Need help/advice on what to do? - The DIS Discussion Forums

dsnygirl2006 · 11-08-2012, 09:45 AM

Hi everyone
I bought into the DVC a few weeks ago on our disney cruise and the day we got our paperwork in I decided to up my points to 220, I emailed our guy we dealt with and he said, no problem, throw out those papers and I will send you need papers, this was two weeks ago and no new papers, I emailed him friday and again Tues and no response back from him, I called his number this morning and he said he was on the Fantasy until the 15th, but to email him and he would respond right away. Not sure what I need to do, anxious to get the papers and get everything signed, mailed in and closed, what do I do if he won't email me back and I cannot call him????
Thanks

disneynutz · 11-08-2012, 12:49 PM

Are you waiting to book a reservation or do you just want to finish things up? If you need to book, I would call the sales center and talk to a manager. If you just want to finish up, I would wait for your Guide to get back.

I would also consider resale for a several thousand dollar savings. If you haven't signed yet, you can cancel.

You could also do a add on to the first contract, even at a different resort.

Bill

cds62 · 11-12-2012, 10:25 AM

I would call DVC directly and ask to speak with a manager. Explain your concerns and I am sure you will get the paperwork you are looking for. I have owned DVC since 1992 and have never had any problems with getting issues resolved. I hope you enjoy your ownership.

11-08-2012, 09:45 AM	#1
dsnygirl2006 DIS Veteran Join Date: Feb 2006 Location: Tennessee Posts: 760	Need help/advice on what to do? Hi everyone I bought into the DVC a few weeks ago on our disney cruise and the day we got our paperwork in I decided to up my points to 220, I emailed our guy we dealt with and he said, no problem, throw out those papers and I will send you need papers, this was two weeks ago and no new papers, I emailed him friday and again Tues and no response back from him, I called his number this morning and he said he was on the Fantasy until the 15th, but to email him and he would respond right away. Not sure what I need to do, anxious to get the papers and get everything signed, mailed in and closed, what do I do if he won't email me back and I cannot call him???? Thanks __________________ Me, my DH and 8 yo DS are planning our 2nd Disney cruise on the Fantasy!!!!.....We can't wait Me DH DS

11-08-2012, 12:49 PM	#2
disneynutz Earning My Ears One At A Time Join Date: Dec 2006 Location: North Texas Posts: 14,486	Are you waiting to book a reservation or do you just want to finish things up? If you need to book, I would call the sales center and talk to a manager. If you just want to finish up, I would wait for your Guide to get back. I would also consider resale for a several thousand dollar savings. If you haven't signed yet, you can cancel. You could also do a add on to the first contract, even at a different resort. Bill __________________

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

11-12-2012, 10:25 AM	#3
cds62 Mouseketeer Join Date: Jan 2001 Posts: 163	I would call DVC directly and ask to speak with a manager. Explain your concerns and I am sure you will get the paperwork you are looking for. I have owned DVC since 1992 and have never had any problems with getting issues resolved. I hope you enjoy your ownership.