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Old 02-01-2014, 08:42 PM   #1
HLAuburn
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Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 4,183

Food Allergy Incident - Margaritaville

Tonight we had dinner at Margaritaville at Universal City Walk. We informed the waitress about DDs egg allergy and asked her if the crab dip appetizer contained eggs. She checked with the chef and came back to tell us it was fine. By that time, DD had looked over the kids menu and we had another question, so the waitress asked the chef to come out. He addressed the kids menu item and then I asked again if the dip was OK and specifically asked about mayonnaise and he assured me it was fine.

So you can see where this is going! Fortunately DDs allergy is just "GI" so once she vomits she's usually OK, but within a few minutes of eating it, she knew. (We made it to the bathroom.). When I told the waitress, the manager came over and said she'd "double check" and sure enough, she came back and said the recipe had changed and that it contained mayo. She apologized and the waitress apologized, but the chef, who really was at fault, never came back to the table.

I read reviews that this restaurant was very good when it came to allergies, so it was disappointing that they took it so lightly. What if it was someone who had a severe reaction? We jokingly said "this would never happen at Disney...", but the truth is, it wouldn't have! It's easy to get spoiled with the amazing way Disney handles allergies, but honestly, every place should take it as seriously as they do.
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