Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Restaurants > Disney Dining Reservations
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 11-22-2012, 06:06 AM   #1
standardgirl
believing in magic
 
Join Date: Jan 2010
Location: Switzerland
Posts: 176

ADR via phone - how to get confirmation?

I must admit that we never booked reservations in previous trips for dinner/lunch, so this whole booking ADR thing is a bit new to me. I phoned on Tuesday (via the DVC member service) and made 5 reservations, including one for the Cinderella's Royal Table which we had to prepay. I got the confirmation for all five.

However, when I log on to Disney's website, while I'm able to retrieve my commendation (DVC stay), I cannot find any of the five ADRs I made! The only dinning reservations that show up online are the one for V&R which we had to phone V&R directly and another one I booked online later for Yak & Yeti. None of the five I booked by phone can be found. Out of panic, DH called the regular ADR booking line and the guy checked and found all of our reservations. But I'm just skeptical and nervous about not having any confirmation for those. I can see the charge for Cinderella's royal table though on my credit card activity already.

Is this how it is that you can't locate ADR bookings made by phone on the Disney website?
__________________
DVC Member Aulani (2012) & VGF (2013)
Upcoming Disney holidays...

2009 Bahamas Wonder | 2010 Mediterranean Magic | 2011 Alaska Wonder | 2012 Canada Magic | 2013 Western Fantasy
Tokyo x2 | California x2 | Florida WDW x6 | Hong Kong x1 | Paris Disneyland in planning
2013 ABD Peru

wendy rich dale tinker dora | purring forever chip (2003-2007)
standardgirl is offline   Reply With Quote
Old 11-22-2012, 06:21 AM   #2
okw2012
Mouseketeer
 
okw2012's Avatar
 
Join Date: Jul 2012
Location: Montreal (Quebec) Canada
Posts: 415

Quote:
Originally Posted by standardgirl
I must admit that we never booked reservations in previous trips for dinner/lunch, so this whole booking ADR thing is a bit new to me. I phoned on Tuesday (via the DVC member service) and made 5 reservations, including one for the Cinderella's Royal Table which we had to prepay. I got the confirmation for all five.

However, when I log on to Disney's website, while I'm able to retrieve my commendation (DVC stay), I cannot find any of the five ADRs I made! The only dinning reservations that show up online are the one for V&R which we had to phone V&R directly and another one I booked online later for Yak & Yeti. None of the five I booked by phone can be found. Out of panic, DH called the regular ADR booking line and the guy checked and found all of our reservations. But I'm just skeptical and nervous about not having any confirmation for those. I can see the charge for Cinderella's royal table though on my credit card activity already.

Is this how it is that you can't locate ADR bookings made by phone on the Disney website?
You should see them. Go to Disney Dining:
http://disneyworld.disney.go.com/dining/
not DVC page, click "My reservations" then "Find missing reservations" then enter your DVC reservation number and your TS reservations should show up.
__________________
OKW & HHI DVC owner
okw2012 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 11-22-2012, 07:14 AM   #3
standardgirl
believing in magic
 
Join Date: Jan 2010
Location: Switzerland
Posts: 176

Quote:
Originally Posted by okw2012 View Post
You should see them. Go to Disney Dining:
http://disneyworld.disney.go.com/dining/
not DVC page, click "My reservations" then "Find missing reservations" then enter your DVC reservation number and your TS reservations should show up.
They didn't show up there... Could it be because the reservation number I gave over the phone to book those ADR has changed? I had to cancel a DVC booking (which was the one used for the ADRs) and rebooked a different DVC reservation for the same dates. I believe that canceling a room or DVC reservation doesn't cancel the dinning reservation, but I just can't find them now online, so am a bit worried. I also tried using the "Find Missing Reservation" link and entered the ADR confirmation number and my phone number, but that didn't pull up the reservation either.
__________________
DVC Member Aulani (2012) & VGF (2013)
Upcoming Disney holidays...

2009 Bahamas Wonder | 2010 Mediterranean Magic | 2011 Alaska Wonder | 2012 Canada Magic | 2013 Western Fantasy
Tokyo x2 | California x2 | Florida WDW x6 | Hong Kong x1 | Paris Disneyland in planning
2013 ABD Peru

wendy rich dale tinker dora | purring forever chip (2003-2007)
standardgirl is offline   Reply With Quote
Old 11-22-2012, 07:23 AM   #4
Brook730
Mouseketeer
 
Brook730's Avatar
 
Join Date: Sep 2012
Location: Fort Myers, Florida
Posts: 113

We had the same issue if you just forgot the details you can call the Disney dining number and they can give you all the info again we just waited until we got to out hotel and they pulled it up for us.
__________________
Me (27) DH (25) DD (4) Comming soon (oct 2014)
1989-offsite/2010-offsite/2011-AKL/2012-POP (nov)
My First Trip Report 11/5/12
Brook730 is offline   Reply With Quote
Old 11-22-2012, 07:25 AM   #5
Brook730
Mouseketeer
 
Brook730's Avatar
 
Join Date: Sep 2012
Location: Fort Myers, Florida
Posts: 113

sorry they should of told you reservations by phone will not show up on the website.
__________________
Me (27) DH (25) DD (4) Comming soon (oct 2014)
1989-offsite/2010-offsite/2011-AKL/2012-POP (nov)
My First Trip Report 11/5/12
Brook730 is offline   Reply With Quote
Old 11-22-2012, 09:36 AM   #6
aubriee
Chocolate always makes things better
 
aubriee's Avatar
 
Join Date: Dec 2004
Location: East of Dallas
Posts: 14,811

Quote:
Originally Posted by Brook730 View Post
sorry they should of told you reservations by phone will not show up on the website.
Don't know about DVC reservations, but on my 180th day the website would not recognize my resort reservation, so I had to call to make ADRs for my next trip. The CM gave me the confirmation numbers of course, but if I just look up my reservations online, they also show up there. I just click My Reservations and it takes me to the log in page. After logging in, it shows my resort information and just below that, it shows all the ADRs I made the day I called to make them, plus the two others I made online later.
aubriee is offline   Reply With Quote
Old 11-22-2012, 09:53 AM   #7
standardgirl
believing in magic
 
Join Date: Jan 2010
Location: Switzerland
Posts: 176

I called and the agent found all my reservations. Yay!

She then noticed that the reason why they were not pulling up online is because there is no phone number included in those reservation (which is weird since you would think that as I phoned DVC MS to book those, they would just carry my DVC details which include a phone number to the ADRs)... Anyway, the rep on the phone was very nice and tried to add a phone number for me so that they will show up on the website. Only then she found out that the Disney system will not allow her to add a phone number because it kept on giving her an error code on my postal code when she tried to save the change she's made. Well, we are living in Switzerland at the moment, so our post code has only 4 digits. I suggested that she just adds a leading zero to the code, which she did and bingo, that worked the magic! but of course, it took a while as she had to do it 5 times for each ADR I have. And, surprise surprise, the one at Narcosse still gave her an error, so now I can see 4 ADRs online, just not the Narcosse one. I guess that's alright. You would just think that Disney would have better IT systesm...
__________________
DVC Member Aulani (2012) & VGF (2013)
Upcoming Disney holidays...

2009 Bahamas Wonder | 2010 Mediterranean Magic | 2011 Alaska Wonder | 2012 Canada Magic | 2013 Western Fantasy
Tokyo x2 | California x2 | Florida WDW x6 | Hong Kong x1 | Paris Disneyland in planning
2013 ABD Peru

wendy rich dale tinker dora | purring forever chip (2003-2007)
standardgirl is offline   Reply With Quote
Old 11-26-2012, 03:56 PM   #8
ses1230
DIS Veteran
 
ses1230's Avatar
 
Join Date: Aug 2006
Location: Philly 'burbs
Posts: 6,200

Quote:
Originally Posted by Brook730 View Post
sorry they should of told you reservations by phone will not show up on the website.
I have made a number of ADRs either calling DVC MS or 800-WDW-DINE and they always show up on the main Disney website.
__________________


1978 CR 2006 CR 2007 OKW 2008 SSR 2009 GF 2010 BLT 2011 BLT 2012 AKV 2013 DCL - Wonder
2013 BC 2014 Pop 2014 BLT 2015 Pop 2015 BC
ses1230 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 11:15 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.