DMR Account reset?! - The DIS Discussion Forums

WDWChloe · 11-05-2012, 07:28 PM

Hi all ~ not sure if this is the right section for this...

I signed on to my DMR account to retrieve points from Wreck-It Ralph stubs and found that my account has been reset???? It recognized my log in, asked me to accept the terms & conditions then when I confirmed, my points are back at 0 and they are welcoming me to DMR.

What. is. going. on.

When I click "these aren't my points!" it says they have sent me an email, when in fact, they have not.

Anyone else facing this?

Thanks!

starry_solo · 11-08-2012, 05:30 PM

Wait a day or two and log in again (and contact them again). the Disney Store dot com had the same issue (said I didn't have an account) - they still do so I recreated my account.

11-05-2012, 07:28 PM	#1
WDWChloe AP · Disney Enthusiast Join Date: Oct 2012 Location: Vero Beach Posts: 188	DMR Account reset?! Hi all ~ not sure if this is the right section for this... I signed on to my DMR account to retrieve points from Wreck-It Ralph stubs and found that my account has been reset???? It recognized my log in, asked me to accept the terms & conditions then when I confirmed, my points are back at 0 and they are welcoming me to DMR. What. is. going. on. When I click "these aren't my points!" it says they have sent me an email, when in fact, they have not. Anyone else facing this? Thanks! __________________ DH&Me

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11-08-2012, 05:30 PM	#2
starry_solo DIS Veteran Join Date: Nov 2010 Location: California Posts: 1,356	Wait a day or two and log in again (and contact them again). the Disney Store dot com had the same issue (said I didn't have an account) - they still do so I recreated my account.