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Old 10-19-2009, 09:01 AM   #1
kmcrosby
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Testing On-Line Reservations for DVC Website

Got a call yesterday from DVC asking if we would be interested in testing a new on-line reservation system for the DVC website. The caller indicated that DVC had hired an independent third party to conduct the testing and that they were trying to find people in the Dallas/Ft. Worth area to spend a few hours trying it out and giving feedback. If so, we would be compensated with a check for $150 for our time. Of course I said yes. The date of the testing is the 2nd week in Nov. The third party consultant is supposed to get in touch with me to schedule the time. Maybe DVC is finally getting serious about adding this feature to the website? Has anyone else received a call to participate in a study like this?
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Old 10-19-2009, 09:05 AM   #2
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very interesting test group, wish we were included
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Old 10-19-2009, 09:15 AM   #3
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Oh man - I wish they'd test in the MA area. I'd love that job. I'd break it - hehe.
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Old 10-19-2009, 09:37 AM   #4
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I wish they would call me, I would love to test their system. Too bad I'm not in the test area.
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Old 10-19-2009, 10:29 AM   #5
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Make sure you test reserving the various BCV 2BR categories (il.e some with dual-queen? or how does that go?)

What other things should the OP "Test"?
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Old 10-19-2009, 10:52 AM   #6
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Make sure you test reserving the various BCV 2BR categories (il.e some with dual-queen? or how does that go?)

What other things should the OP "Test"?
Hehe - concerige rooms - make sure only those from the DIS can access them.

The testing company should have a script the testers need to follow - tellign them what tasks they need to run and report back any issues. Very rarely will they say "go have fun"
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Old 10-19-2009, 10:58 AM   #7
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Thanks for the suggestions. Any other options that you'd like tested, please let me know. I'll try and post a report after the test is finished.
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Old 10-19-2009, 11:03 AM   #8
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Thanks for the suggestions. Any other options that you'd like tested, please let me know. I'll try and post a report after the test is finished.
Yes I have one: How to get real room requests or the text box to work correctly on the online checkin screen.

Also how can we gauge the level of rooms left at any one time, I know that is pushing it.
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Old 10-19-2009, 11:28 AM   #9
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I also received a call yesterday. They said either myself or my husband could attend. Should be interesting.
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Old 10-19-2009, 11:48 AM   #10
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What phone number did they call you from?? I keep getting calls from Texas ph # 972-655-5216 and checked online and maybe it's a telemarketer. I haven't picked up yet, but if it's DVC I will!
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Old 10-19-2009, 11:51 AM   #11
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No, it was a 407 number. I normally don't answer calls from numbers I don't know, but when I saw it was from Orlando I thought, "This could be interesting."
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Old 10-19-2009, 01:35 PM   #12
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I didn't check the caller ID number. My DD answered the phone and the caller ID did say Disney Vacation Club, not a third party.
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Old 10-19-2009, 01:59 PM   #13
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Interesting, I hope if they implement it, it works better than Disney Reservations online and dining.
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Old 10-19-2009, 03:03 PM   #14
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I got the call yesterday too. My husband passed me the phone since I'm our planner. I wanted to participate, but I am a teacher and really can't go to Irving in the middle of the day. My husband said yes. The caller said someone would be calling him to see if he qualifies as a participant. He said they asked questions about his computer skills.
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Old 10-19-2009, 03:18 PM   #15
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Interesting, I hope if they implement it, it works better than Disney Reservations online and dining.
What if they hired consultants just to put the blame on someone else?
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