Bad Experience with The Timeshare Store today

[mousefan1972]

I agree, classy move Jason! I think we all forget that people are human and have bad days. I know I had a bad day this week and took it out on someone who didn't deserve it. It was hard to apologize, but I did. For Jason to post a public apology shows what kind of guy he is. I wouldn't hesitate to use the TSS if we ever to add on to our BLT points.

[BeachLove]

Yeah, I wasn't too happy with the quality of customer service and how they made me feel. I went with fidelity and couldn't have been happier! Will use them again in the future since I want about 400 more points

[Firepath]

We worked with Rachel and Sharon at Fidelity on our first contract, which unfortunatley was ROFR'd. They were both great to work with. Our second contract which ultimately put us in the club was with Jason at TSS. We had two phone conversations (offer and acceptance of offer) and then all correspondence was by e-mail. The process was seamless and Jason was extremely quick with updates and responding to any questions I had, especially by e-mail. I wouldn't hesitate to work with any of them for future add ons.

[Miss Peach]

I, too, had a rough experience with Jason. If the contract had not been perfect in UY, size and price, I would have walked away.

I am glad I stuck with it, but, honestly when I add on in 2014, I will be looking elsewhere.

[missycj96]

I have purchased 2 contracts through the timeshare store and went through a 3rd that i ultimately lost to rofr. I had great customer service and positive experiences and if i found a contract i wanted through TTS would not hesitate to use them or recommend to a friend .

[canpower]

And just to show how different the experience can be....

On the exact same day Jenifeghad her problems with Jason I had the exact opposite experience.

I contacted Jason at TSS in the morning (my west coast morning) about our first DVC purchase. Jason was VERY helpfull and I asked a lot of questions. Every response was professional and never once did I feel like I was bothering him. In less than 24 hours the contracts we signed sealed and sent off to Disney for ROFR! Unbeliveable service. I couldn't be happier.

By contrast I have had two other contracts fail the most recent just a few days ago with Fidelity. I was left hanging for over a week after going back and forth with the seller, then signing the contract and paying my deposit. Only to find out a week later that they couldn't sell. It was not 100% Fidelity's fault as it turned out the seller didn't have the points they claimed. By the end of the day the previously loaded contract was re-listed without the points at the same price. A full week later I am STILL waiting for my refund from First American Title. I have no doubt Fidelity and First American will honor their commitments and refund everything. I would certainly consider another deal through Fidelity however I would be asking a few more questions in the future and making sure my money wasn't taken before deals we complete.

These people are all very professional and doing their best when working between "testy" sellers and "pasionate" buyers. Give them a bit of slack.

However - Jason at TSS gets thumbs up from this first time buyer! Now if he can just use some TSS Pixie Dust make my ROFR go faster.

[Lil' Grumpy]

interesting how you belittled the sellers' group but recognized
the group you are currently in, buyers are passionate.
rationalizations are defined as ineffective coping because
they don't help in problem solving. however, in this situation
"explains" the awkard position that the sales person is in. &
i think he did the best anyone could have done.

( now i am just guessing but i am betting that these people
get this type of complaints all the time..."D" if they do ,&
d when they don't. i will also bet, those getting blame are
the one presenting both sides and trying to educate the
"buyer" reacting on feelings instead of reasonable expectations. )

this sorta show how hard they have to "work" for the money.

i really can't see any benefit for him to have done this. {on
purpose to hurt her feelings}.
i think if anything @ all- it was a misunderstanding. the posters feeling
"bad" is base on a lack of knowledge. my main observation is
because they don't get pay when they don't sell. & neither
had a relationship of any kind prior. so with that reality, why would
this person do this if it was going cost them income? and with
his experiences ,knowing educating /telling the truth-- may
cost them too, showed this person has ethics. ( he could have
told the person every thing they wanted to hear instead of
correcting their desires. )

just because an owner is selling and someone is willing to buy,
has no pretenses or feelings , and or conditions. if someone
"low balls" me, and i was "off" my game when i verbally approve
it, doesn't mean i am going to "sign" when i realized i made a
mistake. and it isn't the processor fault. even if i feel it was
only 1$ off, i can change my mind.

my guess, these workers are aware how they can be blame
for things out of their control. probably daily. do not , these
workers have feelings too?

on a side note, i hope dvc are reading these posts and apply
this knowledge to recognize the differences between resales
buyers & where changes should be made.

this reminded me of an owner last summer, when her
elderly g.mother "fell" & broken her leg. she was expecting
more from disney. in reality, the elderly bones can break
especially women , and then fall. if i was working for disney,
i would be requesting a bone density test if the "guests"
trying to sue. like above, the facts if told correctly prevent
misunderstandings & "bad" feelings.

[RobynPrincess]

Originally Posted by canpower

And just to show how different the experience can be....

On the exact same day Jenifeghad her problems with Jason I had the exact opposite experience.

I contacted Jason at TSS in the morning (my west coast morning) about our first DVC purchase. Jason was VERY helpfull and I asked a lot of questions. Every response was professional and never once did I feel like I was bothering him. In less than 24 hours the contracts we signed sealed and sent off to Disney for ROFR! Unbeliveable service. I couldn't be happier.

By contrast I have had two other contracts fail the most recent just a few days ago with Fidelity. I was left hanging for over a week after going back and forth with the seller, then signing the contract and paying my deposit. Only to find out a week later that they couldn't sell. It was not 100% Fidelity's fault as it turned out the seller didn't have the points they claimed. By the end of the day the previously loaded contract was re-listed without the points at the same price. A full week later I am STILL waiting for my refund from First American Title. I have no doubt Fidelity and First American will honor their commitments and refund everything. I would certainly consider another deal through Fidelity however I would be asking a few more questions in the future and making sure my money wasn't taken before deals we complete.

These people are all very professional and doing their best when working between "testy" sellers and "pasionate" buyers. Give them a bit of slack.

However - Jason at TSS gets thumbs up from this first time buyer! Now if he can just use some TSS Pixie Dust make my ROFR go faster.

Am I on my own thinking this is odd for a first ever post.... Coincidence?

[Sandisw]

Originally Posted by ELMC

For what it's worth, I think this says a lot.

Me too...

[jeniferg]

I do appreciate that Jason issued a public apology. I do wish the original calls had gone differently. At this point our family will wait to see what comes up to fit our need & whoever has it at that time...we will consider giving our business to. Jamie has contacted me & while Jason has issued the apology, I think it will be better for all concerned if I choose not to deal with him directly again. I would try very hard not to hold my past experience with him against him but I can't guarantee it wouldn't happen. I appreciate everyone's help & input on this situation!!

Jen G

[canpower]

Originally Posted by RobynPrincess

Am I on my own thinking this is odd for a first ever post.... Coincidence?

Heheh Yes I registered in October as a Spy for TSS and waited for just this moment! Aha you caught me.

Sadly no..

Step 1) Decide to buy DVC
Step 2) Register here and research
Step 3) Put in three offers before I succeed
Step 4) See an opportunity to finally contribute

and then the obligitory

Step 5) be accused of being a troll

Long term as I am able to more and more contribute to this board I am sure I will finally discard this moniker you have placed on me.

That being said NO I do not work for TSS nor do I know Jason beyond my interaction with him in the purchase of my DVC interest. Nor do I work for Sharon at Fidelity.

Jason clearly doesn't need my help as he seemed to reply very well on his own.

[bobbiwoz]

I think that everyone can have a bad day, including us Disboarders.

[Cruznmore]

Originally Posted by canpower

Heheh Yes I registered in October as a Spy for TSS and waited for just this moment! Aha you caught me.

Sadly no..

Step 1) Decide to buy DVC
Step 2) Register here and research
Step 3) Put in three offers before I succeed
Step 4) See an opportunity to finally contribute

and then the obligitory

Step 5) be accused of being a troll

Long term as I am able to more and more contribute to this board I am sure I will finally discard this moniker you have placed on me.

That being said NO I do not work for TSS nor do I know Jason beyond my interaction with him in the purchase of my DVC interest. Nor do I work for Sharon at Fidelity.

Jason clearly doesn't need my help as he seemed to reply very well on his own.

Nice comeback. Welcome to the boards!

[RobynPrincess]

Originally Posted by canpower

Heheh Yes I registered in October as a Spy for TSS and waited for just this moment! Aha you caught me.

Sadly no..

Step 1) Decide to buy DVC
Step 2) Register here and research
Step 3) Put in three offers before I succeed
Step 4) See an opportunity to finally contribute

and then the obligitory

Step 5) be accused of being a troll

Long term as I am able to more and more contribute to this board I am sure I will finally discard this moniker you have placed on me.

That being said NO I do not work for TSS nor do I know Jason beyond my interaction with him in the purchase of my DVC interest. Nor do I work for Sharon at Fidelity.

Jason clearly doesn't need my help as he seemed to reply very well on his own.

Sorry I seem to have really offended you. It just looked like a coincidence to me and called it as I saw it. Sorry that you took offence though, that wasn't intended

[canpower]

Originally Posted by Cruznmore

Nice comeback. Welcome to the boards!

Thanks!

Originally Posted by RobynPrincess

Sorry I seem to have really offended you. It just looked like a coincidence to me and called it as I saw it. Sorry that you took offence though, that wasn't intended

Didn't take offence really. I know how perception looks and I assumed someone might call me out for it. No harm, no foul. Besides this is a Disney board I mean really you can't get "that" mad about anything!

Now if I can just pass ROFR I'll feel like one of you alll...