Testing On-Line Reservations for DVC Website - The DIS Discussion Forums

kmcrosby · 10-19-2009, 09:01 AM

Got a call yesterday from DVC asking if we would be interested in testing a new on-line reservation system for the DVC website. The caller indicated that DVC had hired an independent third party to conduct the testing and that they were trying to find people in the Dallas/Ft. Worth area to spend a few hours trying it out and giving feedback. If so, we would be compensated with a check for $150 for our time. Of course I said yes. The date of the testing is the 2nd week in Nov. The third party consultant is supposed to get in touch with me to schedule the time. Maybe DVC is finally getting serious about adding this feature to the website? Has anyone else received a call to participate in a study like this?

keishashadow · 10-19-2009, 09:05 AM

very interesting test group, wish we were included

twinklebug · 10-19-2009, 09:15 AM

Oh man - I wish they'd test in the MA area. I'd love that job. I'd break it - hehe.

colonialtinker · 10-19-2009, 09:37 AM

I wish they would call me, I would love to test their system. Too bad I'm not in the test area.

hakepb · 10-19-2009, 10:29 AM

Make sure you test reserving the various BCV 2BR categories (il.e some with dual-queen? or how does that go?)

What other things should the OP "Test"?

twinklebug · 10-19-2009, 10:52 AM

Quote:

Originally Posted by hakepb

Make sure you test reserving the various BCV 2BR categories (il.e some with dual-queen? or how does that go?)

What other things should the OP "Test"?

Hehe - concerige rooms - make sure only those from the DIS can access them.

The testing company should have a script the testers need to follow - tellign them what tasks they need to run and report back any issues. Very rarely will they say "go have fun"

kmcrosby · 10-19-2009, 10:58 AM

Thanks for the suggestions. Any other options that you'd like tested, please let me know. I'll try and post a report after the test is finished.

DISNEY FIX · 10-19-2009, 11:03 AM

Quote:

Originally Posted by kmcrosby

Thanks for the suggestions. Any other options that you'd like tested, please let me know. I'll try and post a report after the test is finished.

Yes I have one: How to get real room requests or the text box to work correctly on the online checkin screen.

Also how can we gauge the level of rooms left at any one time, I know that is pushing it.

dallastxcpa · 10-19-2009, 11:28 AM

I also received a call yesterday. They said either myself or my husband could attend. Should be interesting.

islandtimect · 10-19-2009, 11:48 AM

What phone number did they call you from?? I keep getting calls from Texas ph # 972-655-5216 and checked online and maybe it's a telemarketer. I haven't picked up yet, but if it's DVC I will!

dallastxcpa · 10-19-2009, 11:51 AM

No, it was a 407 number. I normally don't answer calls from numbers I don't know, but when I saw it was from Orlando I thought, "This could be interesting."

kmcrosby · 10-19-2009, 01:35 PM

I didn't check the caller ID number. My DD answered the phone and the caller ID did say Disney Vacation Club, not a third party.

Sammie · 10-19-2009, 01:59 PM

Interesting, I hope if they implement it, it works better than Disney Reservations online and dining.

TinkGirl · 10-19-2009, 03:03 PM

I got the call yesterday too. My husband passed me the phone since I'm our planner. I wanted to participate, but I am a teacher and really can't go to Irving in the middle of the day. My husband said yes. The caller said someone would be calling him to see if he qualifies as a participant. He said they asked questions about his computer skills.

hakepb · 10-19-2009, 03:18 PM

Quote:

Originally Posted by Sammie

Interesting, I hope if they implement it, it works better than Disney Reservations online and dining.

What if they hired consultants just to put the blame on someone else?

10-19-2009, 09:01 AM	#1
kmcrosby Earning My Ears Join Date: Mar 2003 Location: Coppell, TX Posts: 67	Testing On-Line Reservations for DVC Website Got a call yesterday from DVC asking if we would be interested in testing a new on-line reservation system for the DVC website. The caller indicated that DVC had hired an independent third party to conduct the testing and that they were trying to find people in the Dallas/Ft. Worth area to spend a few hours trying it out and giving feedback. If so, we would be compensated with a check for $150 for our time. Of course I said yes. The date of the testing is the 2nd week in Nov. The third party consultant is supposed to get in touch with me to schedule the time. Maybe DVC is finally getting serious about adding this feature to the website? Has anyone else received a call to participate in a study like this? __________________

10-19-2009, 09:05 AM	#2
keishashadow Proud Redhead When you gotta go, you gotta go ... it's a girl thing Hmmm, I lust I TOLD YOU SO! Join Date: Dec 2004 Location: Pittsburgh Posts: 18,580	very interesting test group, wish we were included __________________ Will trade 'nanners taken in trade by the Tag Fairy for your tag for tags!

10-19-2009, 09:15 AM	#3
twinklebug Dreaming in Mickey Vision Too bad I wasn't 20, oh, I mean 3 years younger Join Date: Mar 2005 Location: Left my heart in WDW, if found please leave at WL frontdesk Posts: 6,354	Oh man - I wish they'd test in the MA area. I'd love that job. I'd break it - hehe. __________________ .......... ....

10-19-2009, 09:37 AM	#4
colonialtinker You may not see much in a small town, but what you hear makes up for it!! Join Date: Dec 2007 Location: Small Town, VA Posts: 877	I wish they would call me, I would love to test their system. Too bad I'm not in the test area. __________________ MeDH DD

10-19-2009, 10:29 AM	#5
hakepb DIS Veteran Join Date: Apr 2008 Posts: 3,219	Make sure you test reserving the various BCV 2BR categories (il.e some with dual-queen? or how does that go?) What other things should the OP "Test"? __________________ "Home is where you stay when you are not at Disney World." - DS5

10-19-2009, 10:58 AM	#7
kmcrosby Earning My Ears Join Date: Mar 2003 Location: Coppell, TX Posts: 67	Thanks for the suggestions. Any other options that you'd like tested, please let me know. I'll try and post a report after the test is finished. __________________

10-19-2009, 11:28 AM	#9
dallastxcpa DIS Veteran Join Date: Apr 2004 Location: Lewisville, TX Posts: 1,911	I also received a call yesterday. They said either myself or my husband could attend. Should be interesting. __________________

10-19-2009, 11:48 AM	#10
islandtimect DIS Veteran Join Date: Aug 2007 Location: CT/FL Posts: 717	What phone number did they call you from?? I keep getting calls from Texas ph # 972-655-5216 and checked online and maybe it's a telemarketer. I haven't picked up yet, but if it's DVC I will! __________________ Marie owner - AKL:2007, BLT:2009

10-19-2009, 11:51 AM	#11
dallastxcpa DIS Veteran Join Date: Apr 2004 Location: Lewisville, TX Posts: 1,911	No, it was a 407 number. I normally don't answer calls from numbers I don't know, but when I saw it was from Orlando I thought, "This could be interesting." __________________

10-19-2009, 01:35 PM	#12
kmcrosby Earning My Ears Join Date: Mar 2003 Location: Coppell, TX Posts: 67	I didn't check the caller ID number. My DD answered the phone and the caller ID did say Disney Vacation Club, not a third party. __________________

10-19-2009, 01:59 PM	#13
Sammie DIS Veteran Join Date: Aug 1999 Location: Fantasyland Posts: 19,347	Interesting, I hope if they implement it, it works better than Disney Reservations online and dining.

10-19-2009, 03:03 PM	#14
TinkGirl DIS Veteran Join Date: Jan 2006 Location: Flower Mound, Texas Posts: 680	I got the call yesterday too. My husband passed me the phone since I'm our planner. I wanted to participate, but I am a teacher and really can't go to Irving in the middle of the day. My husband said yes. The caller said someone would be calling him to see if he qualifies as a participant. He said they asked questions about his computer skills. __________________ TinkGirl July 2013 - first cruise ever on Disney Dream January 2013 - Villas at Wilderness Lodge June 2012 -Hard Rock Hotel Universal , Kidani Village, Bay Lake Tower March 2011 - Hilton Head June 2010 - Bay Lake Tower BCV - 3/09, AKV - 6/08, SSR - 1/07, BWV - 6/06, SSR - 1/06, POR - 1/05, 1/04, 6/02, 6/00 Off-property - '91, '85, '77

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