DVC RESALES
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Old 01-18-2013, 10:29 AM   #1
puffkin
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Is this typical?

I am very interested in a contract through the one resell site. I have contacted Shontell by phone and email to get more information on this contract and hopefully put in a bid today. I still have not heard back from her in over 24 hours. I have mainly dealt with the TSS in the past and their communication has been almost instantaneous.
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Old 01-18-2013, 10:32 AM   #2
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That particular company is painfully slow and I haven't had a good experience with her. She seems to be one of the brokers that represents her seller rather than the buyer's interests equally. This is my personal opinion but I would steer clear unless it's really what you want. I gather it's a one person team over there.

ETA:
While I have not purchased through TSS, I do believe that of the big players, they have the best accessibility and communications so you might be a little bit spoiled in that regard. I called TSS the Wednesday before Thanksgiving and presented several offers. They took them all to the sellers (all of which were rejected) and contacted me within 15 minutes each time. There were like five contracts all with the same use year just with different listing prices so they worked with me offering each seller on the site.

Fidelity is great during business hours, but if anything comes up outside of business hours or on a holiday, good luck. The contract we had waited to find for three months was posted on Fidelity's website on Thanksgiving day. It was agonizing not being able to get with Rachel until 8 am Monday morning but it'll worked out perfectly. She said they had several calls into her that morning about the contract but since we had emailed expressing interest first, it was ours as long as we gave asking price.

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Old 01-18-2013, 10:46 AM   #3
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Quote:
Originally Posted by puffkin View Post
I am very interested in a contract through the one resell site. I have contacted Shontell by phone and email to get more information on this contract and hopefully put in a bid today. I still have not heard back from her in over 24 hours. I have mainly dealt with the TSS in the past and their communication has been almost instantaneous.
I e-mailed her on 1/9 and have not heard back either. Maybe she is away?????? Though I only asked her to let us know if a small HH or BWV contract becomes available. I still thought she would reply
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Old 01-18-2013, 10:58 AM   #4
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I had a discussion about this topic a year ago.

Bottom line: I found communication turn around time to be longer than I expected. I thought it was substandard, but was advised that it was not that unusual amongst the different brokers.
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Old 01-18-2013, 11:12 AM   #5
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Thanks for your replies! When spending this type of money, I guess I just expected a little faster turn around time!
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Old 01-18-2013, 11:27 AM   #6
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I just received an e-mail from Rachel at Fidelity and today is her last day I'm so bummed! I loved working with Rachel!

I'm sure she has been busy making the transition to leave...probably why she has been slow to respond!
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Old 01-18-2013, 11:31 AM   #7
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I just received an e-mail from Rachel at Fidelity and today is her last day I'm so bummed! I loved working with Rachel!
This is really sad. I'm glad this is our last purchase for a while because we really loved her too. I hear from others on the board that Sharon is wonderful as well.
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Old 01-18-2013, 11:34 AM   #8
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Quote:
Originally Posted by GrnMtnMan View Post
I had a discussion about this topic a year ago.

Bottom line: I found communication turn around time to be longer than I expected. I thought it was substandard, but was advised that it was not that unusual amongst the different brokers.
Thanks for posting. It was interesting to read your experience. Good to know. I was a little hesitant to post about my recent experience with Fidelity...but I think resale buyers should know all these things so that they go into buying a resale contract as informed buyers.
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Old 01-18-2013, 04:27 PM   #9
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Originally Posted by MickeyFan612 View Post
I just received an e-mail from Rachel at Fidelity and today is her last day I'm so bummed! I loved working with Rachel!

I'm sure she has been busy making the transition to leave...probably why she has been slow to respond!
Are you kidding me? I have been working with her for over a week now. It has been VERY frustrating. I purchased a contract last Friday with the stipulation that the 2012 points be banked before closing by the buyer. She said it would be done. On Monday I got the contract and the point summary did not show them banked. She told me it was done and would get the contract updated as soon as Disney confirmed. Tuesday, she said she was waiting on a call from the seller. Wednesday, it was the seller and Disney. Thursday, it was Disney she was waiting on. Friday, she assured me the points were banked and that all she was waiting on was the confirm from Disney and I would get updated paperwork. You guessed it - still waiting. Not once did she call me or email me to give me updates. It was all in response to me questioning the status.
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Old 01-18-2013, 10:50 PM   #10
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Oh no. My offer with Rachel was just accepted by seller. Hope it all works out or I'll need to start looking again
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Old 01-19-2013, 09:21 AM   #11
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Oh no. My offer with Rachel was just accepted by seller. Hope it all works out or I'll need to start looking again
You may want to check the status. IMO, it was extremely unprofessional of her to simply drop her customers with absolutely no notice. She did not even pass it on to someone else and I spoke with her on Friday!
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Old 01-19-2013, 12:08 PM   #12
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I was dealing with Rachel on my cancelled contract (I made offer through her on 88 HH points with Aug UY, offer was accepted, contracts signed and sent in, deposit made and cleared my bank, e-mail sent from Rachel saying contract was sent to Disney for ROFR, 8 days later an e-mail came from another person there saying that contract was cancelled and a legit reason was given, a couple days later I saw 88 point HH contract with Aug UY listed with another broker less some points and with a note saying they couldn't close until 8/13....hmmmm same contract that was cancelled on me???? Sure looks like). I guess I am glad it got cancelled...or who knows where we'd be right now with Rachel leaving. Then I still continued to work with this company and e-mailed Sharon on a Saturday about a 150 HH contract and said we wanted to make an offer...didn't hear back for a few days and by then we had calculated what our annual MF would be (with the new 150 points on top of our current 275) and we changed our minds. Now, we have decided we will not use this company...I read on another thread that they are also adding on a $195 fee to be paid by the buyers on top of all the other fees/charges.
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