Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > DVC Trip Reports
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 12-06-2011, 02:00 AM   #31
Wedgeh
Mouseketeer
 
Join Date: May 2007
Posts: 248

Quote:
Originally Posted by DVC Mike View Post
To me, this is still one of the most beautiful and captivating sights in all of Walt Disney World.
Agreed and it's my new desktop picture, thanks!
Sorry to hear about the issues with your wife's food, it seems pretty inexcusable to make the same mistake twice like that. Hope she feels better soon.
__________________



Wedgeh is offline   Reply With Quote
Old 12-06-2011, 02:04 AM   #32
disneyfamilyvaca
Earning My Ears
 
Join Date: Dec 2011
Posts: 12

Love the pictures

We're about to leave for our first family vacation to Disney World! I love all of the pictures on this thread!!!
disneyfamilyvaca is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-06-2011, 04:16 AM   #33
spleen
Mouseketeer
 
Join Date: Mar 2009
Location: Honolulu, HI
Posts: 245

Such beautiful pictures on this thread, Mike! We're in the process of planning a BLT trip in June 2012 and I was hoping to glean some tips from your report. And then I read about your wife ...

So sorry that you two are going through this - and I agree that accidents happen, but this seemed clearly more than that. Food allergies are very serious and I think Disney needs to take some more responsibility here for this. What if your wife had had an anaphylactic reaction? And this was after you two had given clear warning of what could happen and what HAD just happened as well at this same exact restaurant?? Unacceptable.

I hope she recovers quickly from her sprue flare!
__________________
spleen is offline   Reply With Quote
Old 12-06-2011, 04:39 AM   #34
dianeschlicht
DVC-Trivia Contest, Apr-2006: Honorable Mention
DIS Earth Angel :)
I promise not to plot against the showering
today I can only think of bubbles :o
 
dianeschlicht's Avatar
 
Join Date: Nov 2000
Location: Lakeville, Minnesota
Posts: 39,916

Quote:
Originally Posted by jekjones1558 View Post
OMG. I am NOT one to expect any kind of compensation for inconveniences but this is clearly NEGLIGENCE. No excuse for this. You gave the chef exact warnings and the chef blew it. I don't know who should be contacted but hopefully someone else who knows will post. Your wife deserves a major consideration. I am sure there are attorneys who would be more than willing to file in the courts on her behalf if Disney does not try to make this up to her. Geez. So sorry this happened, Mike.
I totally agree, Jean. I'm one of those with severe food allergies too, and Flying Fish is one of those places I've learned from past experience NOT to trust to "get it right". I have a dwindling list of places I trust at Disney now.
__________________
dianeschlicht is offline   Reply With Quote
Old 12-06-2011, 07:20 AM   #35
Harlemgirl720
DIS Veteran
 
Harlemgirl720's Avatar
 
Join Date: May 2007
Location: Harlem USA
Posts: 1,659

So sorry to hear about your wife. I hope she gets better soon. Its a shame that the Chef wasn't more careful when preparing the food.
__________________
HARLEMGIRL720 - DVC Member



Harlemgirl720 is offline   Reply With Quote
Old 12-06-2011, 08:05 AM   #36
londonderrydisneyfan
Mouseketeer
 
Join Date: Nov 2004
Posts: 412

Sorry to hear about your wife Mike, I hope she recovers quickly. I'm shocked that a restaurant would make that mistake once let alone twice.
__________________
londonderrydisneyfan is offline   Reply With Quote
Old 12-06-2011, 10:39 AM   #37
Muhlenberg
Clues! We want clues!
It's a small world after all It's a small world after all...
E / E
Tushy imprinting chair here
 
Muhlenberg's Avatar
 
Join Date: Sep 2006
Location: Under a Rock in Gilbertsville, PA
Posts: 12,543

Quote:
Originally Posted by dianeschlicht View Post
I totally agree, Jean. I'm one of those with severe food allergies too, and Flying Fish is one of those places I've learned from past experience NOT to trust to "get it right". I have a dwindling list of places I trust at Disney now.
Mike, so sorry to hear of your wife's experience. I'm with Diane...as a minimum, take Flying Fish off your list.

I have a dairy allergy, and I've had various reactions from chefs. Anywhere from..."don't eat from the buffet, I'll make you your own meal" to a look as if to say "what do you want me to do".

I'm wondering if it was the same chef at Flying Fish both times. He/they should be "dealt" with. What if her reaction had been worse?

I hope the rest of your trip is much better!
__________________
Kathy It's O.K. to Dream...

Next dream unknown...



CR 6/97 6/00 8/06 1/07 CBR 8/07 CR 1/08 BWV 8/08 SSR 1/09 AKV-K 9/09
BLT 2/10 THV 8/10 BWV 1/11 AKV-K 4/12 OKW 12/12 SSR 12/13



Muhlenberg is offline   Reply With Quote
Old 12-06-2011, 03:46 PM   #38
disney1474
DIS Veteran
 
disney1474's Avatar
 
Join Date: May 2007
Location: Connecticut
Posts: 587

Sorry to hear about your wife. I hope she gets better soon!!
__________________


DVC MEMBERS AT AKV SINCE MAY 2007
disney1474 is offline   Reply With Quote
Old 12-06-2011, 05:26 PM   #39
wulfekamp
Mouseketeer
 
wulfekamp's Avatar
 
Join Date: Jan 2007
Posts: 336

Thats not a Disney dream its a Disney nightmare. Someone needs to make this right.
__________________
wulfekamp is offline   Reply With Quote
Old 12-06-2011, 05:45 PM   #40
disneynutz


Earning My Ears One At A Time
 
disneynutz's Avatar
 
Join Date: Dec 2006
Location: North Texas
Posts: 16,880

Quote:
Originally Posted by DVC Mike View Post
Paramedics took my wife to the Celebration Hospital due a less than magical experience at Disney. It was a virtual repeat of a poor Disney experience we had just 6 weeks ago on our last trip.

Back on October 27, when we were staying at BCV, we dined at Flying Fish Café on the Boardwalk. It is my wife’s favorite restaurant at Walt Disney World. My wife has an extreme intolerance of gluten – a protein found in wheat, rye and barley. When we make all our dining reservations, we clearly indicate her food allergies. When we arrive at the restaurant, we always speak to the chef about her severe intolerance of gluten and what it does to her. If her food contains gluten, she gets violently ill – including constant vomiting and diarrhea for hours – leaving her severely dehydrated and needing intravenous fluids. Believe me, it’s not fun.

Well, when the chef prepared her food at the Flying Fish Café on Oct 27, he mistakenly used vinegar that contained gluten. That night, she was very sick all night, and by the morning she was too weak to move. The manager of the Beach Club resort called the paramedics, and we spent a day at Celebration Hospital. It was not a very magical time.

So, when we returned to Flying Fish Café tonight, we spoke of this very incident that had occurred just six weeks earlier, and we stressed how no vinegar be used in the preparation of her food. Chef Tim said he would ensure it would not happen this time.

But it happened again – the very same thing. Chef Tim prepared some vegetables with vinegar. After about half of her meal had been eaten, the chef came by and asked how she liked it. She asked about what sauce he used on one of her vegetables. When he became red-faced and said it contained vinegar, my wife rushed to the restroom to purge herself of her dinner. But it was too late, and paramedics were soon called and took her from the Boardwalk to Celebration Hospital.

She’s still there now. After spending hours the last time waiting in the room with her, she asked me to head back to our room at BLT. I’m hoping she might be ready to be released later tonight, or if not, by tomorrow morning.

I’m disappointed that Disney cannot take better care in preparation of her meals. Yes, I know they still do a pretty fine job accommodating everyone’s food allergies, but that’s not much solace to my poor wife, who instead of enjoying her vacation is very ill, laying in a hospital bed receiving intravenous fluids.

So, trip report interrupted…
Mike, so sorry that your wife is ill, prayers for her fast recovery. Knowing Disney like I do, I wouldn't trust anyone to prepare her food. I know that things like this shouldn't happen but people are people and mistakes do occur. This is so sad.

Bill
__________________

disneynutz is offline   Reply With Quote
Old 12-06-2011, 07:14 PM   #41
Cyndibear
I love my DVC's!!!!
 
Cyndibear's Avatar
 
Join Date: Nov 1999
Location: Coopersburg, PA USA
Posts: 1,122

Mike, so sorry to here of this huge error on the part of Flying Fish. Hope Mrs. Mike is feeling better and will have a speedy recovery and is able to enjoy the rest of her vacation. Keeping you in our prayers!

Cyndi
__________________
DVC Home Resorts: SSR, AKV, BLT, & BWV

Cyndibear is offline   Reply With Quote
Old 12-07-2011, 06:56 AM   #42
RLRDA
Go Sox!! Go Pats!!
 
RLRDA's Avatar
 
Join Date: Jun 2007
Location: Rhode Island
Posts: 1,366

I do hope your wife is feeling better and that you may be able to salvage the remainder of your vacation. What a nightmare!
__________________
DH DW DS (16) DS (14) DS (9 & 1/2)


Aug'13 SSR~Aug'12 BCV, Dream, AKV/CL~Aug'11 THV~Aug'10 OKW~Aug'09 AKV/CL & BLT~Oct'08 BWV~May'08 BCV~Aug'07 SSR & AKV ~Oct'05 BWV~May'04 WL~May'02 POR ~Nov'98 GF
RLRDA is offline   Reply With Quote
Old 12-07-2011, 07:36 AM   #43
DVC Mike


DVC Member @ BLT, VGC, VWL, BWV, BCV
 
DVC Mike's Avatar
 
Join Date: Aug 2007
Location: 550 miles from WDW
Posts: 4,318

My wife was released from the hospital on late Monday night around midnight. She hit the sack and slept in on Tuesday, where we spent most of the day in the room.

We spoke to one of the managers at the Contemporary resort, and they were very helpful. They had one of the chefs at the Wave prepare her a simple gluten-free soup via room service, for which we weren’t charged. They also put us in touch with Guest Claims and we spoke to them about what happened. We’ll see what they do. It would be nice if they could cover the cost of the insurance deductible we had to pay for the two trips to the emergency room.

By Tuesday night, she felt much better and was very hungry, so we ate at Artist Point. The meal was great.

Oh yeah, about Flying Fish Café. We never heard from them after what happened on Monday night, despite the fact that the manager asked for my name and phone number, which I provided. I don’t think we’ll be going back.

Here is a shot I took this morning right after dawn from my balcony looking at the Grand Floridian.


DM_20111207_071557 by DVC Mike, on Flickr
__________________
My Disney photos on Flickr

My DVC Home Resorts: Bay Lake Tower, Boardwalk Villas, and Villas at the Grand Floridian

DVC Mike is offline   Reply With Quote
Old 12-07-2011, 07:38 AM   #44
dairyqueenmom
If you can dream it, you can do it. Always remember that this whole thing was started with a dream and a mouse.
 
dairyqueenmom's Avatar
 
Join Date: Oct 2007
Location: Holland, MI
Posts: 1,117

We are all hoping your wife is feeling better. I know mistakes can happen in food service, I have been in the business for over 20 years, but this is beyond ok. I hope the rest of you trip is better, your pictures are amazing! Thank you for sharing your love of Disney with us.
__________________
1995 Disneymoon Dixie Landings, 1998 Off Site, 2000 Off Site, 2001 Disney Magic, 2004 CB, 2005 Disney Magic, 2006 ASMOV, 2007 ASMU, May 2008 AKV Our 1st trip Home, Sept. 2008 BWV Mommy and Daddy Get Away, Jan. 2009 AKV 40th Birthday Trip, Aug. 2009 Vero/AKV, Oct. 2009 Mom & Dad Annual Get Away BWV, August 2010 Summer Family Vacation AKV, August 2011 BCV/AKV Summer Family Vacation, December 2011 Solo Trip MVMCP, February 2012 Princess 1/2 Marathon Poly w/sister, July 2012 Summer Family Vacation Marriot Royal Palms & AKV, Feb. 2013 Princess 1/2 Marathon POR w/sister, July 2013 Summer Vacation AKV & Ft. Pierce Beach
DH Me DD16 DD14 DS10 DS10: Oberon
dairyqueenmom is offline   Reply With Quote
Old 12-07-2011, 07:43 AM   #45
mckryan
DIS Veteran
 
mckryan's Avatar
 
Join Date: Jul 2003
Posts: 2,072

Mike, I'm glad she's out of the hospital and back at the room and feeling better! I am outraged at what happened, though. I have a reaction, but not as severe, to shrimp, so I can only imagine what your wife went through. I hope guest claims follows up on this with commensurate attention.

Quick question about pictures. I think I'm going to pick up a DSLR for Christmas this year, and I wanted to ask about your pictures and your post-processing. I looked at the info on the GF photo you just posted, and it said that you used Photoshop. Did you do a lot of adjusting on it with Photoshop, or was it pretty much out-of-camera? I'm trying to decide if I need to go ahead and delve into PS along with my DSLR. I've just been doing compact and bridge camera shots with minimal editing. Taking the leap back to a SLR (had a K1000 film camera back in the day before computers!) and getting sucked in scares me! LOL Thanks!
mckryan is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 11:11 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.