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Old 02-11-2013, 05:48 AM   #31
sephorachick
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When I worked there I enjoyed getting them. Our name went into a drawing for prizes. I never won anything but I liked the recognition.

I also got Applause o grams often as well. Here is a picture & story about mine:

http://yohoyohobloggerslifeforme.blo...tar-award.html
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Old 02-11-2013, 06:28 AM   #32
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I spent over an hour on the phone booking a trip a few years and the infinitely patient CM on the phone looked up so many scenarios for us as we tried to figure out the best way for our party of 5 adults with two special needs adults could travel best together. We looked at suite, separate rooms, separate resorts and about a million other ideas. We talked about GAC and how to get them. She was so patient, so helpful, so polite that I took down her name. (Yes, I know it's not her real name) and wrote a long email talking about how grateful I was for her help. I try to do this anytime I receive great service.

Down the way in the trip planning I heard from her via PM on this board saying "I think I spoke with you" and indeed she had and she told me that she'd been recognized, received a really neat pin, was recognized in the meeting and I was glad I'd done it.

The email took a few moments to write but she helped me plan a trip that made a big difference to a special family member.

That said, is an email the best way? I know in that case it was but last week I was in the Disney Store and I got into a great conversation with a great employee there who again was going out of his way to help me, checking stock in the back, etc. How do you compliment someone in that capacity?
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Old 02-11-2013, 07:39 AM   #33
Cheshire Figment
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Quote:
Originally Posted by Mom2six View Post
If you wanted to write an email about a super great CM, where would you send it?
WDW Guest Communications
PO Box 10,040
Lake Buena Vista, FL 32830-0040

or

wdw.guest.communications@disneyworld.com

Make sure you include the date, time, park or resort (and location) and cast member name from the name tag. The office that gets these can research to see exactly who the Cast Member was, and will send the correspondence, through managerial channels, to the direct supervisor of the CM. Usually a copy will also go in the personnel records.

Often, favorable comments will be read at a pre-opening team meeting.
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Old 02-11-2013, 07:51 AM   #34
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We had two really amazing CMs on our last trip. I sent an email when I got home and a day or two later I recieved a phone call and I'm hoping those two CM's got recognized.

I'm glad to hear that they most likely got some sort of recognition from that call, you never quite know if the person actually finds out you were so pleased with them.

Their photos are in our family scrapbook from that trip. The time we spent with them really added to the magic we felt!
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Old 02-11-2013, 09:18 AM   #35
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Quote:
Originally Posted by wilkeliza View Post
Sorry I should have phrased that as maybe the GR was unsure what to do or maybe it is a new policy to just use 4KB that I'm unaware of. I just know as a non-GR CM we are told we can't write 4KB through hearsay (or at least thats what our Epcot attractions WS managers have said). We actually have to see the going above and beyond to give them out. Also I know the few times as a guest before I was a CM when I went to GR we were give AOG to fill out when we said we wanted to highlight an amazing CM.
I hope you didn't think my previous comment was rude, it wasn't meant to be! I could just see a guest coming in after reading this thread wanting to leave an AOG and being upset if I filled out a 4KB instead. I don't even know that we have any AOGs. We were told to take down any comments then fill out a 4KB and put recognized by guest per (park) GR.
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Old 02-11-2013, 02:30 PM   #36
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I just wanted to thank all of the Cast Members who responded to my question!

Based on your responses,I will definitely be stopping by GR whenever I receive Great Service from a CM!

Walt Disney said it best:

"You can design, create and build the most wonderful place in the world. But it takes PEOPLE to make the dream a reality"
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Old 02-11-2013, 10:25 PM   #37
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I have never NOT received awesome service throughout the parks. The CMs always make every effort to fulfill any reasonable request and go the extra mile, even when not asked. I have spoken to the manager of each of these CMs and was asked to fill out a card for one at POR, which I was more than happy to do. After reading these responses from the CMs, I am afraid I didn't do enough, that I didn't go the extra mile for them that they went for me.

There was "James" at the HM who was just an awesome CM. I struck up a conversation with him outside, waiting in line. James took pains to explain the HM expansion and filled us in on the FLE. There were a few other tricks and stories James shared with us that just made us feel so much a part of the WDW magic. We will always be grateful to James. But I never spoke to his manager or anything. This guy just did what he did because he loved to make people happy, and I don't know, but that kind of thing should be acknowledged by management.

Anyway, I am happy to now know there are steps that can be taken beyond simply telling a manager about a wonderful experience with a CM. Only problem now is I'll be writing letters for three weeks after I come back from every trip.

Thank you ALL so very, very much for everything you do for us. You really are the MAGIC!
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Old 02-23-2013, 06:18 AM   #38
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This is a great thread!

Question for CMs: Im sure that throughout the course of my day I'll come across many wonderful CMs. Would it be wrong to request to take their picture so i can have their name for when i fill out the guest relations cards? On the one hand is either that or a notebook, and i would prefer a pic (w/ my phone) so i can more easily recall details of our interaction. On the other, can you say "staker-ish"? (Come on say it. Its fun to say)

Should I just come up straight up and say "I want to take your picture so i can remember your name latter for when i fill a guest relation card"? (That seems akward to me for some reason...)

Or should i try to play it off and try to take the pic all ninja style?, "what? Me? No ma'am. I wasn't taking a picture of your cleavage..."
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Old 02-23-2013, 07:15 AM   #39
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I'm enjoying this thread as well! I have had such great CM interaction and help that I too have emailed and written to corporate to express my thanks. I have received email responses, and also phone calls from someone at corporate who is speaking for Meg (Crofton). It pleases me to know that I have gotten recognition for these CMs who go above and beyond to make my stay even more magical.
I do have a question for you CMs: does it take a long time for our letters/emails, etc. to get back to you?
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Old 02-23-2013, 07:32 AM   #40
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I have been asked numerous times to take pictures with guests! This is one way to make it less odd, ask the CM to pose with you!
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Old 02-23-2013, 08:11 AM   #41
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Quote:
Originally Posted by dreamcruiser View Post
I do have a question for you CMs: does it take a long time for our letters/emails, etc. to get back to you?
I just (last week) received a letter from a guest I helped back in early 2012. Her letter was dated 4/30/12, so I'm guessing she didn't write until she had been home for 2 or 3 months.

Now, granted, the letter was sent to the GM of the resort I used to work at ... but since then, I've changed roles twice, and am now in a completely different department, so I can understand some additional time to get it to me.
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Old 02-23-2013, 11:27 AM   #42
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We had the most amazing photo pass photographer ever and I didn't even think of doing any of this. It has been a year and a half since our trip and I still think about how special she made our experience. I wish I knew her name so I could write a letter now! I guess there is no way I could track her down at this point but I wish I could. Next trip I will remember to get names and go to guest relations or write a letter when I get home.
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Old 02-23-2013, 11:33 AM   #43
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Silly question but a year and a half later, if I called them with my photo pass ID and a number of a photo on my disk they wouldn't know the photographer right?
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Old 02-23-2013, 12:15 PM   #44
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Quote:
Originally Posted by Cheshire Figment
WDW Guest Communications
PO Box 10,040
Lake Buena Vista, FL 32830-0040

or

wdw.guest.communications@disneyworld.com

Make sure you include the date, time, park or resort (and location) and cast member name from the name tag. The office that gets these can research to see exactly who the Cast Member was, and will send the correspondence, through managerial channels, to the direct supervisor of the CM. Usually a copy will also go in the personnel records.

Often, favorable comments will be read at a pre-opening team meeting.
I love the DIS Boards for how much I learn here! Thank you CM's for taking the time to respond to this thread - learned so much. We will be taking our 4th trip to the world in May - so I will be definitely be watching for great customer service & will send a hand written letter when I get home. I must say though I've never had bad customer service!
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Old 02-23-2013, 01:13 PM   #45
dreamcruiser
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Quote:
Originally Posted by SyracuseWolvrine View Post
I just (last week) received a letter from a guest I helped back in early 2012. Her letter was dated 4/30/12, so I'm guessing she didn't write until she had been home for 2 or 3 months.

Now, granted, the letter was sent to the GM of the resort I used to work at ... but since then, I've changed roles twice, and am now in a completely different department, so I can understand some additional time to get it to me.
Thanks for taking the time to respond to my question. The reason I asked it was that we had contact on a future visit with a CM we had written a letter of praise about, and she said she had *just* received the letter; it had been several weeks since I had written the note, and did address it to Meg Crofton, so perhaps it had to go thru certain channels. I just want to know that the intended CM is notified and "rewarded"!
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