DVC RESALES
DVC RESALES

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Old 09-04-2013, 12:31 PM   #16
LSchrow
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we've had about 7-8 guides since 1999 - joan hill has been our guide for the past few years.
she is one of only 2 guides that called us every WDW DVC vacation. dorky, i know, but we look forward to it

while we have no plans to buy more points, all of our dealings with her have been exceptional
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Old 09-05-2013, 05:29 AM   #17
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Originally Posted by Nhowe View Post
Nick Tamberrino is great! Not at all pushy or sales-y. Great at returning DH's phone calls.
This is our friends guide and they love him too, in fact they even set up a meeting for us so we could talk about buying with him however he told us a few things to persuade us to buy direct rather than resale, things I knew to be untrue (like that disney were buying ALL resale including AKL) so I'm not keen. We since bought AKL resale
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Old 09-05-2013, 06:42 AM   #18
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Jim McCoy! Can't say enough great things about him. First began talking to him in 2001 although we ended up not purchasing until 2004. Original contract plus 3 (4?) add-ons.
Jim is also our guide. We first met Jim seven years before we purchased (OKW stay in 1998). We have added on twice with Jim. Love him.
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Old 09-05-2013, 07:45 AM   #19
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The two times we bought direct (2002 and 2007) we bought from a pleasant old gentleman called Marshall Sutton I believe. Unfortunately he passed, and we've probably had 3 or 4 guides since then, but never met any of them, nor have we ever received any phone calls upon check-in. The roulette wheel turns....
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Old 09-05-2013, 10:08 AM   #20
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Jim is also our guide. We first met Jim seven years before we purchased (OKW stay in 1998). We have added on twice with Jim. Love him.
Jim is our guide as well and I would highly recommend him to anyone. To say he is a true gentleman is an understatement.
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Old 09-06-2013, 04:20 PM   #21
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Have absolutely no idea who my guide is and have never received a courtesy call or email or voice mail from he/she.
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Old 09-06-2013, 09:35 PM   #22
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Well I am in California so I'm not sure that this will help but my guide is Tony Tatad and he is amazing! He has been so helpful and was willing to happily answer my questions when I was considering buying in the first time. I literally called him everyday for almost a week. BAHA!

He worked with me to plan my first big vacation and when we realized I didn't have enough points to do exactly what I wanted he never even mentioned adding on. I did! He has never been pushy or pressured me at all. HE'S WONDERFUL!
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Old 09-06-2013, 10:07 PM   #23
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We're on our third guide... Anyone know if Tony Heard is still there?
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Old 09-07-2013, 06:36 AM   #24
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I placed a call to my guide 3 days ago and still have not gotten a call back. No very pleased thus far with her.
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Old 09-07-2013, 06:37 AM   #25
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Well I am in California so I'm not sure that this will help but my guide is Tony Tatad and he is amazing! He has been so helpful and was willing to happily answer my questions when I was considering buying in the first time. I literally called him everyday for almost a week. BAHA!

He worked with me to plan my first big vacation and when we realized I didn't have enough points to do exactly what I wanted he never even mentioned adding on. I did! He has never been pushy or pressured me at all. HE'S WONDERFUL!
Is your guide based out of Disneyland? What is his number, I do not like the one I am dealing with now, can't get a hold of her. Seems like unless I am buying Aulani she doesn't want to deal with me.
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Old 09-07-2013, 01:07 PM   #26
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Is your guide based out of Disneyland? What is his number, I do not like the one I am dealing with now, can't get a hold of her. Seems like unless I am buying Aulani she doesn't want to deal with me.
Yes he is We actually go and see him from time to time when we are in the area. Baha. I will PM you right now with his number He has helped us with out trip to Europe through RCI and we are planning a cruise and WDW trip in 2016 so he said when we are ready to book that to come see him so he can walk us through the whole process! You will love him!
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Old 09-07-2013, 07:15 PM   #27
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No disrespect, but you do know that Disney uses a software to generate those "reminders" upon check in, right? Your guide will get a message every time his / her client checks in. With that message, they are expected / advised to give you that sales pitch call.
This may very well be the case, but our "old" guide, Derek Deboer, never missed calling to welcome us home. And it never struck me as a sales pitch. Since DVC closed Doorway to Dreams at Woodfield, and assigned us a new guide, we don't get welcome calls on vacation anymore. So just the fact that the guide gets an automated reminder, doesn't mean they'll take the time to call. I always appreciated it. Oh and our new guide is Lisa something or other...she's based in CA, and I heard from her once when I was considering a VGF purchase.
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Old 09-09-2013, 04:26 PM   #28
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My guide's name is Tod Bearding he is simply amazing. I have bought 700 direct points from him, his service is really over the top.
Todd Beardon rocks!!!! He's always prompt in returning calls, getting questions answered and helping us with many different scenarios. We have closed 6 contracts with him and not one hiccup!!!

I also will add he calls to greet us while at WDW and has never given us a sales pitch!!


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Old 09-13-2013, 11:41 PM   #29
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Best guide ever!

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Originally Posted by Lisa Poppins View Post

Hi Everyone!
Just a quick question about your guides? I was wondering if anyone out there had a guide they really liked ? If so could you pass their name along? I had the same guide,Michael Cramer, for the past 7 years. I really liked him. He was always their to answer any questions and he often called us with updates on latest DVC info. The best part was that he was never pushy or waisted my time with nonsense sales pitches. I'm looking to request a new guide with these qualities. Any help would be appreciated


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Old 09-14-2013, 07:49 PM   #30
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Bernard Lebeaupin- he's been my guide since 2003. He's great!
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