Bad Experience with The Timeshare Store today

[jeniferg]

1st...let me say that my family bought our original points through DVC directly. Our 2nd set of points we purchased through the Timeshare Store. We had a good experience with our agent Jamie. Enough of a good experience that we are currently looking to add on yet again & decided to look at TS again. I received an email yesterday with EXACTLY what we are looking for in it. I emailed Jamie...forgetting she had told me she was out of the office until Friday. After not receiving a response from her (obviously) I called their office today. All I really wanted was an answer to a couple of my questions. Since Jamie wasn't there, I was transfered to someone else. Looking on their website, this person isn't an agent, he's the sales manager. My first conversation with him didn't go exactly as I liked...I figured it was just my bluetooth that was annoying to him & that's why I got the feeling like I was a nuisance to him. Once I got home, I called him from a landline hoping a better connection would lead me to get the information I was still seeking. This conversation actually went worse than my 1st one with him. I felt as though my call (& essentially my money) wasn't important enough for him to use a little common courtesy on. I felt as though I was a bother to him (& told him as much) & that clearly he was having a bad day. Had I dealt with him last year when we purchased our 1st set of points through them, I would have never purchased those points. I guess my question is this...should I let this experience with this person (who is not my agent) deter me from purchasing points from TS? We are looking to purchase 120pts-170pts at BW...I can probably look on other resellers sites...should I? Had he just used a little customer service on me...rather than tell me "I told you before..." I probably wouldn't feel this way. Any thoughts?

Thanks in advance!

Jen