseketeer Join Date: Aug 2005 Posts: 209	Finally got through. Wanted to change my dates before the promotion went to the general public!! At least it is done and now I can concentrate on dining!!!

01-02-2013, 10:34 AM	#9
CraigInPA Since June 1974 Join Date: Jun 2012 Location: Jeffersonville, PA Posts: 213	Spent 45 minutes, hung up in disgust. Then spent another 20 minutes later that day, and hung up. Then spent another 30 minutes the next day, until we finally got someone on the phone. They said that the call volume was heavy due to the holidays and people wanting to make reservations. The outcome of my call? The CM, after texting IT, was told that the entire reservation system was down. Gee, I could tell her that by what I was seeing online! More aggravating, however, was that the CM had no way to help us and didn't even know that the reservation system was down!

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