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Old 12-05-2012, 09:41 AM   #1
rcraw45425
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all circuits are busy.....

Was able to book a couple of ADRs for 1st week of January earlier, received my confirmation numbers and emails. Now, I want to cancel one that has a CC hold and everything is unavailable and the all circuits are busy message when you dial the cancellation number. Grrrrrrrr
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Old 12-05-2012, 09:43 AM   #2
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Can't you cancel it online?
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Old 12-05-2012, 09:51 AM   #3
rcraw45425
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Quote:
Originally Posted by olecow
Can't you cancel it online?
Nope, that's down too, it won't retrieve any of my reservations, hotel, etc.


Message is We are currently updating our systems to serve you better. All online bookings though Member Services are unavailable at this time. We apologize for any inconvenience.
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offsite '71,'86,'95,'04,Swan'98,CR'98,GF'99,CR'01,CR'03,WL '04,Polynesian'04,YC'05,GF'05,POFQ'05,CR'05,YC'06, PBH'06,CR'07,AS Sports,YC CL1/08,GF11/08, HRH 07/09, WL CL 11/09, PBH 1/10, CR Tower Club 1 bedroom suite 5/10,Royal Pacific Resort Club 12/10, BWI,Disney Dream 4/11,CSR/Grand Floridian 12/11,CR tower 10/12, AKL 1/13, Polynesian 6/13,Polynesian 10/13, PBH CL 11/13, BC 3/14 (2 BR suite), Hard Rock Hotel for Diagon Alley Opening Day (7/14)
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Old 12-05-2012, 10:07 AM   #4
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Quote:
Originally Posted by rcraw45425 View Post
Nope, that's down too, it won't retrieve any of my reservations, hotel, etc.


Message is We are currently updating our systems to serve you better. All online bookings though Member Services are unavailable at this time. We apologize for any inconvenience.
Yes! I am also trying to cancel some ADR's that have CC holds on them. This is aggravating. If they don't have it fixed in time, I hope they waive the cancellation fee.
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Old 12-05-2012, 10:12 AM   #5
rcraw45425
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Yes! I am also trying to cancel some ADR's that have CC holds on them. This is aggravating. If they don't have it fixed in time, I hope they waive the cancellation fee.
here's something funny, I had dialed so many times that I got through and automatically hit end! It took 27 calls but I did get through by phone, the girl was very sweet, said that the system yesterday didn't come back up for them until after 6PM. Also, no cancellation email she said hold on to your ADR number and you can check that way.
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offsite '71,'86,'95,'04,Swan'98,CR'98,GF'99,CR'01,CR'03,WL '04,Polynesian'04,YC'05,GF'05,POFQ'05,CR'05,YC'06, PBH'06,CR'07,AS Sports,YC CL1/08,GF11/08, HRH 07/09, WL CL 11/09, PBH 1/10, CR Tower Club 1 bedroom suite 5/10,Royal Pacific Resort Club 12/10, BWI,Disney Dream 4/11,CSR/Grand Floridian 12/11,CR tower 10/12, AKL 1/13, Polynesian 6/13,Polynesian 10/13, PBH CL 11/13, BC 3/14 (2 BR suite), Hard Rock Hotel for Diagon Alley Opening Day (7/14)
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Old 12-05-2012, 10:17 AM   #6
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Thanks. I'm still hoping the online systems comes back, otherwise I'll have to try and call on my lunch break.
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Old 12-05-2012, 10:21 AM   #7
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I just made dining reservations this morning online (it's our 180 day countdown) so I think the system is back up.
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Old 12-05-2012, 10:21 AM   #8
rcraw45425
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Quote:
Originally Posted by Luv4Disney View Post
Thanks. I'm still hoping the online systems comes back, otherwise I'll have to try and call on my lunch break.
good luck! my call that got through didn't take that long but earlier one had me holding for almost 10 minutes with no end in sight!
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offsite '71,'86,'95,'04,Swan'98,CR'98,GF'99,CR'01,CR'03,WL '04,Polynesian'04,YC'05,GF'05,POFQ'05,CR'05,YC'06, PBH'06,CR'07,AS Sports,YC CL1/08,GF11/08, HRH 07/09, WL CL 11/09, PBH 1/10, CR Tower Club 1 bedroom suite 5/10,Royal Pacific Resort Club 12/10, BWI,Disney Dream 4/11,CSR/Grand Floridian 12/11,CR tower 10/12, AKL 1/13, Polynesian 6/13,Polynesian 10/13, PBH CL 11/13, BC 3/14 (2 BR suite), Hard Rock Hotel for Diagon Alley Opening Day (7/14)
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Old 12-05-2012, 10:26 AM   #9
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Thanks guys! Hoping to just get this done so I don't have to worry about it once we're there.
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