Trouble linking ADR's to new site? - The DIS Discussion Forums

cheryterese · 12-29-2012, 11:45 AM

I can't seem to link my old ADR's to my new Disney Experience site. Is anyone else having trouble with this? It will take my old ADR and show it once, but then it doesn't show up on the dining reservations.

rapunzels · 12-29-2012, 08:28 PM

Same problem. I tried adding one of my previous ADR's, to no avail, it won't link. On top of that, cannot find my ADR Conf # for Le Cellier, I know day and time, so I'm not too worried, but I'm pretty annoyed. I will probably call tomorrow to get it fixed. Good luck.

tinkerhon · 12-30-2012, 10:54 AM

Quote:

Originally Posted by rapunzels

Same problem. I tried adding one of my previous ADR's, to no avail, it won't link. On top of that, cannot find my ADR Conf # for Le Cellier, I know day and time, so I'm not too worried, but I'm pretty annoyed. I will probably call tomorrow to get it fixed. Good luck.

Same prob here--- really not liking the new site at all !!!!

loveshak22 · 12-30-2012, 12:09 PM

Same problem here!! I read on here that I had to manually reenter all my confirmation numbers so finally decided to do that today. I entered them all in (some twice) and they still aren't showing up!

I also tried to go to the earlier reservation page (there's a link at the top) and it doesn't do anything.

Annoying!

cheryterese · 12-30-2012, 12:16 PM

Quote:

Originally Posted by loveshak22

Same problem here!! I read on here that I had to manually reenter all my confirmation numbers so finally decided to do that today. I entered them all in (some twice) and they still aren't showing up!

I also tried to go to the earlier reservation page (there's a link at the top) and it doesn't do anything.

Annoying!

I also tried to manually reenter them. I would enter the info and the reservation would appear, but then when I go back to the reservations page it's gone again. I've tried this for 3 days now. That earlier reservation page link doesn't work for me either. I know they're still there, but I'd really like to have them all together on the reservations page!

loveshak22 · 12-30-2012, 02:16 PM

Quote:

Originally Posted by cheryterese

I also tried to manually reenter them. I would enter the info and the reservation would appear, but then when I go back to the reservations page it's gone again. I've tried this for 3 days now. That earlier reservation page link doesn't work for me either. I know they're still there, but I'd really like to have them all together on the reservations page!

I agree! It makes me feel better seeing them there

Mine won't even show up on the page at all. My problem is that while I wrote down all my original confirmation #'s I made some changes and forgot to save those. I guess I'm going to have to call tonight and get all the right confirmation #'s so I have them. I wish they would have tested the site better before launching.

MtheBravest · 12-30-2012, 09:36 PM

I called today to see if web support could fix this problem and was told that the reservations glitch is a "known problem" and that they are working on it...

Scarletyoshi · 12-30-2012, 09:53 PM

Luckily I decided to take a screenshot of my adrs before they switched me to the new site. I was able to get all of mine to show up except one...my be our guest! it keeps telling me that the phone number is wrong or something. I hope there's no problems when we get there.

loveshak22 · 12-30-2012, 10:55 PM

I tried calling a couple times today to get all of my confirmation #'s and make sure I have the right time on a couple of my reservations. I also need to cancel an ADR since I picked up a new one today for the same night as another reservation and the old one isn't associated with the new site so I have to call to cancel.

The wait was forever though and I hung up each time. I'll try again tomorrow!

Mark P. · 01-02-2013, 08:59 AM

On top of the non-linking issue, has anyone ran into this "glitch"?

Last night, I was trying to link our dining reservations (with no luck of course) and on my end, I noticed that our dining party was 5. We are a family of 4 and I booked all our dining for a party of 4. I have it printed, from the "old" system.

I'd hate to think a guest not get a reservation because of this, so I called Disney Dining. Took a while, but we went through each of our reservations and they had us correct on Disney's end, at a party of 4.

Perhaps it's part of the upgrade or whatever they call it and it will be fixed and then I, and a lot of others, have to take the time and link to the new system.

Thanks,
Mark

cheryterese · 01-02-2013, 09:51 AM

Quote:

Originally Posted by Mark P.

On top of the non-linking issue, has anyone ran into this "glitch"?

Last night, I was trying to link our dining reservations (with no luck of course) and on my end, I noticed that our dining party was 5. We are a family of 4 and I booked all our dining for a party of 4. I have it printed, from the "old" system.

I'd hate to think a guest not get a reservation because of this, so I called Disney Dining. Took a while, but we went through each of our reservations and they had us correct on Disney's end, at a party of 4.

Perhaps it's part of the upgrade or whatever they call it and it will be fixed and then I, and a lot of others, have to take the time and link to the new system.

Thanks,
Mark

Thanks for letting us know about this! I haven't personally had that problem but what a pain. One additional thing I noticed is that you can't add a celebration to a reservation now, or at least if you can I don't see how.

TruBlu · 01-02-2013, 04:31 PM

The new system is REALLY bad!!!! Are they still working on it?

Dizney73 · 01-02-2013, 05:44 PM

Every time I try to "look for a table" my computer becomes Not Responding! Grrrrr! I can't even get into the system to check my ADR's!

n2mm · 01-02-2013, 06:03 PM

Add me to the "not impressed" gang! I also can't find any of my reservations, both resort or dining. It took me forever just to get into and find the passholder website. I feel like we went backwards during this upgrade. It takes longer to find what you want and you don't always get in.

Wendilou · 01-03-2013, 12:36 AM

Quote:

Originally Posted by Mark P.

On top of the non-linking issue, has anyone ran into this "glitch"?

Last night, I was trying to link our dining reservations (with no luck of course) and on my end, I noticed that our dining party was 5. We are a family of 4 and I booked all our dining for a party of 4. I have it printed, from the "old" system.

I'd hate to think a guest not get a reservation because of this, so I called Disney Dining. Took a while, but we went through each of our reservations and they had us correct on Disney's end, at a party of 4.

Perhaps it's part of the upgrade or whatever they call it and it will be fixed and then I, and a lot of others, have to take the time and link to the new system.

Thanks,
Mark

Glad to know I am not the only one with this problem. I was able to link all of my ADR's made by my TA plus the 1 I made myself (but still can't get my resort to link). On the new website and my disney experience app, the ones made by my TA all show 5 people instead of my family of 4. The one I made shows only 4, not sure why. I have been wondering if I should contact TA or Disney about this.

12-29-2012, 11:45 AM	#1
cheryterese DIS Veteran Join Date: Sep 2009 Location: Western NY Posts: 997	Trouble linking ADR's to new site? I can't seem to link my old ADR's to my new Disney Experience site. Is anyone else having trouble with this? It will take my old ADR and show it once, but then it doesn't show up on the dining reservations. __________________ Rick Me(Cheryl) Sam(7) Madeleine(5) Matthew(4) February 6th - February 12th 2013 ~ Port Orleans Riverside ~ Mom's Birthday Trip! October 26th - November 7th 2011 ~ Off site ~ Second Family Trip January 26th - February 4th 2010 ~ Off site ~ First Family Trip April 2004 ~ Port Orleans French Quarter August 2002 ~ Wilderness Lodge (Honeymoon!) Trip Report: 1st Family Trip with a 4 year old, a 2 year old and a puking baby!

12-29-2012, 08:28 PM	#2
rapunzels Mouseketeer Join Date: Oct 2010 Location: Northern Virginia Posts: 374	Same problem. I tried adding one of my previous ADR's, to no avail, it won't link. On top of that, cannot find my ADR Conf # for Le Cellier, I know day and time, so I'm not too worried, but I'm pretty annoyed. I will probably call tomorrow to get it fixed. Good luck. __________________ DH Me DD10 DD8

12-30-2012, 12:09 PM	#4
loveshak22 DIS Veteran Join Date: Dec 2006 Posts: 988	Same problem here!! I read on here that I had to manually reenter all my confirmation numbers so finally decided to do that today. I entered them all in (some twice) and they still aren't showing up! I also tried to go to the earlier reservation page (there's a link at the top) and it doesn't do anything. Annoying! __________________ What a Magical Place!

12-30-2012, 09:53 PM	#8
Scarletyoshi Earning My Ears Join Date: Jun 2011 Location: Maryland Posts: 26	Luckily I decided to take a screenshot of my adrs before they switched me to the new site. I was able to get all of mine to show up except one...my be our guest! it keeps telling me that the phone number is wrong or something. I hope there's no problems when we get there. __________________ Any state, any entity, any ideology that fails to recognize the worth, the dignity, the rights of man, that state is obsolete. ~ The Twilight Zone, Rod Serling

12-30-2012, 10:55 PM	#9
loveshak22 DIS Veteran Join Date: Dec 2006 Posts: 988	I tried calling a couple times today to get all of my confirmation #'s and make sure I have the right time on a couple of my reservations. I also need to cancel an ADR since I picked up a new one today for the same night as another reservation and the old one isn't associated with the new site so I have to call to cancel. The wait was forever though and I hung up each time. I'll try again tomorrow! __________________ What a Magical Place!

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12-30-2012, 09:36 PM	#7
MtheBravest Earning My Ears Join Date: Dec 2012 Posts: 8	I called today to see if web support could fix this problem and was told that the reservations glitch is a "known problem" and that they are working on it...

01-02-2013, 08:59 AM	#10
Mark P. DIS Veteran Join Date: Aug 1999 Location: Southern, NJ Posts: 1,986	Dining Party number differs from old system to new? On top of the non-linking issue, has anyone ran into this "glitch"? Last night, I was trying to link our dining reservations (with no luck of course) and on my end, I noticed that our dining party was 5. We are a family of 4 and I booked all our dining for a party of 4. I have it printed, from the "old" system. I'd hate to think a guest not get a reservation because of this, so I called Disney Dining. Took a while, but we went through each of our reservations and they had us correct on Disney's end, at a party of 4. Perhaps it's part of the upgrade or whatever they call it and it will be fixed and then I, and a lot of others, have to take the time and link to the new system. Thanks, Mark

01-02-2013, 04:31 PM	#12
TruBlu I was very excited to see how yummy it looks! You can do what we do and go to BOTH! I could have been contender.... instead, I'm just itchy Join Date: Mar 2006 Location: North Carolina Posts: 10,636	The new system is REALLY bad!!!! Are they still working on it? __________________ 2006-CSR 2007-POP, SSR 2008, 2009-POFQ 2010-Christmas with Mickey at AKL 2013-AKL Me (Tracey) DH DS13 DS11 "Not all treasure is silver and gold, mate." -Captain Jack Sparrow

01-02-2013, 05:44 PM	#13
Dizney73 DIS Veteran Join Date: Dec 2007 Location: 1,618,627 yards from Spaceship Earth! Posts: 704	Every time I try to "look for a table" my computer becomes Not Responding! Grrrrr! I can't even get into the system to check my ADR's! __________________

01-02-2013, 06:03 PM	#14
n2mm aka WALTSGIRL Join Date: Oct 2000 Location: West Virgina Posts: 17,249	Add me to the "not impressed" gang! I also can't find any of my reservations, both resort or dining. It took me forever just to get into and find the passholder website. I feel like we went backwards during this upgrade. It takes longer to find what you want and you don't always get in. __________________ 2013 TRIPS April 30 @ AKV, May 1-9 @ BWV, 9-11 @ VB, May 11-18 @ BLT Oct 19-Nov 2 @ BWV 2014 TRIPS - Under Construction January 22-Feb 2 @ BWV April 30 @ AKV, May 1-4 @ Disney Cruise, May 4-11 @ ?, May 11-18 @ ? Oct. 18-Nov 1 @ BWV?

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