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Old 06-18-2014, 04:57 PM   #1
A&M's Mommy
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Was asked at Studios if my son has autism

We arrived at Disney today and went to Hollywood Studios after check in. We went to guest services right inside the park entrance to ask for a DAS for my son who is on the spectrum. I started to explain his needs, as I have read that is the best way to let the CM know what accommodations he needs. I got as far as "he gets anxious and agitated if he is waiting in a long line with crowds around him" when the CM interrupted me and asked "Oh, so he has autism?" I was shocked and sputtered, yes a form of it and off he went to get an iPad to take his picture. Is this common? I was so taken aback by his question, I didn't know what to say.
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Old 06-18-2014, 05:00 PM   #2
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No, the CM should not have asked that.

Not to excuse the behavior, but there are a lot of "new" GS CMs right now.

Hopefully one of the others there heard it and will address it with him...

If you feel it is worth your time, you can either revisit guest services and ask for a lead or send an email about it.
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Old 06-18-2014, 07:45 PM   #3
lost*in*cyberspace
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I don't understand why this was offensive or a problem. Am I missing something? You got your DAS without having to give a long explanation.
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Old 06-18-2014, 07:48 PM   #4
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That is definitely not the norm. Perhaps the CM has a family member on the spectrum and just opened their mouth without thinking??? I don't know....
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Old 06-18-2014, 07:49 PM   #5
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I wouldn't find it offensive, but the CMs should not be asking about actual medical conditions.
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Old 06-18-2014, 07:53 PM   #6
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Quote:
Originally Posted by lost*in*cyberspace View Post
I don't understand why this was offensive or a problem. Am I missing something? You got your DAS without having to give a long explanation.
Yeah I don't why this is such a big deal to some people, like what if the person had given a description of someone being Deaf and the CM said Oh there deaf? would that be an issue? Or if they said oh there blind after being told they have vision problems?
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Old 06-18-2014, 07:55 PM   #7
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I don't see it as a big deal to be honest but the CMs usually don't do it so I would have been surprised.
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Old 06-18-2014, 09:10 PM   #8
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Quote:
Originally Posted by aaarcher86 View Post
I wouldn't find it offensive, but the CMs should not be asking about actual medical conditions.
Agree.
Asking for the diagnosis gets into issues with the ADA. They are allowed to ask what needs a person has, but are not supposed to ask what the diagnosis is.
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Old 06-18-2014, 09:13 PM   #9
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Quote:
Originally Posted by SueM in MN View Post
Agree.
Asking for the diagnosis gets into issues with the ADA. They are allowed to ask what needs a person has, but are not supposed to ask what the diagnosis is.


Also agree but sounds like they were trying to be helpful.
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Old 06-18-2014, 09:18 PM   #10
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Also agree but sounds like they were trying to be helpful.
I would agree that the CM was probably trying to be helpful - kind of cut to the chase and save some time, but they still are not supposed to ask.
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Old 06-18-2014, 09:30 PM   #11
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My son is on the spectrum as well, he is diagnosed with a ton of things but officially his diagnosis states PDD NOS, it means he's on the autism spectrum but high functioning and not sure where to categorize him. When describing it to others I'm often asked if he's autistic...well he's in the autism spectrum so I guess he is to a certain degree but I don't even know what degree that is. I don't get offended by that question because autistic children have such a broad range of disabilities, even at Disney World I don't think it would bother me but it might strike a nerve with my son. We've never called him autistic to his knowledge, even though he's 11 he doesn't understand, so it could possibly cause an issue with questions arising from him. He probably shouldn't have asked if you child was standing right there but if not I don't think he was being offensive. Often times I've opened my mouth before I completely thought it through! I hope he enjoyed his day just the same!!
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Old 06-19-2014, 03:42 PM   #12
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In this case I'm sure the CM had good intentions, but we all know what the road to heck was paved with, which is why the ADA is worded the way it is.

So, it doesn't matter if no harm is done in one particular case - that doesn't mean everybody doesn't have to learn to follow the rules. All those other cases matter, too.
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Old 06-19-2014, 03:52 PM   #13
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Quote:
Originally Posted by dizzydrop View Post
My son is on the spectrum as well, he is diagnosed with a ton of things but officially his diagnosis states PDD NOS, it means he's on the autism spectrum but high functioning and not sure where to categorize him. When describing it to others I'm often asked if he's autistic...well he's in the autism spectrum so I guess he is to a certain degree but I don't even know what degree that is. I don't get offended by that question because autistic children have such a broad range of disabilities, even at Disney World I don't think it would bother me but it might strike a nerve with my son. We've never called him autistic to his knowledge, even though he's 11 he doesn't understand, so it could possibly cause an issue with questions arising from him. He probably shouldn't have asked if you child was standing right there but if not I don't think he was being offensive. Often times I've opened my mouth before I completely thought it through! I hope he enjoyed his day just the same!!
At my sons school-a red dot next to their name signifies special needs.
Supposed to be discreet!?
My ds is not impressed by this at all.
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