Email from Sea World and IT problems - The DIS Discussion Forums

mom of2 · 10-27-2012, 09:49 PM

Got an email from SW saying that as a thank you (we are AP holders with EZ Pay) if I clicked on a link and entered everyone''s AP number, name, etc. we would each get free meal vouchers. Had to print it out by Oct. 15 and could use it Nov1- Dec.31. It wouldn't work. I called and was told there were IT problems and they were working on it and to keep trying. Kept trying. Called back before the 15 and said keep trying. Called after the 15 and was told new emails were being sent out. Never got anything. So we were there today and I asked what was going on with it and nobody could find any info or knew anything about the offer. The first person I spoke with treated me like I was making it up. The second person was nice and sent me to the mgr. She knew nothing but did give me what I told her I was supposed to get from the email. She also told me that if I still got the original vouchers more power to me.

So, has anyone else gotten this email?
How do the people that answer the phone when you call SW know what is going on and see it once they look up your acct but the people there can't "see" it?
I am going to call Monday because now I am really curious as to what happened.
Thanks

KBF · 10-28-2012, 02:33 AM

Quote:

Originally Posted by mom of2

Got an email from SW saying that as a thank you (we are AP holders with EZ Pay) if I clicked on a link and entered everyone''s AP number, name, etc. we would each get free meal vouchers. Had to print it out by Oct. 15 and could use it Nov1- Dec.31. It wouldn't work. I called and was told there were IT problems and they were working on it and to keep trying. Kept trying. Called back before the 15 and said keep trying. Called after the 15 and was told new emails were being sent out. Never got anything. So we were there today and I asked what was going on with it and nobody could find any info or knew anything about the offer. The first person I spoke with treated me like I was making it up. The second person was nice and sent me to the mgr. She knew nothing but did give me what I told her I was supposed to get from the email. She also told me that if I still got the original vouchers more power to me.

So, has anyone else gotten this email?
How do the people that answer the phone when you call SW know what is going on and see it once they look up your acct but the people there can't "see" it?
I am going to call Monday because now I am really curious as to what happened.
Thanks

Are you 100% sure this wasn't a scam set up by someone totally un related to Seaworld?

aubreysmom09 · 10-28-2012, 07:38 AM

We have platinum passes, and never got this email.

mom of2 · 10-28-2012, 07:46 AM

I am 100% sure that it wasn't a scam because the first girl I talked to said that they had other calls with the same problem, IT was aware and was working on it. We also have Busch Garden AP's, so maybe you had to have both to get the offer.

thxfortheadventure · 10-28-2012, 10:46 AM

Quote:

Originally Posted by mom of2

I am 100% sure that it wasn't a scam because the first girl I talked to said that they had other calls with the same problem, IT was aware and was working on it. We also have Busch Garden AP's, so maybe you had to have both to get the offer.

I have a Sea World and Busch Gardens AP and never got any offer.

mom of2 · 10-28-2012, 03:55 PM

Quote:

Originally Posted by thxfortheadventure

I have a Sea World and Busch Gardens AP and never got any offer.

Are you on EZPay?

DOOM1001 · 10-28-2012, 06:20 PM

We have Platinum passes that we also pay with EZ Pay and I haven't gotten that email.

thxfortheadventure · 10-28-2012, 07:36 PM

Quote:

Originally Posted by mom of2

Are you on EZPay?

Yes

sweetiee · 10-28-2012, 08:42 PM

Did you call a number from the email or the listed number on the SW website? Sounds like a scam to me to get your personal info. I would print the email to show what you received. We are pass members too and never received it.

mom of2 · 10-28-2012, 09:27 PM

I posted an update in a new thread. It was NOT a scam. Our AP's expire in Nov. and it was a special offer because of that and EZ Pay.

10-27-2012, 09:49 PM	#1
mom of2 Mouseketeer Join Date: Sep 2010 Posts: 164	Email from Sea World and IT problems Got an email from SW saying that as a thank you (we are AP holders with EZ Pay) if I clicked on a link and entered everyone''s AP number, name, etc. we would each get free meal vouchers. Had to print it out by Oct. 15 and could use it Nov1- Dec.31. It wouldn't work. I called and was told there were IT problems and they were working on it and to keep trying. Kept trying. Called back before the 15 and said keep trying. Called after the 15 and was told new emails were being sent out. Never got anything. So we were there today and I asked what was going on with it and nobody could find any info or knew anything about the offer. The first person I spoke with treated me like I was making it up. The second person was nice and sent me to the mgr. She knew nothing but did give me what I told her I was supposed to get from the email. She also told me that if I still got the original vouchers more power to me. So, has anyone else gotten this email? How do the people that answer the phone when you call SW know what is going on and see it once they look up your acct but the people there can't "see" it? I am going to call Monday because now I am really curious as to what happened. Thanks

10-28-2012, 06:20 PM	#7
DOOM1001 DIS Veteran Join Date: May 2003 Location: 233 miles away Posts: 5,235	We have Platinum passes that we also pay with EZ Pay and I haven't gotten that email. __________________

10-28-2012, 08:42 PM	#9
sweetiee Mouseketeer Join Date: Sep 2008 Location: Georgia Posts: 102	Did you call a number from the email or the listed number on the SW website? Sounds like a scam to me to get your personal info. I would print the email to show what you received. We are pass members too and never received it. __________________

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10-28-2012, 07:38 AM	#3
aubreysmom09 Mouseketeer Join Date: Jul 2012 Posts: 348	We have platinum passes, and never got this email.

10-28-2012, 07:46 AM	#4
mom of2 Mouseketeer Join Date: Sep 2010 Posts: 164	I am 100% sure that it wasn't a scam because the first girl I talked to said that they had other calls with the same problem, IT was aware and was working on it. We also have Busch Garden AP's, so maybe you had to have both to get the offer.

10-28-2012, 09:27 PM	#10
mom of2 Mouseketeer Join Date: Sep 2010 Posts: 164	I posted an update in a new thread. It was NOT a scam. Our AP's expire in Nov. and it was a special offer because of that and EZ Pay.