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Old 08-22-2012, 08:16 PM   #61
ValpoCory
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Quote:
Originally Posted by jory29 View Post
so yet another excellent idea from the poster who requested to Disneyland that their comments be logged as a formal complaint.
The response to the formal complaint request email I sent...

Quote:
8/22/2012


Dear Cory:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been forwarded to the appropriate leaders
so they are aware of your experiences.

It is never an easy decision to modify or eliminate any of our ticket
offerings. However, we believe that the entertainment, food,
merchandise, and attractions offered are the best available for the
prices charged. Any changes in the DISNEYLAND® Resort prices or
offerings are made after thorough research.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Lauren Brooks
DISNEYLAND® Resort
Guest Experience Services
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Old 08-22-2012, 08:27 PM   #62
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Originally Posted by MamaChelle View Post
So if you stay on property is the 6-day pass available for purchase? We don't have the dough to splurge staying on property but maybe we could change our trip to every other year and stay on property because that is one of my dreams! Or is the 6 day taken away completely from everyone? Hoping Disney rethinks their decision!
The 6-day pass, and the ability to upgrade that 6-day pass to an 8-day pass at the ticket booths, was taken away completely from everyone.
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Old 08-22-2012, 08:58 PM   #63
dadzgirl70
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Hello All! I have sent three emails addressing these changes. I've been quite frank in each email. I have yet to receive a response. I told them how disappointed I was in Disney for this decision and how it hurt many families financially, including mine. What's worse is being told to head over to Knott's Berry Farm or the Beach. I wasn't coming to the Disneyland Resort to go to Knott's or the Beach (not that there is anything wrong with them), I'm addicted to Disney and that's where I wanted to be.

I know that it will take much more then a few emails to make the necessary changes, but I have high hopes that someday I will be able to spend my entire vacation in the Disneyland Resort without having to spend that kind of money to do so.
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Old 08-22-2012, 09:39 PM   #64
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Thanks, ValpoCory, for sharing that email with us. This is the part that I don't understand:

"However, we believe that the entertainment, food,
merchandise, and attractions offered are the best available for the
prices charged. Any changes in the DISNEYLAND® Resort prices or
offerings are made after thorough research."


It's not the best available because they can offer 6 and 7 day Park Hopper passes if they wanted to. I'm curious to know what their thorough research is, because they do make a lot of changes. I was looking at my 6 day Park Hopper that expired in Jan. 2012 and it was only $216. To imagine paying $270 now for a 5 day Park Hopper is pretty bad. This means that for our family of 4, we are now paying $216 more than we would have for 6 days, but for only 5 days, not 6. That is a pretty big increase over time, around 33% actually, and this thread isn't to complain over raising prices, but this example does provide a good indication of why guests may be getting frustrated over the taking away of the extra days on Park Hoppers. Not only that, but every time we go, there are numerous renovations, which have been nice for sure in the long run, but is has also been very difficult to navigate in and around the Parks when all of those boards were up. Hotels often section off different areas while they renovate, but the guest is not as badly affected as we all have been for the past several years due to the renovations, when the renovations take place in theme Parks.
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Old 08-22-2012, 09:49 PM   #65
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Originally Posted by jory29 View Post
Thanks, ValpoCory, for sharing that email with us. This is the part that I don't understand:

"However, we believe that the entertainment, food,
merchandise, and attractions offered are the best available for the
prices charged. Any changes in the DISNEYLAND® Resort prices or
offerings are made after thorough research."


It's not the best available because they can offer 6 and 7 day Park Hopper passes if they wanted to.
I think they are comparing their ticket offerings with other amusement parks.

Quote:
Originally Posted by jory29 View Post
I'm curious to know what their thorough research is, because they do make a lot of changes.
Me too. The paragraph is probably the most disconcerting paragraph I have read so far on the situation. It shows they are firm in their actions and are not likely to change anytime soon. That being said, I love this thread. Hopefully it is making a blip on their radar.
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Last edited by ValpoCory; 08-22-2012 at 09:54 PM.
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Old 08-22-2012, 09:49 PM   #66
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Originally Posted by dadzgirl70 View Post
Hello All! I have sent three emails addressing these changes. I've been quite frank in each email. I have yet to receive a response. I told them how disappointed I was in Disney for this decision and how it hurt many families financially, including mine. What's worse is being told to head over to Knott's Berry Farm or the Beach. I wasn't coming to the Disneyland Resort to go to Knott's or the Beach (not that there is anything wrong with them), I'm addicted to Disney and that's where I wanted to be.

I know that it will take much more then a few emails to make the necessary changes, but I have high hopes that someday I will be able to spend my entire vacation in the Disneyland Resort without having to spend that kind of money to do so.
I would suggest to obtain a different email account, and perhaps send your email(s) again. Maybe try gmail or hotmail? Is it possible they replied but you missed seeing them in the junk mail? The first time I wrote, I got a reply 3 days later, and today, upon pointing out this thread to them, while replying to their email, I received a response within a few hours. Good luck!
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Old 08-22-2012, 09:53 PM   #67
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Originally Posted by ValpoCory View Post
I think they are comparing their ticket offerings with other amusement parks.



Me too.
I was thinking too, that they are doing that, (comparing themselves with other amusement parks) but why? NO place on earth as far as amusement parks go even remotely compares to DL. They were the ones that sought to obtain a Resort status name for themselves, they surely can't expect everyone to be happy with say, the Knott's Berry Farm traditional one or two day passes. DL is better than everyone else. Steps ahead. I hope they keep in mind their prices on food, etc. are pretty high, and they are always making far more money back in a day than just the ticket price. I can understand the prices being higher, but they still should keep them reasonable (that 33% price increase example was a prime example of a not-so-reasonable price increase IMO) and they should still offer people the # of days they want on their passes, and I still stand by the idea that the more money a family or even one person sinks in on getting a better deal per day if they buy more days, ultimately DL comes out ahead financially and it makes them look really good too, because they paid attention to their loyal customer base.

I believe like you, at this point they feel strong/confident that their research is pointing the way - but the more people contact them, and the more attention this issue gets, I honestly do believe they will make changes. Look at how they now offer to view Walt's Apartment in the Walk in Walt's Footsteps tour. I assume this is something that they had contact with people asking, over, and over, and over again.

I do think they will change this as they realize what it is like for travelers from afar, who have a strong need for more than a short 5 day park hopper.
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Last edited by jory29; 08-22-2012 at 10:15 PM.
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Old 08-22-2012, 10:00 PM   #68
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Originally Posted by jory29 View Post
I would suggest to obtain a different email account, and perhaps send your email(s) again. Maybe try gmail or hotmail? Is it possible they replied but you missed seeing them in the junk mail? The first time I wrote, I got a reply 3 days later, and today, upon pointing out this thread to them, while replying to their email, I received a response within a few hours. Good luck!
I used three different email addresses. My own, my husbands and my sons. We got the standard reply, we've received your email, just not a specific response from an individual. I hope to see something soon. I will check the email link and ensure I am sending it to the correct department within Disney. Thank you much!
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Old 08-22-2012, 10:07 PM   #69
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I used three different email addresses. My own, my husbands and my sons. We got the standard reply, we've received your email, just not a specific response from an individual. I hope to see something soon. I will check the email link and ensure I am sending it to the correct department within Disney. Thank you much!
You are very dedicated! That's good that you would try to communicate to them your concerns. I think though, overall, we are all getting a pretty standard reply with no real explanation. I understand Disney may be trying to figure their position on this, and how best to create the changes we are all asking for. In the meantime, all they can do is the standard reply.

I am hoping they will be able to follow up on this, because if all we ever get is a vague, generic response, this is not what we are hoping for at all.
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Old 08-22-2012, 10:09 PM   #70
ValpoCory
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Also, be sure to voice your concerns on their Twitter Feed.

https://twitter.com/disneyland
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Old 08-22-2012, 10:10 PM   #71
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Originally Posted by ValpoCory View Post
Also, be sure to voice your concerns on their Twitter Feed.

https://twitter.com/disneyland
Thank you, I had not thought to do that! Great idea!
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Old 08-22-2012, 10:48 PM   #72
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I'm going to send a letter. We have a trip booked for our family Dec 1-10. We have flights booked, hotel booked and I bought the 5 day park hopper from AAA because I thought I could get the perks but since the price increase happened on the weekend our local AAA office was closed. Had I known we wouldn't be able to upgrade I would've bought our annual passes then. Now they are $100 more then they were in May when I bought our tickets and for our family of 10 that's alot of money. But since we are already booked for 10 days I feel like we just need to plan to buy annual passes and we are DVC so we save $20 per ticket.

We weren't planning another DL trip though, we were planning to go to WDW next year. Now I'm sure we will go back to DL instead with our annual passes. Our points don't go as far at VGC so we were going to do WDW instead. It's hard when you own at VGC but you have to plan so far out!
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Old 08-22-2012, 10:56 PM   #73
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Originally Posted by 8timesblessed View Post
I'm going to send a letter. We have a trip booked for our family Dec 1-10. We have flights booked, hotel booked and I bought the 5 day park hopper from AAA because I thought I could get the perks but since the price increase happened on the weekend our local AAA office was closed. Had I known we wouldn't be able to upgrade I would've bought our annual passes then. Now they are $100 more then they were in May when I bought our tickets and for our family of 10 that's alot of money. But since we are already booked for 10 days I feel like we just need to plan to buy annual passes and we are DVC so we save $20 per ticket.

We weren't planning another DL trip though, we were planning to go to WDW next year. Now I'm sure we will go back to DL instead with our annual passes. Our points don't go as far at VGC so we were going to do WDW instead. It's hard when you own at VGC but you have to plan so far out!
Family of 10... first off, congrats! Secondly, how on earth do you manage an entire household with that many? It is really too bad that you purchased that weekend prior to the change, as that is so much extra money in the parks that you could have spent towards meals, etc. I am glad you will be writing in to them. I REALLY hope Disney is beginning to understand now just how important implementing a change BACK to 6, 7, etc. Park Hopper passes really is. Thanks for your input! Have fun on your trip!
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Old 08-22-2012, 11:35 PM   #74
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Just sent my own email-


Dear Disney,

I am writing today to express my frustration in your recent changes in ticketing. We have been Disneyland visitors all my life growing up when we would head from Canada to visit my grandparents in LA to now, as parents ourselves, sharing our love of Disneyland with our children. After our last trip of 3 days we decided that we would definitely be doing a week on our next trip. It upsets me now to read on my favourite planning site (disboards.com) that no longer can passes be purchased greater than 5 days nor can we add additional days once there. It really bothers me to hear that people have been told to simply go somewhere else or go to the beach..I'd much rather be enjoying Disney at my own pace and enjoying eating in the great restaurants and shopping along with the attractions.

I just looked on the WDW site and I see that I can buy a 10 day ticket for WDW yet I can't even get 6 days at DLR?

My husband really wants to go back to Hawaii, and I'm afraid unless the ticketing changes, he is going to win. I hope to receive a positive reply.

Regards,

Allyson ********
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Old 08-22-2012, 11:40 PM   #75
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Just sent my own email-


Dear Disney,

I am writing today to express my frustration in your recent changes in ticketing. We have been Disneyland visitors all my life growing up when we would head from Canada to visit my grandparents in LA to now, as parents ourselves, sharing our love of Disneyland with our children. After our last trip of 3 days we decided that we would definitely be doing a week on our next trip. It upsets me now to read on my favourite planning site (disboards.com) that no longer can passes be purchased greater than 5 days nor can we add additional days once there. It really bothers me to hear that people have been told to simply go somewhere else or go to the beach..I'd much rather be enjoying Disney at my own pace and enjoying eating in the great restaurants and shopping along with the attractions.

I just looked on the WDW site and I see that I can buy a 10 day ticket for WDW yet I can't even get 6 days at DLR?

My husband really wants to go back to Hawaii, and I'm afraid unless the ticketing changes, he is going to win. I hope to receive a positive reply.

Regards,

Allyson ********
THAT is an awesome email! You expressed everything right from the heart, and I am encouraged with your letter as I believe Disney has good-hearted people involved with this entire decision-making process. Fingers crossed!
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