Bad Experience with The Timeshare Store today

[RobynPrincess]

Originally Posted by canpower

Thanks!



Didn't take offence really. I know how perception looks and I assumed someone might call me out for it. No harm, no foul. Besides this is a Disney board I mean really you can't get "that" mad about anything!

Now if I can just pass ROFR I'll feel like one of you alll...

I have my fingers crossed for you

[curan69]

We dealt with Jason at the TSS when we did our 100 point add on. I found him Pleasant to deal with and everything went well.

[Dean]

Originally Posted by ELMC

For what it's worth, I think this says a lot.

I don't agree. While it looks good, it's really a no win situation for TSS. Given their presence and sponsorship here, they really have no choice but to put on the best face possible. While I'm not doubting Jason's sincerity, to have not responded and in a positive manner, would have been foolish. I think all you can really say is it was smart to respond this way. I really don't think you can say any more either way.

[michelleiada]

I have in the past chatted with Jason at TTS. I thought he was professional and answered all my questions. Recently I purchased my contract through Fidelity and the process was simple and all went smoothly.

[NHTikiBeckie]

I've dealt with Jason and have had a positive experience. I plan on buying AKL soon and wouldn't hesitate to deal with TSS again.

[Lil' Grumpy]

yes, i think dean's observation is correct. but the fact that he made
the effort to offer the buyer another opportunity showed good
business sense. my best guess would be problem/problems when
he was explaining the ways things must be done vs the person
expectations. ( some probably from here).

i thought, one of the key toward problem solving, was the one poster's
2 different views -especially labeling her group (buyers) as "passionate. "
though i didn't recognized it as correct, mainly it is self evident- buyers
are motivated by their previous wdw experiences. so it isn't too
hard to figure out there's going a lot of "feelings" in this process that
can lead to frustrations. and you get a lil' clue when they added how
they "saw" sellers. and that is most common beginning that the
"man in the middle" is dealing with -- from the start.

did you read the resale poster about purchasing the "one" time
buying extra points? she "believes " that the "one time " purchased
does not apply to her. how many times does the person think
"why" dvc have certain rules to begin with--even the basics-
like their legal obligations? wanta bet she going to be anger but
do you think she will blame herself for "not" learning the rule?

from our experiences, i am learning there are important differences
between reasonable expectations-as reasons are wide/wild
versus realistic expectations. we have made changes in
how we use our dvc & will continue to do so. we had some
growing pains in the beginning too- & dvc try to give us a
new guide...no, no no! - no way, we were going to blame
our guide for problems within the system.

we don't do resales because we are not interested in them. we
didn't buy dvc for a money making profit. we didn't but to rent
our points out. we did buy because we could see the benefits
toward our future wdw trips. we started in 2002 & didn't buy
til 2009. our dvc is our vacations dollars & where we want
to go for family vacations. don't have any previous encounters
with jason-& i do "feel" resales persons have different objectives
than direct. but in this situation/s , i felt he was at a big disadvantage
because his "role" is in the middle & was more limited by rules/
regulations/ laws versus his true feelings. so to judge any
person in this business-"good or bad"- isn't an accurate
measurement of the real person. and too me, very unfair to
the person.

[dsanner106]

The odds you will love every employee at any company are slim, people have bad days and sometimes moods are mis-interpreted. Just contact jamie, explain all and work with her.
Drew

[jarestel]

When all is said and done, it's best to approach business dealings with logic rather than emotion. I would't especially care whether I become BFFs with an employee of a company I'm doing business with as long as the details of the transaction are handled in a professional manner (my experience with TTS has been extremely positive in this respect).

After all, the goal is to get the best deal that I can for me.

[brolyat]

Of the exact thing you mentioned. I felt the same way, I was not spending that much money with someone that is rude to me. Bought with another company.

[appleorchard]

I went to Fidelity after first contacting The Timeshare Store and had a great experience with Sharon there.

[gscott8075]

I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.

[a742246]

Originally Posted by gscott8075

I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.

I second that.

[WILDERNESS FAN 55]

Originally Posted by gscott8075

i think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of tss. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While tss could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.

agreed

[Sammie]

Originally Posted by gscott8075

I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.

I agree however if we eliminate all the postings on this forum that have to do with someone's opinion concerning a private transaction we would eliminate a huge portion of the DISboards.

Be it TSS or a Disney resort or restuarant, there is no difference except that Jason was able to state his side to the situation, while Disney CMs are not.

[bighoo93]

Originally Posted by Sammie

I agree however if we eliminate all the postings on this forum that have to do with someone's opinion concerning a private transaction we would eliminate a huge portion of the DISboards.

Be it TSS or a Disney resort or restuarant, there is no difference except that Jason was able to state his side to the situation, while Disney CMs are not.

I don't think posting that kind of experience here was a problem at all, as long as it is honest (otherwise it is slander, which is of course outrageous and unacceptable). Frankly, word of mouth is one of the few incentives that small businesses have to provide consistent quality service, rather than take your money and screw you. Especially when it is not a frequent, repeat-purchase type of business, such as the TSS. People can determine for themselves what to make of the description, and in fact, quite a few thought it wasn't really a big deal. People have always told their friends about a bad experience, and perhaps warn them about a particular business, and the concept of online reviews, including scathing ones, is no longer novel.