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Old 06-11-2014, 11:05 PM   #1
laxbr0
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Journey into Imagination and lack of Wheelchair accessible vehicle..

So the other day i was just walking into EPCOT and going to go onto figment one of my favorite attractions.. the family infront of me.. had a wheelchair in their party.. when all of a sudden the CM asked if they can transfer.. to which the man said no... the CM tried explaining that they could take the wheelchair up to the vehicle and transfer that way.. but there was no way he could do that.. the guest went on saying about how it used to be accessible... which the CM could only reply, "Yes it used to be that way but unfortunatley its down for months.. and it is being worked on.." now he did look upset about it.. while the guest just went about his day.. so my question is what can disney do better when situations like this come up? i was just utterly shocked they havent changed the map yet.
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Old 06-11-2014, 11:44 PM   #2
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I remember when the accessible boat was added to DL's Jungle Cruise, and pretty soon after was frequently unavailable. Even now I think there's only 4 rides in that park that have a specialized wheelchair vehicle, so 1 unavailable has an impact. But what is Disney realistically going to do if the accessible vehicle needs to be repaired, refurbed or improved? It's not like these are off the shelf rides and they can call the manufacturer and order a replacement vehicle. I think we've learned by now that the only thing that happens overnight at Disney is a price increase.
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Old 06-12-2014, 06:17 AM   #3
SueM in MN
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Quote:
Originally Posted by laxbr0 View Post
So the other day i was just walking into EPCOT and going to go onto figment one of my favorite attractions.. the family infront of me.. had a wheelchair in their party.. when all of a sudden the CM asked if they can transfer.. to which the man said no... the CM tried explaining that they could take the wheelchair up to the vehicle and transfer that way.. but there was no way he could do that.. the guest went on saying about how it used to be accessible... which the CM could only reply, "Yes it used to be that way but unfortunatley its down for months.. and it is being worked on.." now he did look upset about it.. while the guest just went about his day.. so my question is what can disney do better when situations like this come up? i was just utterly shocked they havent changed the map yet.
We were told when we came up to the exit that the wheelchair accessible ride car was not available.
Yes, it is disappointing when the wheelchair accessible ride car is not available, but there is nothing we can do about it. Getting upset would not do anything except make a disappointing situation into a bad situation.

We were told about it just before we entered the line, so we didn't waste time in line waiting for something that would not work out for us.
If we had used a Fastpass Plus selection for it, we could have switched to something else. And if we couldn't find something to switch to, I suppose we could have gone to a Guest Relations to see if there was anything they could do to help (since we wasted a Fastpass Plus selection on something we should have been able to ride, but couldn't because if an issue with the ride).

I don't see that Disney could have done anything better in this situation. They alerted the guest that the accessible vehicle was not available and explained the options. After that, it was up to the guest to decide whether or not they could use that option.
As for the map, if it was never going yo be available again, yes it should be removed. But, this is a temporay problem (even if it's months), so I would not expect it to be removed from the map. Removing it and not putting it back would be worse.

As SMD posted, it's not like they can just call up and enter a replacement or go into a store and buy another.
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Last edited by SueM in MN; 06-12-2014 at 06:39 AM.
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Old 06-12-2014, 08:16 AM   #4
Michigan
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Quote:
Originally Posted by SMD View Post
I remember when the accessible boat was added to DL's Jungle Cruise, and pretty soon after was frequently unavailable. Even now I think there's only 4 rides in that park that have a specialized wheelchair vehicle, so 1 unavailable has an impact. But what is Disney realistically going to do if the accessible vehicle needs to be repaired, refurbed or improved? It's not like these are off the shelf rides and they can call the manufacturer and order a replacement vehicle. I think we've learned by now that the only thing that happens overnight at Disney is a price increase.
Most accessible rides have backups so I wonder if the manufacture of that ride maybe is not in business anymore. There are two accessible jungle cruise boats (Wanda & Bertha). They used to have 2 accessible vehicles on buzz now they only have one and use the other as an emergency backup.
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