I'm gonna sound like a cheapskate, but need some imput.

[mousetravel]

I had an issue with a restaurant's food and they said they would refund my money. Now they're giving me the run around.

Here's the deal: My friend and I called in an order. She went to pick it up. I didn't know the total, I just sent $20 with her. After receiving the food, I was highly disappointed with the quality and the price. I did not touch the food, eat it, or even breathe on it. I immediately called the restaurant. They told me the manager wasn't in and I explained the situation. She told me the manager was the only one that could get into the register to do a refund. She assured me that they WOULD give me a refund, but I had to take the food back & the manager would call me the next day. So I took everything back and left my phone #.

So the next day came & they didn't call, so I called there. Lady said manager said she couldn't do a refund, but they would cook me another order. First of all, there is NO WAY, I would trust them touching my food again. So I told the lady I would just call the corporate office and see what they recommend for me to do. I haven't called yet, but plan to today.

Any advice?

[TinknBellesMom]

I did not touch the food, eat it, or even breathe on it.

I guess I'm confused. How did you know you didn't like it if you didn't even taste it?

Sorry, I don't have any real advice for you except to just call and tell them why you didn't like their food and that you would like a refund.

[mousetravel]

Originally Posted by TinknBellesMom

I guess I'm confused. How did you know you didn't like it if you didn't even taste it?

Sorry, I don't have any real advice for you except to just call and tell them why you didn't like their food and that you would like a refund.

It was the "quality" of the food that I had the compliant about. The fries looked hard & dry, the burger was just nasty looking like it had been just thrown together by a 2 year old.

I did call them and they did offer the refund, now they're saying they can't refund the money. So now I'm out $14 and the food.



ETA: The price issue I had was that they charged $4.89 for an egg sandwich! Two pieces of bread and one fried egg on top!

[rgf207]

I had a similar issue with a restaurant. They made my food totally wrong and items were missing. They also didn't give a receipt. I called the store and they refused to give a refund or replace my order because I could not provide a receipt. So I called the corporate office. I received a call from the general manager. I got a refund.

[luvdzne]

Originally Posted by mousetravel

It was the "quality" of the food that I had the compliant about. The fries looked hard & dry, the burger was just nasty looking like it had been just thrown together by a 2 year old.

I did call them and they did offer the refund, now they're saying they can't refund the money. So now I'm out $14 and the food.

You paid $14 for a burger and fries?!? For $14 it had better be the best damn burger in town! I would call corporate and complain!

[JR6ooo4]

it is very common for restaurants to offer different food instead of a refund.

If it is owned by big corporate then they should be willing to refund the money so they will not get "told" on. you might have to push a little hard.
Mikeeee

[Uuaww]

Originally Posted by luvdzne

You paid $14 for a burger and fries?!? For $14 it had better be the best damn burger in town! I would call corporate and complain!

You have obviously never lived in the Caribbean... that is normal.

[NEVERENOUGHWDW]

Originally Posted by TinknBellesMom

I guess I'm confused. How did you know you didn't like it if you didn't even taste it?

Sorry, I don't have any real advice for you except to just call and tell them why you didn't like their food and that you would like a refund.

I was thinking the same thing.....how did you now you didn't like it?

That price is not outrageous here but that really isn't the point. I would think you would know the cost before placing an order.
Also what does an egg sandwich have to do with you not liking your burger (that you never tried)?

[sbell111]

None of that matters.

They told her that if she took it back, they would refund her money the next day. Now they want to deny her what they promised her.

At this point, it's not really about bad food or fourteen dollars. Call corporate and see what happens.

[TangaroaTiki]

$14 would not be worth my time after several phone calls/days

I would forget it and never go back

[happygirl]

Originally Posted by mousetravel

I had an issue with a restaurant's food and they said they would refund my money. Now they're giving me the run around.

Here's the deal: My friend and I called in an order. She went to pick it up. I didn't know the total, I just sent $20 with her. After receiving the food, I was highly disappointed with the quality and the price. I did not touch the food, eat it, or even breathe on it. I immediately called the restaurant. They told me the manager wasn't in and I explained the situation. She told me the manager was the only one that could get into the register to do a refund. She assured me that they WOULD give me a refund, but I had to take the food back & the manager would call me the next day. So I took everything back and left my phone #.

So the next day came & they didn't call, so I called there. Lady said manager said she couldn't do a refund, but they would cook me another order. First of all, there is NO WAY, I would trust them touching my food again. So I told the lady I would just call the corporate office and see what they recommend for me to do. I haven't called yet, but plan to today.

Any advice?

I think it seems weird you didn't even try it. You were told the manager was the only who gives refund. So they person telling you that would get a refund was in the wrong so had no right to tell you that since she wasn't a manager.

[luvdzne]

Originally Posted by Uuaww

You have obviously never lived in the Caribbean... that is normal.

Nope! A really good burger around here is $9 tops!

[JustMickey]

The first person you spoke to seemed to be just a host or a similar position. They probably just assumed that a refund would be given but really had no right to assure a guest that it would. However you knew you weren't speaking to a manager so I guess you should have taken the her words with a grain of salt.

The price they charge is what they charge. If you didn't know it would be so expensive, now you know and you've learned your lesson. I would never expect a restaurant to refund my money for food that is now wasted just because I felt like it was too expensive. If there was a quality issue, then the restaurant did offer to re-do your meal which seems ok to me.

[terri01p]

Call corp. office explain the situation and get your money back...done and done.

[bicker]

Originally Posted by mousetravel

Any advice?

Don't eat there again.

Originally Posted by sbell111

They told her that if she took it back, they would refund her money the next day. Now they want to deny her what they promised her.

Don't ever believe anything until it is put in writing. There are any number of likely scenarios, such as there being a misunderstanding, or the person who said such at thing was not authorized (and no, there is no automatic agency established between a line worker and an employer), etc. What was said on the phone is practically meaningless, unless there is a recording.

All that matters is that the customer wasn't happy, and so now question is what, if anything, the company will do to make the customer happy.