dining website down? - Page 2 - The DIS Discussion Forums

ready2vacation · 11-18-2012, 10:24 AM

Me too! Driving me nuts. I can make any that don't require a CC from my mobile app, but I can't do anything from my PC except view. I tried Firefox the other night to see if it fixed it and it only did temporarily - ended up uninstalling because of the junk that installed with it (dealcabby, etc.).

Three cats · 11-18-2012, 12:31 PM

Quote:

Originally Posted by ready2vacation

Me too! Driving me nuts. I can make any that don't require a CC from my mobile app, but I can't do anything from my PC except view. I tried Firefox the other night to see if it fixed it and it only did temporarily - ended up uninstalling because of the junk that installed with it (dealcabby, etc.).

Same here! Only the ones that dont require a CC. Ugh, I wish they would fix it already!

Posted from DISboards.com App for Android

Mousemommy1 · 11-18-2012, 01:05 PM

It's was happening to me last night...I simply called Disney dining and made the changes I needed to. I'm sure the same would work for all of you.

mom2rtk · 11-18-2012, 02:29 PM

I've been having trouble in both Firefox and IE today. I did get through and make one in FF, but now can't get back in even with that one.

ready2vacation · 11-18-2012, 05:09 PM

Quote:

Originally Posted by Mousemommy1

It's was happening to me last night...I simply called Disney dining and made the changes I needed to. I'm sure the same would work for all of you.

I did break down and call

but good grief - in this day and age, why can't Disney get a site that works consistently and well??? Although, I was pleased that Disney had automated systems in place to make and cancel ADRs. I didn't know that until I called today.

5DisneyNuts · 11-18-2012, 09:32 PM

I just posted this on the other thread too. I do not understand how the WDW site has such problems (well, actually I work in IT so I have some idea, but can't understand how it continues to go on). For all the years I have been logging in and having trouble they could have re-written most of their code. I wonder if they have any idea of the lost revenue, or if they believe people will keep coming back and trying because it's a one of a kind place for the most part.

I'm sure this post is going to offend some, but here goes.

The.Walt.Disney.Website.STINKS!!!!

I would love to know their downtime stats especially versus other sites.
I spend a great deal of time online between my job and shopping, etc. and the WDW site is the most unreliable of any major sites.

It is not particularly user friendly (although there has been improvement), and notoriously slow. Even when you call, the time spent on the call is greatly extended by their system.

So here I am two days out; can't retrieve my reservations, can't book the Le Cellier I just saw for the 21st (by the time I called it was gone), and can't add a celebration. This has been going on since last night. How is this ok, WDW PTB?

Yes I am frustrated.

Savingup4disney · 11-19-2012, 01:06 AM

Thanks everyone for responding...I have been frequenting the reservation website so much I thought I broke it LOL.

I tried changing from firefox browser to the old internet explorer, and internet explorer worked. Went back to firefox this evening and get the bad server error message again.

I think I am done tweeking our plans, but that was getting on my nerves!

MindyMouse76 · 11-19-2012, 06:02 AM

I can't get in either! My 180 days is today and no luck logging in.

UGH!!!!

bababear_50 · 11-19-2012, 06:36 AM

I emailed yesterday and this is the response I got back today

Thank you for contacting Walt Disney World®!

Our online dining reservation system is currently undergoing an
enhancement. As of right now, we are not sure when this will be resolved
but are hopeful to have it fixed very soon. In the mean time, you may
call our dining reservation department at 407-WDW-DINE to make your
reservations. They can be reached from 7am-10pm daily.

We apologize for any inconvenience

If you have questions or need further assistance, feel free to contact
us.

Sincerely,

WDW Online Communications

My problem is the high cost of phoning from Canada.
Hugs Mel

Meech Loves Mickey · 11-19-2012, 06:51 AM

I can't get on this morning with IE or Firefox!!! It's really frustrating as today I am 180 days out. I have NEVER had this problem before!!!!

Three cats · 11-19-2012, 09:04 AM

Quote:

Originally Posted by bababear_50

I emailed yesterday and this is the response I got back today

Thank you for contacting Walt Disney WorldÂ®!

Our online dining reservation system is currently undergoing an
enhancement. As of right now, we are not sure when this will be resolved
but are hopeful to have it fixed very soon. In the mean time, you may
call our dining reservation department at 407-WDW-DINE to make your
reservations. They can be reached from 7am-10pm daily.

We apologize for any inconvenience

If you have questions or need further assistance, feel free to contact
us.

Sincerely,

WDW Online Communications

My problem is the high cost of phoning from Canada.
Hugs Mel

I wonder if "enhancement" really means "It's broke and we are trying to figure out how to fix it"

Posted from DISboards.com App for Android

Brit17 · 11-19-2012, 10:38 AM

Quote:

Originally Posted by Three cats

I wonder if "enhancement" really means "It's broke and we are trying to figure out how to fix it"
Posted from DISboards.com App for Android

I believe that is exactly what they mean ... I just spoke with the tech department and was told that they know there is a problem but they don't know what it is and they don't know when it will be fixed

... I told them that Disney is not making my vacation planning very "Magical"

and really hope they can resolve the issue soon

...

shyeyes · 11-19-2012, 10:48 AM

hi everyone - i'm new here.

i am glad i found this thread - i'm just glad it is not something wrong with my account! lol!

i'm sure it will be up and running again. but i hope it's sooner than later.

Meech Loves Mickey · 11-19-2012, 12:00 PM

Online dining reservations are STILL NOT WORKING. I called this morning and was able to get everything I wanted except for one early CP breakfast. I just logged on a little bit ago to check availability and I can't even get to the dining reservation page.

GraceMonica · 11-19-2012, 12:16 PM

I tried accessing the dining today. STILL NOT WORKING.....ON FIREFOX?...

yes, I switched to internet explorer...(ick!) and its working on that web browser.

I was able to make a reservation. So perhaps if you switch your web browser, it'll work?

11-18-2012, 01:05 PM	#18
Mousemommy1 DIS Veteran Join Date: Dec 2010 Location: NH Posts: 6,956	It's was happening to me last night...I simply called Disney dining and made the changes I needed to. I'm sure the same would work for all of you. __________________ Me DH DD(9) DD(6) 7/1985 OFFSITE • 7/1989 OFFSITE • 3/2000 ASMO • 9/2000 ASMU • 9/2002 ASSP • 11/2009 POP • 2/2011 CBR • 7/2012 WL CL 4/2013 YC CL • 9/2013 AOA • 4/2014 WL CL

11-18-2012, 02:29 PM	#19
mom2rtk DIS Veteran Join Date: Aug 2008 Posts: 19,674	I've been having trouble in both Firefox and IE today. I did get through and make one in FF, but now can't get back in even with that one. __________________ Magic In The Kingdom 2012 Princess Palooza 2011! December 2010: Don't Read This TRIP REPORT If You're A Princess Hater! June 2010: 3000 miles, 3 kids, and too many photos to count! Mom2RTK's FLICKR Photostream

11-18-2012, 09:32 PM	#21
5DisneyNuts Head might be in NY, but my heart is in WDW Join Date: Nov 2004 Location: New York Posts: 607	I just posted this on the other thread too. I do not understand how the WDW site has such problems (well, actually I work in IT so I have some idea, but can't understand how it continues to go on). For all the years I have been logging in and having trouble they could have re-written most of their code. I wonder if they have any idea of the lost revenue, or if they believe people will keep coming back and trying because it's a one of a kind place for the most part. I'm sure this post is going to offend some, but here goes. The.Walt.Disney.Website.STINKS!!!! I would love to know their downtime stats especially versus other sites. I spend a great deal of time online between my job and shopping, etc. and the WDW site is the most unreliable of any major sites. It is not particularly user friendly (although there has been improvement), and notoriously slow. Even when you call, the time spent on the call is greatly extended by their system. So here I am two days out; can't retrieve my reservations, can't book the Le Cellier I just saw for the 21st (by the time I called it was gone), and can't add a celebration. This has been going on since last night. How is this ok, WDW PTB? Yes I am frustrated. __________________ Me, DH, & My Three Boys

11-19-2012, 01:06 AM	#22
Savingup4disney Earning My Ears Join Date: Oct 2012 Posts: 18	Thanks everyone for responding...I have been frequenting the reservation website so much I thought I broke it LOL. I tried changing from firefox browser to the old internet explorer, and internet explorer worked. Went back to firefox this evening and get the bad server error message again. I think I am done tweeking our plans, but that was getting on my nerves! __________________ There's a great big beautiful tomorrow Now...try not to sing that for the next hour

11-19-2012, 06:36 AM	#24
bababear_50 Does amazing things with teeth and string! Song writer extraordiaire Join Date: Feb 2007 Location: Ontario Canada Posts: 9,133	I emailed yesterday and this is the response I got back today Thank you for contacting Walt Disney World®! Our online dining reservation system is currently undergoing an enhancement. As of right now, we are not sure when this will be resolved but are hopeful to have it fixed very soon. In the mean time, you may call our dining reservation department at 407-WDW-DINE to make your reservations. They can be reached from 7am-10pm daily. We apologize for any inconvenience If you have questions or need further assistance, feel free to contact us. Sincerely, WDW Online Communications My problem is the high cost of phoning from Canada. Hugs Mel __________________ DVC Owner @ OKW "Hope is a good thing...maybe the best of things, and no good thing ever dies" My DISign Thread http://www.disboards.com/showthread.php?t=3099491 Photobucket DISign requests http://s940.photobucket.com/user/bab...?sort=3&page=1

11-18-2012, 10:24 AM	#16
ready2vacation Mouseketeer Join Date: Jun 2010 Location: Suburbs of Nashville Posts: 243	Me too! Driving me nuts. I can make any that don't require a CC from my mobile app, but I can't do anything from my PC except view. I tried Firefox the other night to see if it fixed it and it only did temporarily - ended up uninstalling because of the junk that installed with it (dealcabby, etc.).

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11-19-2012, 06:02 AM	#23
MindyMouse76 Mouseketeer Join Date: Oct 2007 Posts: 173	I can't get in either! My 180 days is today and no luck logging in. UGH!!!!

11-19-2012, 06:51 AM	#25
Meech Loves Mickey Mouseketeer Join Date: Apr 2011 Location: Pennsylvania Posts: 115	I can't get on this morning with IE or Firefox!!! It's really frustrating as today I am 180 days out. I have NEVER had this problem before!!!! __________________ Michelle ~ March 2001 WDW Off Property ~May 2002 WDW Off Property ~Nov 2005 Disneyland ~Oct 2008 WDW Hilton at Downtown Disney ~Sept 2009 WDW Port Orleans French Quarter ~ Dec 2010 WDW Coronado Springs ~ May 2011 WDW Swan ~Oct 2011 WDW Animal Kingdom Lodge ~May 2012 WDW Bay Lake Tower ~Dec 2012 Disneyland & Disney California Adventure Upmcoming trip: May 2013 WDW Bay Lake Tower

11-19-2012, 10:48 AM	#28
shyeyes Earning My Ears Join Date: Nov 2012 Posts: 39	at least it's not just me! hi everyone - i'm new here. i am glad i found this thread - i'm just glad it is not something wrong with my account! lol! i'm sure it will be up and running again. but i hope it's sooner than later.

11-19-2012, 12:00 PM	#29
Meech Loves Mickey Mouseketeer Join Date: Apr 2011 Location: Pennsylvania Posts: 115	Online dining reservations are STILL NOT WORKING. I called this morning and was able to get everything I wanted except for one early CP breakfast. I just logged on a little bit ago to check availability and I can't even get to the dining reservation page. __________________ Michelle ~ March 2001 WDW Off Property ~May 2002 WDW Off Property ~Nov 2005 Disneyland ~Oct 2008 WDW Hilton at Downtown Disney ~Sept 2009 WDW Port Orleans French Quarter ~ Dec 2010 WDW Coronado Springs ~ May 2011 WDW Swan ~Oct 2011 WDW Animal Kingdom Lodge ~May 2012 WDW Bay Lake Tower ~Dec 2012 Disneyland & Disney California Adventure Upmcoming trip: May 2013 WDW Bay Lake Tower

11-19-2012, 12:16 PM	#30
GraceMonica DIS Veteran Join Date: Jul 2011 Location: Maryland Posts: 609	I tried accessing the dining today. STILL NOT WORKING.....ON FIREFOX?... yes, I switched to internet explorer...(ick!) and its working on that web browser. I was able to make a reservation. So perhaps if you switch your web browser, it'll work? __________________

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