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Old 03-12-2014, 06:35 PM   #31
dvczerfs
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a lot of good points. my dd doesn't work in attractions but just being in the park, they make sure the person is ok and if any question, she would call for an alpha unit.(e.m.t.)
she also said its very hard. you want to help but you cant. she was working in tomorrow land one day and seen a kid crawling and jumping off a light pole stand. by the time she got over there, the kid fell on his head. blood every where.(parents didn't ask if there son was ok, they just kept yelling they were suing. good luck.)
they are required to say something for a safety issue.
she said she really don't touch anyone. sometimes little kids want to touch there costume or name tag and that's fine. she handles money. some people from other countries don't know our money, understandable, she will say $4.50 please and they hold the hand out with a wad of money. wont touch it. she will show them what they need.
its a ruff job. cms are a special group of people and I have a new respect for what each and every one of them do.
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Old 03-13-2014, 07:05 PM   #32
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Quote:
Originally Posted by JillyBean1899 View Post
It's misleading to say CMs can't assist a disabled guest. They can't transfer a person from a chair to a ride vehicle, or from a power chair to a manual one, but there are times when physical assistance can be provided. I've led blind guests to waiting areas after their parties got on a ride; the guest took my elbow and walked with me. I've also offered my hand as a stabilizer for people that may be a little unsteady (but not picking them up; just an extra balance point), or steadying something they're using for balance (like a ride vehicle's door) but like the CMs you encountered, we were taught to offer a hand out, never just grab someone. We also didn't move someone in a wheelchair unless we were moving them onto a ride vehicle where they would stay in their chair (like Kong, Quake, Jaws), or in cases where a party member didn't ride and they couldn't wheel themselves (like they were in a transport chair or the park chairs) to the waiting area, and only then with permission. We did have a little leeway in how we could assist, but we *NEVER* moved someone from one chair to a ride vehicle or back. I luckily never had anyone fall into a ride vehicle like someone mentioned happened to them on RnR, but I have helped up people that tripped over curbs or something.
I was wondering about this as I read this thread. Having arthritis in my knees, I sometimes move a little slowly and unsteadily as I get off rides. I remember, for example when exiting the Jungle Cruise, that the CM was nice enough to kind of hold her arm out for me to hold onto and steady myself just for a couple seconds as I was getting off the boat. (I was traveling alone). I'd hate to think I might have been getting her into trouble!
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Old 03-13-2014, 08:32 PM   #33
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I read a book (I believe it was Cast Member Confidential) by a man who was a photpass photographer in AK. He claims to have been fired for performing CPR on a guest that he witnessed collapse in the park. He stated that the termination happened because he acted outside the scope of his responsibilities and as a result, the children watching nearby did not see someone giving an elderly man CPR. They saw a photographer beating up an old man.
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Old 03-13-2014, 09:33 PM   #34
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The CMs were pretty lenient on helping me move my Wheelchair when I needed to transfer onto a ride.
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Old 03-13-2014, 10:47 PM   #35
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Quote:
Originally Posted by Simba's Mom View Post
I was wondering about this as I read this thread. Having arthritis in my knees, I sometimes move a little slowly and unsteadily as I get off rides. I remember, for example when exiting the Jungle Cruise, that the CM was nice enough to kind of hold her arm out for me to hold onto and steady myself just for a couple seconds as I was getting off the boat. (I was traveling alone). I'd hate to think I might have been getting her into trouble!
Don't worry.
That is regular operating manner for Jungle Cruise because it is a free floating boat.
They are allowe to offer an arm/hand for guests to hold onto at that attractions they can't transfer, pull or push guests though.
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The CMs were pretty lenient on helping me move my Wheelchair when I needed to transfer onto a ride.
They are allowed to move wheelchairs as needed to get them out of the loading area after the guest has gotten into a ride car and back again for the guest to get back in.

That is different than helping someone transfer.
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Old 03-18-2014, 06:51 PM   #36
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It's nice that some CMs are able to assist a person getting out of the ride by lending them an arm. My best friend has quadriplegic cerebral palsy. She's about 4ft.,11inches. But, she weighs over 100lbs. Her mom has a hard time lifting her because of health issues herself, and she doesn't want me, or my guy Dan to help her because of our physical disabilities. Dan is over six feet tall, but only has use of one arm. With me. It's my back issues.

When we were on a trip to Disney World with them in 2011. We all rode on Splash Mountain. At every ride where my best friend had to transfer out of her wheelchair. Her mom would try to recruit big strong guys from the line to come with us to help lift my friend in, and out of the ride. Including Splash. However getting off the ride was tricky because the guys that my friend's mom had recruited to help get her daughter out of the ride. They had gone off on their own, and so we held up the exit line until the cast member operating the ride had to call for the manager to help my best friend's mom get my best friend out of the ride. He was able to lift her since he was pretty big, and strong.

On the trip in January. I had a hard time getting out of some of the rides because of my scoliosis-affected back getting worse, and Dan practically almost had to lift me out from under my arms just to get out of the ride. I was able to assist some in the transfer. But, I never expected a cast member to help me. Although when we were at Space Mountain getting off the ride. A cast member bent down to me with her arm bent for me to grab onto. I didn't want to hurt her, so I just kind of crawled out of the ride, and then Dan helped me stand up.
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Old 03-18-2014, 07:03 PM   #37
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Also should a ride need to be evacuated due to an emergency. CM's are not permitted to assist. Depending on the attraction they need to call the fire department to evacuate a disabled guest.

My friend worked at Spaceship earth, which is essentially a set of stairs then a really long ramp that circles around and then a set of stairs down. I asked her what would happen if there was a fire or something and they had to evacuate someone who was disabled. She said they would have to wait for the fire department, they were not permitted to help.
The CMs at the Tower of Terror did that for me since I was the only wheelchair user on the ride when it broke down. They had everyone else get off except for my guy Dan, and me. They had us wait until the fire department came, and then the six firemen carried me down the stairs in their arms. There were three of them on each side of me.
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Old 03-19-2014, 12:39 AM   #38
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I would just like to add that I have an almost 6 year old daughter with cerebral palsy and on every trip to DisneyLand Paris (we live in London) the CMs have almost fallen over themselves to help her. From lifting her out of her chair and onto the ride (if I was just a second behind because I had been applying the breaks or grabbing my bag etc) to buckling her in or pushing her towards the correct area while we waited. We even had one CM wheel her onto the special boat on It's a Small World and then decide to come round on the ride with us. I am not sure whether it's because it's practically impossible to sue in Europe, whether it's a cultural thing or whether it's just left down to the discretion of CMs in EuroDisney. It could also be because she is a tiny little thing, either way although we never need any help with her as she has two full time carers it is lovely to visit somewhere that is so geared up to helping her enjoy the visit as much as an able bodied child and a world away from the other theme parks in England.
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Old 03-19-2014, 01:37 AM   #39
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Originally Posted by lelalittlelegs View Post
I would just like to add that I have an almost 6 year old daughter with cerebral palsy and on every trip to DisneyLand Paris (we live in London) the CMs have almost fallen over themselves to help her. From lifting her out of her chair and onto the ride (if I was just a second behind because I had been applying the breaks or grabbing my bag etc) to buckling her in or pushing her towards the correct area while we waited. We even had one CM wheel her onto the special boat on It's a Small World and then decide to come round on the ride with us. I am not sure whether it's because it's practically impossible to sue in Europe, whether it's a cultural thing or whether it's just left down to the discretion of CMs in EuroDisney. It could also be because she is a tiny little thing, either way although we never need any help with her as she has two full time carers it is lovely to visit somewhere that is so geared up to helping her enjoy the visit as much as an able bodied child and a world away from the other theme parks in England.
I wish it could be that way in America but ambulance chasers have made it nearly impossible to do anything without getting sued. I read an article the other day about a guy in a wheelchair that sued Disney and won $8000 because he was stuck on IASW for 30 minutes, he said he had an anxiety disorder and he was traumatized by it. It's a no win situation because no matter what they do they get sued, if they do something and someone gets hurt they face a huge lawsuit but if they do nothing they face a lawsuit for not helping.

I worked at a local amusement park during the summer when I was in college (15 years ago) and even then we had a very similar rule, we could offer a hand to stabilize someone while they got into or out of the ride vehicle but under no circumstances were we to lift or move a guest, immediate termination if we did. There were times it was heartbreaking standing there watching someone struggle to get off a ride and not being able to lift a finger to help them!
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Old 03-19-2014, 11:41 AM   #40
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It's sad that the CM's can't help....it's sad that we have be come so sue happy in this country that we are afraid to help 1 another an even more so Disney CM's are told if they do so they will lose their job.

Last summer I was at Epcot world showcase Germany I think in bathroom waiting for the handicapped stall there was a couple ladies there waiting for another lady an she was taking so long they was asking if she was OK. Come to find out the lady's husband had asked them to help her in the bathroom.

OMG NO WAY! There is a reason Disney has those family restrooms NO WAY would I ever agree to help someone like that....I would be so afraid of getting sued!

It's very sad we have to live like this afraid to help one another or even not being allowed to help.
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Old 03-20-2014, 11:39 AM   #41
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I say it is okay to at first let the person take his time and extricate himself from the situation on his own..

Now, the CM could have put in a call for EMTs and if they arrive before the person got out then the EMTs can render assistance.

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