DVC RESALES
DVC RESALES

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > Purchasing DVC
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 11-07-2012, 02:27 PM   #1
WheresPerry
Home Resort Saratoga Springs
 
WheresPerry's Avatar
 
Join Date: Oct 2012
Location: Manhattan IL
Posts: 29

When Buying resale...

If and when you decide to buy resale. Document every person you talked to and when and where they are from. My Resale Closed on October 19th and i thought i may be lucky and be able to get my Member ID over the phone. So i called MA on the 29th and was told they received the documents on the 19th. I figured sweet everything is going as planned.

Mistake #1 on my end. I didn't take the persons name i talked to.

So it comes to be November 4th still nothing in the mail. So i call MA again and was informed they don't have the closing documents or new deed, and that i should call Fidelity back. I call my contact at Fidelity and she contacts the Title company to send it again and have DVC expedite the process.

I call on November 5th and spoke with a gentleman and he stated they received the documents and deed the day before and stated it will take another 2 weeks. I said that it was unacceptable and that i know they have other contracts they must complete but mine should have been done by now. He stated he would have it expedited through the process.

Mistake #2 i didn't take his name.

So i called today and was told i have 50 contracts in front of me. i told them "i was told that it would be expedited." they asked who i spoke with and i told them "i did not know i didn't think this would be a major issue." she took my phone number and will hopefully call me back.

Btw i have her name down.

So when buying resale DOCUMENT!
WheresPerry is offline   Reply With Quote
Old 11-07-2012, 02:35 PM   #2
Disneypapa
OKW owner since 2002
 
Disneypapa's Avatar
 
Join Date: Feb 2008
Location: Trussville, Alabama
Posts: 310

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

So sorry to hear of your delays in getting into the system.

Good luck and wishing some pixie dust coming your way.
Disneypapa is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 11-08-2012, 01:34 AM   #3
disneynutz


Earning My Ears One At A Time
 
disneynutz's Avatar
 
Join Date: Dec 2006
Location: North Texas
Posts: 17,971

You will quickly learn that when dealing with the DVC you need to document everything. We have had points disappear from our account. We have had a reservation disappear. We had a reservation canceled and re-booked by a resort, they put our points in holding and borrowed points to make the new reservation all without our knowledge.

Keep track of your account, points, reservations, and who you talk to. Get it in writing when you can, and don't expect that Disney won't have IT problems.

Ask yourself this, if Disney were to erase my account by mistake, do I have records to rebuild my information?

Bill
__________________

disneynutz is offline   Reply With Quote
Old 11-08-2012, 08:22 AM   #4
JimMIA
A little Miami humor...
 
JimMIA's Avatar
 
Join Date: Feb 2005
Location: Miami, Wyndham Great Smoky Mountains, and EVER (Everglades National Park)
Posts: 11,397

Quote:
Originally Posted by WheresPerry View Post
So i called MA on the 29th and was told they received the documents on the 19th. I figured sweet everything is going as planned.

...So it comes to be November 4th still nothing in the mail. So i call MA again and was informed they don't have the closing documents or new deed, and that i should call Fidelity back. I call my contact at Fidelity and she contacts the Title company to send it again and have DVC expedite the process.

I call on November 5th and spoke with a gentleman and he stated they received the documents and deed the day before and stated it will take another 2 weeks. I said that it was unacceptable and that i know they have other contracts they must complete but mine should have been done by now. He stated he would have it expedited through the process.
While I agree it's a good idea to document who you talk to in cases like this, I'm not sure your problem is entirely with DVC Member Administration.

There may have been an issue with the documents submitted originally which caused them to be sent back -- I have had that happen with both DVC and Wyndham. If that is the case, the fault lies with Fidelity or their closing agent and it can't be fixed until they straighten things out.

And when DVC does get the proper documents, I'd be surprised if they put your corrected package ahead of other purchasers whose documentation is perfect. Why should they, other than greasing a squeaky wheel?

On the bright side, DVC processes resale transfers VERY quickly compared to most of the industry. When we bought Wyndham, it was almost 4 MONTHS after closing before we had our account operational, and another 2 months before we had our RCI account established. Our experience is not unusual for resale purchases with Wyndham and many other systems, but DVC is far better in that regard.

I know it's frustrating, but hang in there and enjoy your DVC!
JimMIA is online now   Reply With Quote
Old 11-08-2012, 09:42 AM   #5
montrealdisneylovers
Mouseketeer
 
Join Date: Feb 2011
Location: Montreal, Quebec, Canada
Posts: 388

I have learned long ago that anytime I deal with someone over the phone I clearly get their name at the beginning of the conversation. I remember to use it once in a while during the conversation and seem to find that I get much better service when I do so.
montrealdisneylovers is offline   Reply With Quote
Old 11-08-2012, 02:41 PM   #6
WheresPerry
Home Resort Saratoga Springs
 
WheresPerry's Avatar
 
Join Date: Oct 2012
Location: Manhattan IL
Posts: 29

Good News! decided to call Member accounting to see if i could get any head way. Got my Contract number and was connected to the online help center. They were able to get me signed up online. Booked our Vacation for this December 5th-11th at OKW and on a waitlist for Boardwalk
WheresPerry is offline   Reply With Quote
Old 11-08-2012, 04:06 PM   #7
dvcterry
DIS Veteran
 
dvcterry's Avatar
 
Join Date: Jul 2010
Location: CT
Posts: 1,641

Quote:
Originally Posted by WheresPerry View Post
Good News! decided to call Member accounting to see if i could get any head way. Got my Contract number and was connected to the online help center. They were able to get me signed up online. Booked our Vacation for this December 5th-11th at OKW and on a waitlist for Boardwalk
That's great news! Hopefully you got the name of the person you talked to today, lol. Now it's official.
__________________
Terry
dvcterry is offline   Reply With Quote
Old 11-08-2012, 04:58 PM   #8
montrealdisneylovers
Mouseketeer
 
Join Date: Feb 2011
Location: Montreal, Quebec, Canada
Posts: 388

Wonderful!! Welcome to DVC!!!
montrealdisneylovers is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 01:56 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.