Italy: Viva Italia Meets Thread

[sayhello]

Originally Posted by AquamarineSteph

It was fantastico until I tried to call the number given to me by our guide to locate my email post-trip survey. I've been on hold for over 15 minutes with the same quarter of a song playing over and over and no idea if anyone is ever going to take my call to ask my question.

I hate to sound negative. It would be a shame to end the experience on a negative impression. I'm just glad this is a toll-free number.

I'd wait a few days. The new itineraries come out in 2 days, so it's possible they are short-staffed while people are being educated about the new & changed itineraries and other activities surrounding the 2014 release.

Sayhello

[AquamarineSteph]

You're probably right. Thanks!

[wdwtheplacetobe]

Originally Posted by AquamarineSteph

It was fantastico until I tried to call the number given to me by our guide to locate my email post-trip survey. I've been on hold for over 15 minutes with the same quarter of a song playing over and over and no idea if anyone is ever going to take my call to ask my question.

I hate to sound negative. It would be a shame to end the experience on a negative impression. I'm just glad this is a toll-free number.

Hey Steph! Sam told me that it was ONE survey per family....did your honey get one???

We're going to do ours together in a few days...

[Bobo912]

Originally Posted by AquamarineSteph

It was fantastico until I tried to call the number given to me by our guide to locate my email post-trip survey. I've been on hold for over 15 minutes with the same quarter of a song playing over and over and no idea if anyone is ever going to take my call to ask my question.

I hate to sound negative. It would be a shame to end the experience on a negative impression. I'm just glad this is a toll-free number.

Just curious - why did you have to call to get the survey? That is the one thing we did get on time after our latest trip.

[AquamarineSteph]

Originally Posted by wdwtheplacetobe

Hey Steph! Sam told me that it was ONE survey per family....did your honey get one???

We're going to do ours together in a few days...

I did all the arrangements. They only have my email.

Originally Posted by Bobo912

Just curious - why did you have to call to get the survey? That is the one thing we did get on time after our latest trip.

The Adventure Guide for our trip told me to call.

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Update: I will spare you the actual back and forth of the conversation, but after first telling me that it was my own fault because I hadn't signed a release to have them communicate with me (and, yes, I had, months ago), the same Adventurista called me back to say that the survey had already been sent to me before I called them. He read out the email address of record to me, and the email address was wrong by one letter.

So now I should receive a survey when they send out the next bundle, maybe on Friday or Saturday. We'll see. It happens. If I don't receive an official survey this weekend, I'll just make up one and send it to them myself. ;-)