Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > disABILITIES!
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 03-17-2014, 07:10 PM   #1
Calliaz
DIS Veteran
 
Calliaz's Avatar
 
Join Date: Sep 2005
Location: Southwest
Posts: 669

Bad Hacienda de San Angel Allergy Experience

We just returned from the World and I wanted to let people know about the negative experience we had at this restaurant with my milk-allergic son. I know this is not an official Disney restaurant, but I thought they would do better than they did. Overall, we had a really bad waiter, so that might have affected the experience.

We arrived and I told the waiter right away about the allergy. He said he'd check with the chef. No one came out. The waiter returned and told us DS could not order 2 things (I can't remember what). DH and DS wanted to share the platter they have and we were told it was safe. They brought the food and the beans had cheese. There was also some sort of sauce on the corn they assured us was safe. They brought new beans. DS was also told he could have the churros. All night we were unsure because the staff seemed unsure and no chef came to talk with us. During the meal, DS got sick and stayed that way for a day (normal milk reaction). I am not 100% sure that this meal was the cause, but it is highly likely.

From now on we'll stick to the 100% Disney restaurants.
__________________
DH Me The Boy (DS 10)
Calliaz is offline   Reply With Quote
Old 03-17-2014, 08:05 PM   #2
mistysue
DIS Veteran
 
mistysue's Avatar
 
Join Date: May 2009
Posts: 1,894

I'm sorry you had to go through that.
Be sure to write to Disney, at the least they will probably contact the restaurant and it may help people in the future.
__________________
Me(33) DH(33) DD(11) DS(5) DS(3)

I like vacations.
mistysue is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 03-17-2014, 08:57 PM   #3
amykathleen2005
Wishing....
 
amykathleen2005's Avatar
 
Join Date: Dec 2006
Location: Ohio
Posts: 463

I wise move going forward would be to refuse to order until speaking to the chef yourself
__________________
Amy 26 DH 31
Band Trip-2004 Off-site
2007-All Star Movies
2011-Pop Century
May 2014-All Star Movies!
amykathleen2005 is offline   Reply With Quote
Old 03-18-2014, 09:30 AM   #4
MSSANDRA
DIS Veteran
 
Join Date: Sep 2006
Posts: 6,730

so sorry. Just as a side not however,the chief at RFC is better than many of the chiefs at WDW owned places. One trip she was the ONLY chief to go out of her way to make the meal special for DS. All kept him safe, but she did that in a special fun way.
MSSANDRA is offline   Reply With Quote
Old 03-18-2014, 10:00 AM   #5
PinkBudgie
Expert Disneyland Snowball Maker
I've been wearing my LGMH for several years now
 
PinkBudgie's Avatar
 
Join Date: Jul 2008
Location: N.California
Posts: 6,769

Hmm, we are eating there in June with my fish/shellfish allergy. The problem I have is that people assume if I'm not ordering fish, then I'm fine. But they forget about all the sauces "seasoned" with anchovies. Thanks for the heads up.
__________________
PinkBudgie is offline   Reply With Quote
Old 03-18-2014, 10:31 PM   #6
cynzilla
Syringomyelia.....not just a disease, but an adventure!
 
Join Date: Mar 2010
Posts: 252

2 years ago

I have milk allergy and I did ask to speak with the chef. I kid you not, he had NO IDEA what had milk and what didn't. Thought maybe was a language barrier and has the waitress translate in Spanish. I asked for just plain grilled chicken and rice, figuring how bad could it be? The chicken came covered in what looked like a queso sauce, I sent it back and it was brought out again by runner. When I sent it back, they had scraped the sauce off (as it was still visible when I flipped the piece over). I do not feel safe dining there again.
cynzilla is offline   Reply With Quote
Old 03-21-2014, 02:21 PM   #7
sleepingbean
DIS Veteran
 
sleepingbean's Avatar
 
Join Date: Dec 2006
Posts: 895

I'm so sorry you had that experience. We avoid the restaurants owned by that group for the very reason. I hope you had enough positive experiences that this won't mar your experience~
__________________

The Gluten Free Dairy Free Food We Ate in Disney World
We are NOT Disney People - The First trip report - Pt 1


sleepingbean is offline   Reply With Quote
Old 03-22-2014, 01:41 PM   #8
PinkBudgie
Expert Disneyland Snowball Maker
I've been wearing my LGMH for several years now
 
PinkBudgie's Avatar
 
Join Date: Jul 2008
Location: N.California
Posts: 6,769

Maybe I should bring some chef's cards in Spanish.
__________________
PinkBudgie is offline   Reply With Quote
Old 03-22-2014, 10:21 PM   #9
wendow
DIS Veteran
 
wendow's Avatar
 
Join Date: Feb 2012
Location: Colorado
Posts: 1,451

I'm sorry you had a bad experience and your ds got sick. I asked questions about this place a few years ago and learned they weren't very good with allergies so we stayed away. My ds has a milk allergy too. Not anaphylactic but he'd be sick for a few days. Not even worth dealing with at WDW.
__________________


me , dh , dd14 , dd11 , ds5 , ds3
wendow is offline   Reply With Quote
Old 03-23-2014, 06:44 AM   #10
pampam
DIS Veteran
 
Join Date: Aug 2003
Posts: 3,024

Quote:
Originally Posted by Calliaz View Post
We just returned from the World and I wanted to let people know about the negative experience we had at this restaurant with my milk-allergic son. I know this is not an official Disney restaurant, but I thought they would do better than they did. Overall, we had a really bad waiter, so that might have affected the experience.

We arrived and I told the waiter right away about the allergy. He said he'd check with the chef. No one came out. The waiter returned and told us DS could not order 2 things (I can't remember what). DH and DS wanted to share the platter they have and we were told it was safe. They brought the food and the beans had cheese. There was also some sort of sauce on the corn they assured us was safe. They brought new beans. DS was also told he could have the churros. All night we were unsure because the staff seemed unsure and no chef came to talk with us. During the meal, DS got sick and stayed that way for a day (normal milk reaction). I am not 100% sure that this meal was the cause, but it is highly likely.

From now on we'll stick to the 100% Disney restaurants.
I didn't know this. Does anyone have a list of restaurants that are 100% Disney or even a list of restaurants that are not Disney managed.
pampam is offline   Reply With Quote
Old 03-23-2014, 09:17 AM   #11
Grace&Carolinesmom
DIS Veteran
 
Join Date: Jun 2005
Location: Milwaukee, WI
Posts: 1,831

We also had a bad experience with the same restaurant group. They also run all the eateries at CSR. We will never stay at that resort again because of it. I don't know if it is a language barrier, a lack of urgency or a lack of knowledge It is a shame though because we loved CSR as a whole(although being a mod the rooms are a little small for the four of us) and we will not return because of the food allergy experience.
__________________
AMANDA

CR--May 2006 Poly--April 2007 Poly--April 2009
YC-- April 2010 CSR--Oct 2011 GF--July 2014
Grace&Carolinesmom is offline   Reply With Quote
Old 03-23-2014, 10:04 AM   #12
WheeledTraveler
DIS Veteran
 
Join Date: Oct 2007
Posts: 772

Quote:
Originally Posted by Grace&Carolinesmom View Post
We also had a bad experience with the same restaurant group. They also run all the eateries at CSR. We will never stay at that resort again because of it. I don't know if it is a language barrier, a lack of urgency or a lack of knowledge It is a shame though because we loved CSR as a whole(although being a mod the rooms are a little small for the four of us) and we will not return because of the food allergy experience.
I suspect it's a mix of all 3 problems. I haven't been to any of the EPCOT restaurants with someone with food allergies, but I have stayed at CSR with someone who is allergic to at least 5 of the top 8 (can have soy, wheat, and regular fish). We didn't have a choice as it was part of a larger event. This was years ago, now, so I'm sure all the staff has changed, but we mostly had a good experience. Most of our food came from Pepper Market and when we went the first night we did talk to a chef who, among other things, mentioned that while at that time the PM mashed potatoes were safe for my friend, the ones from Maya Grill would not be as they used butter. We were definitely able to find her food (luckily meat & potato/another safe starch is the sort of meal she likes). We had one dinner at Maya Grill and the chef did come out to talk to us. Again, that chef mentioned that she couldn't have MG's mashed potatoes (I think she was able to have fries). The last night we were there, however, she went to get dinner on her own (I had a migraine) and at PM they'd run out of their own mashed potatoes. The chef on duty that night tried to convince my friend that the mashed potatoes from Maya Grill would be safe for her. Luckily, my friend stuck to what she'd been told by everyone earlier in the week and got some other starch instead. While she doesn't get anaphylaxis from milk, it would have been very unfun to travel home with the sort of reaction she would have had. I don't want to think about what would have happened if that had been the first night we'd gone to PM. Since the guy she spoke to the last night apparently tried to argue with her about whether the mashed potatoes from MG were safe, it's clear that he really had no clue that they weren't safe. I don't know if she asked to speak to a manager or not. If I'd been there, I would have, but she was pretty worried about me so was trying to just get back to the room ASAP. I have no idea whether there was any language barrier with the chef who didn't know correct info, but the other chefs sounded like native English speakers. Because of the event we were at, those were the only places she ate (most of our time was spent at WWoS and she'd pack lunch or someone would run down to McDonald's because she didn't trust the ESPN Zone with the limited time she had for lunches). It wasn't until after the trip that I found out that PM and MG weren't Disney owned. I've heard enough questionable stories since that, in her place, I'd now avoid CSR if there's any choice (the event we were there for also had a block of rooms at Pop, but due to a demo she was part of, she had to be at CSR in case they needed to use the conference space for rehearsals).
WheeledTraveler is offline   Reply With Quote
Old 03-23-2014, 10:14 AM   #13
grafxgirl
DIS Veteran
 
grafxgirl's Avatar
 
Join Date: Mar 2010
Location: Harpers Ferry, WV
Posts: 794

Did you make advanced dining reservations at the restaurant? Did you know that when you do make ADR's you can let them know at that point that you have someone with food allergies? When you do it this way, the note will be attached to all of your dining reservations so the wait staff and chef will be aware when you are seated. This is how we get the chef to come out and speak with us.

Unfortunately Disney does have a disclaimer on their website:

"Our restaurants will do their best to accommodate guest dietary requirements but cannot guarantee that they will be able to meet all requests.

Walt Disney Parks and Resorts will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, it is ultimately up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items. Walt Disney Parks and Resorts cannot guarantee that allergens may not have been introduced during another stage of the food-chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances."
__________________

grafxgirl is offline   Reply With Quote
Old 03-23-2014, 10:32 AM   #14
PinkBudgie
Expert Disneyland Snowball Maker
I've been wearing my LGMH for several years now
 
PinkBudgie's Avatar
 
Join Date: Jul 2008
Location: N.California
Posts: 6,769

It was my understanding that the reastuarants in the International section of Epcot were not Disney owned. But I don't know that for sure. We are only eating at two- this one and Via Napoli. I thought those sounded the safest for a fish allergy. This is why I'm not eating at Teppan Edo, I figured the chances of fish sauce were high and probably not a good idea to eat there with all the food flying around on the same cooking area.

I put my allergies on all my reservations when I made them, so we'll see.
__________________
PinkBudgie is offline   Reply With Quote
Old 03-26-2014, 10:26 PM   #15
PinkBudgie
Expert Disneyland Snowball Maker
I've been wearing my LGMH for several years now
 
PinkBudgie's Avatar
 
Join Date: Jul 2008
Location: N.California
Posts: 6,769

Wait a minute! I just found out there are TWO Mexican table service restaurants in Epcot and they are both called San Angel??!! How confusing! On the good side, I realized I'm not eating at the Hacienda but at the other one- San Angel Inn. Any expirence with that one with a food allergy?
__________________
PinkBudgie is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 06:11 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: