all circuits are busy..... - The DIS Discussion Forums

rcraw45425 · 12-05-2012, 10:41 AM

Was able to book a couple of ADRs for 1st week of January earlier, received my confirmation numbers and emails. Now, I want to cancel one that has a CC hold and everything is unavailable and the all circuits are busy message when you dial the cancellation number. Grrrrrrrr

olecow · 12-05-2012, 10:43 AM

Can't you cancel it online?

rcraw45425 · 12-05-2012, 10:51 AM

Quote:

Originally Posted by olecow

Can't you cancel it online?

Nope, that's down too, it won't retrieve any of my reservations, hotel, etc.

Message is We are currently updating our systems to serve you better. All online bookings though Member Services are unavailable at this time. We apologize for any inconvenience.

Luv4Disney · 12-05-2012, 11:07 AM

Quote:

Originally Posted by rcraw45425

Nope, that's down too, it won't retrieve any of my reservations, hotel, etc.

Message is We are currently updating our systems to serve you better. All online bookings though Member Services are unavailable at this time. We apologize for any inconvenience.

Yes! I am also trying to cancel some ADR's that have CC holds on them. This is aggravating. If they don't have it fixed in time, I hope they waive the cancellation fee.

rcraw45425 · 12-05-2012, 11:12 AM

Quote:

Originally Posted by Luv4Disney

Yes! I am also trying to cancel some ADR's that have CC holds on them. This is aggravating. If they don't have it fixed in time, I hope they waive the cancellation fee.

here's something funny, I had dialed so many times that I got through and automatically hit end! It took 27 calls but I did get through by phone, the girl was very sweet, said that the system yesterday didn't come back up for them until after 6PM. Also, no cancellation email she said hold on to your ADR number and you can check that way.

Luv4Disney · 12-05-2012, 11:17 AM

Thanks. I'm still hoping the online systems comes back, otherwise I'll have to try and call on my lunch break.

olecow · 12-05-2012, 11:21 AM

I just made dining reservations this morning online (it's our 180 day countdown) so I think the system is back up.

rcraw45425 · 12-05-2012, 11:21 AM

Quote:

Originally Posted by Luv4Disney

Thanks. I'm still hoping the online systems comes back, otherwise I'll have to try and call on my lunch break.

good luck! my call that got through didn't take that long but earlier one had me holding for almost 10 minutes with no end in sight!

Luv4Disney · 12-05-2012, 11:26 AM

Thanks guys! Hoping to just get this done so I don't have to worry about it once we're there.

12-05-2012, 10:41 AM	#1
rcraw45425 I'm a 43 year old mom with a scar on my navel! Join Date: Aug 2004 Location: Columbus, GA, South of Atlanta Posts: 10,442	all circuits are busy..... Was able to book a couple of ADRs for 1st week of January earlier, received my confirmation numbers and emails. Now, I want to cancel one that has a CC hold and everything is unavailable and the all circuits are busy message when you dial the cancellation number. Grrrrrrrr __________________ Robin offsite '71,'86,'95,'04,Swan'98,CR'98,GF'99,CR'01,CR'03,WL '04,Poly'04,YC'05,GF'05,POFQ'05,CR'05,YC'06,PBH'06 ,CR'07,AS Sports,YC CL1/08,GF11/08, HRH 07/09, WL CL 11/09, PBH 1/10, CR Tower Club 1 bedroom suite 5/10,Royal Pacific Resort Club 12/10, BWI,Disney Dream 4/11,CSR/Grand Floridian 12/11,CR tower 10/12, AKL 1/13, upcoming Poly 6/13

12-05-2012, 11:17 AM	#6
Luv4Disney DIS Veteran Join Date: Feb 2004 Location: Central New Jersey Posts: 4,857	Thanks. I'm still hoping the online systems comes back, otherwise I'll have to try and call on my lunch break. __________________

12-05-2012, 11:26 AM	#9
Luv4Disney DIS Veteran Join Date: Feb 2004 Location: Central New Jersey Posts: 4,857	Thanks guys! Hoping to just get this done so I don't have to worry about it once we're there. __________________

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12-05-2012, 10:43 AM	#2
olecow Mouseketeer Join Date: Dec 2011 Location: Milwaukee, WI Posts: 161	Can't you cancel it online?

12-05-2012, 11:21 AM	#7
olecow Mouseketeer Join Date: Dec 2011 Location: Milwaukee, WI Posts: 161	I just made dining reservations this morning online (it's our 180 day countdown) so I think the system is back up.